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  • Columbia

Overview

Columbia has a rating of 4.1 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Columbia ranks 83rd among Outdoor Clothing sites.

  • Service
    8
  • Value
    9
  • Shipping
    7
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
See all photos
How would you rate Columbia?
Top Positive Review

“Fast shipping and good CS”

Peter F.
3/26/21

I've been ordering outdoor clothing and shoes from Columbia for at least a decade and they have not disappointed in terms of quality, shipping speed or customer service. Yes, their gear is overpriced so I only shop sales. Since I live in the tropics I only buy their sun protective hats, shirts, sleeves, etc., as Winter and rain gear has no use here. However, I wanted to give Columbia a thumbs up for maintaining their normal (fast) shipping speed and customer service even during 2020-21 while the pandemic slowed or sidelined many outdoor clothing mail-order businesses. Good show!

Top Critical Review

“They just dont care about costumers”

TATIANA T.
2/22/21

Ordered 3 jackets in Black Friday, you know they do not sell cheap jackets, paid express shipment hoping they arrive before Christmas. Jackets never arrived, Columbia after hours and hours of waiting in line for someone to answer by phone and trying many times to get an agent by chat, they just told me, we are sorry contact your carrier! Hey Columbia! I PAID YOU FOR THE SHIPMENT, I DID NOT PAID THE CARRIER! YOU CONTACT THE CARRIER YOU HIRED AND GIVE ME MY MONEY BACK! Columbia jus dont care

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user peterf634
2 reviews
5 helpful votes
March 26th, 2021
Verified purchase

I've been ordering outdoor clothing and shoes from Columbia for at least a decade and they have not disappointed in terms of quality, shipping speed or customer service. Yes, their gear is overpriced so I only shop sales. Since I live in the tropics I only buy their sun protective hats, shirts, sleeves, etc., as Winter and rain gear has no use here. However, I wanted to give Columbia a thumbs up for maintaining their normal (fast) shipping speed and customer service even during 2020-21 while the pandemic slowed or sidelined many outdoor clothing mail-order businesses. Good show!

Tip for consumers:
Don't pay full price unless rich. Shop sales...

Products used:
Shoes, jackets, shirts, hats and sleeves

Service
Value
Shipping
Returns
Quality
Thumbnail of user iyadl9
2 reviews
1 helpful vote
January 18th, 2022

Good clothes, I would say the best for a very colt or even frosty weather. I usually shop here when I need quality items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larst17
2 reviews
0 helpful votes
January 24th, 2022

Good sportswear, espcially fo rthose who likes winter kinds of sport. I make my buys here only when I plan to go to some cold places for vacation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinb2913
3 reviews
8 helpful votes
October 25th, 2022

This is probably the best outdoor clothing brand. I've been shopping in Columbia for many years and was never disappointed with it. Most of my winter outdoor clothing is from Columbia, they are very warm, comfortable, and of great quality.

Service
Value
Quality
Thumbnail of user lukem326
2 reviews
1 helpful vote
September 22nd, 2021

I like this brand because their sportswear is very comfortable, warm, and quality. I would recommend it to my closest friends because it is worth that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user naarongn
12 reviews
1 helpful vote
January 6th, 2024

Columbia has the best sportswear for extreme sports, like skiing or snowboarding.
I bought an Iceberg point waterproof jacket recently and despite the fact it looks quite thin, it is very warm for cold weather.
In addition they offer online ordering for many countries all over the world.

Thumbnail of user richardb5150
2 reviews
2 helpful votes
February 14th, 2024

This two-sided belt seemed OK until the top surface by the buckle shredded off and became unsightly.

Products used:
Belt

Value
Quality
Thumbnail of user victoriab590
1 review
0 helpful votes
May 19th, 2021

I bought a pair of boots for hiking at this shop. I must admit they are pretty good and well made. They can be also worn in winter time I think. They are comfortable and don't make me feel tired after long walking.

Thumbnail of user elvinass
1 review
0 helpful votes
October 6th, 2021

The clothes provided by this shop is very cool. The quality is great and I always feel comfortable when wearing their clothes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ducl15
2 reviews
1 helpful vote
June 22nd, 2020

I have a couple of shoes and one jacket. The quality of the pieces which I bought is high and I'm absolutely satisfied.

Thumbnail of user jarreld
1 review
0 helpful votes
November 17th, 2021

The clothes they offer are very quality ones. They are very good when going on vacation in some frosty places.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dhirajh2
8 reviews
0 helpful votes
December 26th, 2023

One of the best options for hikers and other extreme condition recreations. I don't have to care that my Columbia shoes will disintegrate in snow or rain.

Thumbnail of user tatianat39
1 review
0 helpful votes
February 22nd, 2021
Verified purchase

Ordered 3 jackets in Black Friday, you know they do not sell cheap jackets, paid express shipment hoping they arrive before Christmas. Jackets never arrived, Columbia after hours and hours of waiting in line for someone to answer by phone and trying many times to get an agent by chat, they just told me, we are sorry contact your carrier! Hey Columbia! I PAID YOU FOR THE SHIPMENT, I DID NOT PAID THE CARRIER! YOU CONTACT THE CARRIER YOU HIRED AND GIVE ME MY MONEY BACK!
Columbia jus dont care

Thumbnail of user rayg571
1 review
0 helpful votes
January 17th, 2024

I have had for 20 YEARS Columbia clothes and have never had an issue returning them it there is a defect. I have a titanium ski jacket and its 3 years old. The gore-text has become brittle and is coming thru the jacket and their customer service says they would cover it for 1 year. What a terrible company now. I just counted what I have, gloves, hats, 4 jackets, 2 sets ski pants, socks,4 pairs of boots, rain suit. I will tell my crew (oh year forgot. I manage a group of people) NOT to BUY anything from them anymore. I really don't care the price as long as it is good, works, stands up to regular wear. *******@outlook.com

Products used:
ski jacket. Im buying from a different manufacture now for 2x the price

Service
Value
Shipping
Returns
Quality

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