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Overview

CoachOutletsStore has a rating of 1 star from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CoachOutletsStore most frequently mention tracking number problems. CoachOutletsStore ranks 278th among Handbags sites.

How would you rate CoachOutletsStore?
Top Critical Review

“SCAM!”

valerie l.
5/18/15

I purchased a tote bag from this site. I never received an email confirming my purchase and did not receive a tracking number. My account was pending a transaction for the amount of the tote and after several emails asking for a tracking number and a confirmation of my purchase, the transaction was no longer pending and the money for the tote was not taken from my account. I guess I had a better experience than others, only because no money was taken from me.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user valeriel6
1 review
0 helpful votes
May 18th, 2015

I purchased a tote bag from this site. I never received an email confirming my purchase and did not receive a tracking number. My account was pending a transaction for the amount of the tote and after several emails asking for a tracking number and a confirmation of my purchase, the transaction was no longer pending and the money for the tote was not taken from my account. I guess I had a better experience than others, only because no money was taken from me.

Thumbnail of user steffd
1 review
1 helpful vote
May 19th, 2015

Spent $246, no tracking number, no order confirmation and NOBODY TO TALK TO! They take your cash and run! You can send an email but nobody ever answers. I should have known better...

Thumbnail of user charlottes19
1 review
1 helpful vote
May 31st, 2015

No confirmation of order; no shipping tracking; no anything! They took my money on my credit card & ran! I am processing a fraud claim currently with my CC company. Do not, DO NOT ORDER FROM THIS COMPANY! The IP address is in Amsterdam, but the company is owned by a Chinese company per the research I've done! I repeat: don't be tempted & DO NOT ORDER!

Thumbnail of user lorainel2
1 review
0 helpful votes
September 24th, 2015

GlobalCCPay (credit card processor)
DHL (courier)
Location HONG KONG

The request to cancel was sent immediately after the order was placed on 9-18-2015, the order was shipped 9-23-2015 after I notified you of the cancelation request due to Fraud.

What don't you understand it is illegal to purchase, resell, possess fraudulent materials.

Furthermore, why would anyone want to purchase anything from a company with zero customer service and zero cancel or return policy.

The order will be returned to sender undeliverable as you don't have my correct address, that is how and why your fraudulent company was caught in the first place. I called the legitimate company coach to update my address that is when I was told no order existed and the investigation into fraud began.

To date The following companies have been notified and have opened fraud investigations on the merchant and currency processing company: Coach, Mastercard and DHL.

Total disappointment

Thumbnail of user judyb41
4 reviews
2 helpful votes
September 29th, 2015

I ordered and no response. I think their fraud...

Thumbnail of user karenm16
4 reviews
10 helpful votes
November 12th, 2010

These are counterfeit bags! They pad charges--adding to the invoiced amounts, and do not delivery in their promised 7 days. The bag i ordered came with the label glued on upside down and backward. The website looked legit, but it operated by theives in china

Thumbnail of user rethac
1 review
3 helpful votes
January 29th, 2011

Ordered the purse 1/11/11, received a tracking # and an email saying to please wait a couple more days, still haven't received anything!

Thumbnail of user josephc2
1 review
3 helpful votes
December 30th, 2010

This is a total scam! Took the money and ran. You know the old saying if it looks to good to be true it is to good to be true. The site looks real they send you a confirmation# and they make it look like you can track your order but you can't. You e-mail customer service and never get a response. It is a total rip off. Chinese counterfitters getting your money from your credit card!

Thumbnail of user lindag7
1 review
3 helpful votes
December 9th, 2010

The website looks legit. I SHOULD HAVE KNOWN BETTER but I was on-line shopping on Black Friday... who didn't have deals. I received the purses as promised, but they ARE CLEARLY FAKE PURSES. The leather is pleather, the stitching is horrible, the label on the inside had more numbers than authentic ones do. I'm trying to get a refund now... but of course that probably won't happen. Just want to make everyone aware!

Thumbnail of user brittanyc
1 review
3 helpful votes
November 18th, 2010

I ordered the hand bag and never received a tracking number- nothing at all. After a couple of days my Mastercard called me telling me hundreds of dollars had been taken out of my account.

Thumbnail of user nicoleh4
1 review
4 helpful votes
December 13th, 2010

I ordered a purse two weeks ago and i have not even received a tracking number and it has not charged my account yet. I don't know what to do.

Thumbnail of user lorid1
2 reviews
22 helpful votes
January 2nd, 2011

HORRIBLE. RIP OFF. DO NOT ORDER FROM THIS SITE!

Thumbnail of user lorenr
1 review
2 helpful votes
December 29th, 2010
Thumbnail of user jeanninec
1 review
8 helpful votes
December 23rd, 2010

DO NOT PURCHASE FROM THIS WEBSITE! THEY TAKE YOUR $$$ AND U NEVER GET A BAG!

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