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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I have ordered glasses with clearly about 4 times now and have not been disappointed once.
I went into the Kits location because I didn't want to order without trying on first. It was a quick and painless experience. (I managed to get in and out before a bigger crowd came in) my glasses and sunglasses arrived before the expected date and didn't need any adjustments. I'd shop again.
One way to say it is that it is easy and quick to go from the virtual selection on the website to the delivery and putting the real ones on.
Thanks so much for your review, Tom! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Steph! We really appreciate the feedback, and such kind words! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
It said it would be like 5 days for delivery but it was there the next day. Super fast.
Thanks so much for your review, Nichole! We're definitely proud of our super fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options). So we're so glad to hear you got your order so quickly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Price, delivery, service and quality is 5/5! I can wear them all day and they feel awesome
Thanks so much for your review, Teenuh! We're so glad to hear you're enjoying your everclear contacts, that are exclusive to Clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! - Team Clearly
Fast and easy methods of virtually trying on glasses and great deals on great frames.
Thanks so much for your review, James! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I like the Ray Ban sunglasses I purchased, and they arrived fast. My only complaint is I spent $230 and they came with a soft case. These are prescription sunglasses, so I do need a hard case to keep then safe.
Hi Lori! Thanks so much for the great review! We're so happy to hear that your enjoying the Ray Ban frames you received from us!
We'll be more than happy to DM you to see what we can do about the case! We look forward to 'seeing' you again real soon! - Team Clearly
Loved my classes. But forcing me to write a review is really annoying
Hi Melissa! Thank you for the great review and your feedback on this! We'll be sure to pass this along to our team for review for you. If there's anything else we are able to help with, please do not hesitate to reach out! We hope to 'see' you again real soon! - Team Clearly
Thanks so much for your review and continued support, Justin! We really appreciate it! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Fast and easy service and friendly! Thank you once again for the great service, no complainants.
Thanks so much for your review, and kind words, Linda! We really appreciate it! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I was a bit hesitant to order bifocals online, but my glasses are perfect.
Thank you for your review and feedback, Vera! We're so glad to hear your glasses are working out well for you! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Fantastic. Aside from delay in delivery, due to Covid-19 woes, the order was perfect and I'm completely satisfied with the products I ordered.
Thanks so much for your review, Alan! We really appreciate the rating and such thorough feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The website is quite good and the staff are even more amazing in person. They really accomodated us when we wanted to try out different styles and they gave us very personalized advice since I needed to do housework and not as much time before screens.
Thanks so much for your review, Avi! We really appreciate the feedback and kind words. We'll be sure to pass it on to the retail team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Meagan! We're glad to hear you received your order super fast! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Easy to choose and buy a pair of glasses.
Very happy with the ease and received the glasses quickly.
Thanks so much for your review, Diane! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I love them and they fit perfectly. I will definitely recommend Clearly for students on a budget too
Thanks so much for your review, Prerna! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon, and best of luck with your studies! -Team Clearly
I love my new pair of glasses. I'm looking forward to ordering more soon. Thanks
Thanks so much for your review, Claudette! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I love my new Coach sunglasses! They are a perfect fit!
Thanks so much for your review, Marlene! We're so glad to hear you're enjoying your new sunglasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Clearly is the best place I've found for eyeglasses/contacts. If you have benefits, Blue cross recognizes them whereas other companies don't so do your research before buying from other companies. Clearly was quick to deliver and love my glasses. Thumbs up!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Thanks so much for your review, Lori! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly