CitizenShipper has a rating of 3.3 stars from 1,070 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport, and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.
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I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!
I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.
I thank CitizenShipper for having a platform that allows for a vast variety of options for pet transport services. Receiving many quotes and reading review on their site allowed for an informed decision.
After trying several ways of trying to get our dogs across the country to our new home, and not wanting to drive myself due to the weather, we came across CitizenShipper! Although nervous at first using this site, we were able to find a great driver who transported our dogs for us! Very happy!
We are quite pleased with the service. They helped us find a pet transport driver in a pretty fast time frame. We were met with several different options to chose from and the process was pretty easy and hassle free. The only complaint we have is that there service fee is a little steep with it being 180 for us.
Products used:
Pet Transport
For a small fee, I found a dog-transport company & easily sent our family dog to my son in Kansas...
We needed to ship our doggy to Lousiana from San Diego. Once I posted on citizenshipper I received at least 10 quotes and was able to view those quotes and email back and forth with the perspective shippers. I wish the message board was a little more user friendly, but in the end we found someone within 24 hours.
I booked a trip with this company from California to Alabama. Paid aheavty deposit of 225.00. Not o nly was the driver slow to respond to my questions, many questions were unanswered. At the last minute I was informed that a vet certification was required for my cats. I vwas not able to get my cats seen in time of trip.
I asked for a refund, as I did not travel and felt information was late in getting to me. The company refused to give my money back.
Make sure you know all the rules before you book.
Products used:
Will never use this company.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with your recent booking.
We understand that timely and accurate information is crucial when it comes to transporting your beloved pets, and we deeply regret any miscommunication or delays that occurred during the process.
Our team at CitizenShipper is committed to ensuring a positive experience for all our customers, and we take your feedback seriously. We are continuously working to improve our communication processes and ensure that all rules and requirements are clearly conveyed to our customers before they book a trip.
Regarding your refund request, we would like to inform you that complex inquiries, such as this one, require the expertise of our dedicated Support Team. They will be able to assist you further and provide a detailed resolution to your specific situation.
Please reach out to our Support Team at support@citizenshipper.com, and they will be more than happy to help you with your refund request and any other concerns you may have.
Once again, we apologize for any inconvenience caused and assure you that we value your feedback as it helps us enhance our services.
Thank you for choosing CitizenShipper, and we hope to have the opportunity to serve you better in the future.
CitizenShipper will upload details that you have about your pet and driving distances, and drivers can then respond and let you know how much they charge and what other services they offer. I found it very easy to navigate as drivers will initiate the first conversation and you can compare prices. It also provides some screening and vetting process as you can look at the driver's profile and ensure that they have good ratings and a small cancellation rate. My driver was excellent and my dog was shipped via car from the west coast to the east coast safely. I am very happy with CitizenShipper (they also gave me a refund when the first driver cancelled on us!) and would not hesitate to use it again. That being said, your experience will only be as good as your driver so make sure you talk to the driver first through the app!
Erin, thank you so much for sharing your story with a great message in its end and a valuable lesson for all the future users! We were more than pleased to provide you with a refund upon the driver cancellation and we encourage all the future customers to consult with our support team whenever they feel doubtful in using their chosen driver.
The driver was great, communicative and responsive. My only problem is that the website fees are a bit high.
They call it a bidding site for pet shipping, I don't know about that, I had to reach out to everyone that I was interested in using. I also didn't like what appeared to be an automatic 5 star review when they were verified. Other than that, there were lots of choices and I was able to find the perfect shipper. They also have another fee on top of what the shipper charges that they don't make very clear. All in all I was happy with the site and would recommend them.
The platform is a great concept. It's so useful to be able to post your transport need and to do some comparison shopping to find someone whose dates and prices match your expectations. I had some technical issues with the platform that didn't allow me to see everything from the dashboard view.
It's a good platform to find local shippers. Their support via email is decent and prompt with response. Recommend going with shippers with good reviews only as quality of shippers can vary a lot
Citizenshipper is a pretty good shipper. Just make sure to read the reviews of the shippers before booking one.
Citizen Shipper made it to find good people to bring out puppy home! Once I posted my response, I received about 15 quotes
We used Citizen Shipper to find a transport service for our cats. We had lots of options from lots of trusted and highly reviewed shippers! We do wish the fees were a little lower or at least that we knew about them before we booked our shipper.
I felt the service the site provided was great. It allowed several bids and interaction between the bidders and customers so it made the services cost effective. The site was very secure and on top of potential scammers. Would def use it again.
CitizenShipper is a great concept for a website and service. Connects those who need something transported, and those who transport. That's all it is. I'm sure (and hope!) there are other websites that facilitate these transactions, hipefully for less or no charge at all. It is absurd to pay as much of a service fee as they charge, on top of the fee for the actual service. None of the service fee goes to the driver, which is ridiculous because citizen shipper doesn't really do anything in the grand scheme of things. The website works well for getting the job done though, I guess. Should be better for the ludicrous amount they charge! I have been connected with two phenomenal companies (Lickity Split LLC, and All Pet Transport LLC) and one individual, who was mediocre at best. All of which, citizenshipper charged a service fee for doing not much of anything. Oh well, I'm happy with the end result. Thanks Lickity Split and Jonathan, y'all were truly amazing at what you do, and great people overall!
Tip for consumers:
Look at other websites to see if you can find any that do not charge as high of a service fee, if any exist or if the other charge at all. Citizenshipper does allow you to communicate with some phenomenal companies though!! Try to find lower bids. I needed to get my dog from CO to New England and received bids from ~ $900-$1900 and the lower end bids ended up being the BEST!!
Products used:
I chose a transportation/shipping company or person (LLC) of my dog from Colorado to a New England state. All they did was charge for a facilitation of conversation to allow me to choose the right match for my needs. Which, I understand is the point of citizenshipper but they charge way too much. I’ll look for other options for websites/services for this next time. I will say, that two of three people I chose were phenomenal and my review only reflects on the citizenshipper website and not those companies.
If you need to get your pet somewhere but you can't take them yourself, this is the way to go. I've used CitizenShipper twice now to take my cat to and from Boston to South Carolina. It is a great option when you can't do it yourself and there are some people with great experience on there!
Experience was amazing with driver. CitizenShipper charges a hefty fee to use their services that is the reason I am putting a 4/5. My driver was so professional and kept us updated the entire way. CitizenShipper was a huge help getting my pup to me safely and affordably
Helper me out of a tough spot. I was in a bind with a shipping need. They helped me find a great shipper at a good price.
Thank you for your review Phillip, we sincerely appreciate your comments and look to assist you with any future last minute need! :)
This was a very quick and easy solution to a difficult situation. The driver was fantastic and very friendly. They stick to everything we agreed upon. The sites service fees are a bit high
This was such a clever way to ride share items! My dog was my "shipment" and was treated wonderfully!
Great site that connects freelance delivery people with people who need stuff delivered. Found someone to drive my Golden Retriever ~800 miles within hours.
The people on the service are great and it is easy to make a new shipment. The website doesn't flow great and the fee for using it isn't very up front but I used the service and it worked as expected. Well worth the time and seeing all of the reviews quickly made it easy to use in that regard.
Thank you for your review Caleb, we took your insights very seriously and with a lot of gratitude as they help us improve and get better at delivering excellent user experience for anyone using our platform!
CitizenShipper helped connect me with potential pet transporters when I wasn't able to transport my dog myself. It was easy to use, and I received several quotes. I was able to review the driver's information and decide which I wanted to use. The cost of using CitizenShipper was expensive, but it saved me some time.
Used this site to ship our dogs cross country. Was really easy to use and was pleased with the service it provides.
Website and managing your posts could use some updates to make more user friendly.
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
Thank you Rose, we are very glad your son has reunited with his beloved dog! We appreciate your kind words :)