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Christmas Central

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Texas
1 review
0 helpful votes
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Tree only worked a minute
November 14, 2022

I bought it in August. Paid 600 dollars for the tree. Obviuously I am not going to put it up in august so I put it in my closet... Got it all up and together today and plugged it in... The lights where on for less than a minute and then went out. I asked customer service what to do and they told me I have had it over 30 days and there is nothing they can do to help and have a good day... That is just horrible customer service!

Date of experience: November 14, 2022
Maine
1 review
0 helpful votes
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I found the box it came in was not thick enough and there were dents in it from shipping. I was hoping when I opened it I would find it inside another box, but it wasn't. The tree was not neatly packed. I had to take it out and place each piece the way it should have arrived. Thank goodness I didn't find any bent pieces. This tree is replacing one I had for several years. I was disappointed that there was no handle on the top of the box to carry it and get it into storage. My other one came with a better box and built in handle. It's difficult for me to carry it the way it is. I had to slide it up the stairs due to it's bulkiness and weight. I'm a senior citizen and live alone. I didn't set up the tree to test it and check on the lights yet.

Date of experience: January 21, 2024
Puerto Rico
1 review
0 helpful votes
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Christmas Garland Project
December 5, 2023

The garland was as described, it had plenty of branches and looked very nice with the string lights I put on it. I used two garlands and put them around a tension rod that I placed in the entrance to the dinning room, which is 6ft wide. I left 1.5 feet on each end to hang down and it looked very pretty. The order arrived on the timeframe stated.

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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Terrible
December 7, 2020

I've been waiting for my shipment for far to long. It's says 5 days and I've been waiting 12 so far and still hasn't shipped.
This company is absolutely terrible and I wouldn't get anything from them!

Date of experience: December 7, 2020
Pennsylvania
1 review
2 helpful votes
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I placed an order through Google Checkout/Express for two pink patio umbrellas through this website (Christmas Centeal).

First, google said about 3 times that my card wouldn't go through (not sure why!) Then, my money was on hold for for this order for an entire weekend (odd if the card didn't work, right?). Finally, hold was released and I never received the umbrellas.

There is no contact info on the website to reach out to see what happened, or to have someone push the order through. I just think they didn't want to sell it to me with Googles coupon code/sale they were offering. Or it's a scam website.

Date of experience: June 15, 2019
Laura G. Christmas Central Rep
over a year old

Hello Stacey. I'm sorry to hear you are having issues with your order. We do have our contact information located at the bottom of our home page on ChristmasCentral.com. Please call 1-844-329-5677. We have been in business since 2004 and we are a family-owned business. Please contact customer service for resolution of your issue.

Arizona
3 reviews
0 helpful votes
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Purchased a tree in October. Lights burnt out 2 days after it was put up, which was last week. They wouldn't help because it was after 7 days of purchase. Who puts up a Christmas tree in October? Why would you have it available in October if you don't stand by your product?

Date of experience: December 2, 2019
Laura G. Christmas Central Rep
over a year old

Hello MJ T., I'm sorry to hear the lights on your tree burnt out. I can look into this for you. Can you send us your order number please? Thanks,

Pennsylvania
2 reviews
0 helpful votes
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Perfect Tree
September 21, 2023

We downsized and have a smaller LR. The tree is a perfect size. It is a SLIM not a pencil tree. The lights change from clear to multi so everyone is happy. It was easy to put together and connect. It was a little expensive but had everything I was looking for.

Date of experience: September 21, 2023
Wyoming
1 review
0 helpful votes
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Diameter
February 10, 2024
Updated review

Simple checkout procesThe diameter of the tree stand was not on your Web page. This would have helped me purchase the correct size. The inside diameter of the tree stand was too small. I found a way to modify it. Your site listed the tree heights it shojd fit, but that was not enough information.

Other than that, OK experience.

Date of experience: February 3, 2024

Simple checkout process
January 14, 2024
Previous review

Simple checkout process.

Date of experience: January 14, 2024
Florida
1 review
0 helpful votes
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Cute and festive Sign
December 4, 2023

I was looking for a sign to hang in my kitchen for the Christmas holiday and found it here. It came in time, however, it did arrive someone disheveled because of the packaging. It may have been the carrier's issue, but the packaging was ripped open and then they re-taped it several times to keep the sign in the packaging envelope bag. This was the only reason I did not rate full stars, but not to the fault of Christmas Central, but due to the disappointment when I received it and the package was not what I was expecting.

Date of experience: December 4, 2023
New Jersey
1 review
0 helpful votes
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Quality is good but QAQC is opposite
September 18, 2023

I bought the iridescent and white Christmas ornaments. The quality is pretty good but there's no QAQC. There was no filling to absorb the impact and there were some ornaments that were missing and there were some that has the top piece missing. I received a mess in a big box. I look forward to using it but the packaging and the lack of quality control was disappointing.

Date of experience: September 18, 2023
Michigan
1 review
0 helpful votes
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Red, white and blue ligjts
June 20, 2023

I love the red, white and blue lights which I strung in my sunroom. I have them on every night and they brighten up the night. Christmas Central was very prompt in sending them and kept me apprised on the delivery schedule.

Date of experience: June 20, 2023
South Dakota
1 review
0 helpful votes
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Wrong tree/great service
January 29, 2024

I ordered a flocked tree. My tree arrived without flocking. I contacted the company and they were very helpful, quick and accommodating. The tree that I received, although it wasn't the one I ordered, is very beautiful and well-made.

Date of experience: January 29, 2024
West Virginia
2 reviews
0 helpful votes
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Great Tree and Customer Service, too!
November 30, 2023

I was wanting to replace a very old white outdoor twig tree with multicolor lights, very hard to find. Every other place I looked only had ones with white lights. Christmas Central had exactly what I was searching for.

Date of experience: November 30, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful Product!
February 14, 2024

I ordered the set of 12 Gold Glittered Twig Artificial Christmas Stems and they are beautiful. I cannot wait until I decorate in November! Looking forward to the beauty they will add to Christmas 2024's decor!

Date of experience: February 14, 2024
Ohio
1 review
0 helpful votes
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Lights not the greatest.
March 11, 2024

The mini light bulbs were not as green as I like. Some were very pale. The shamrock has clips for the lights so I replaced the mini light string with a green LED lights string. I wanted a shamrock in LED in the first place but couldn't find one.

Date of experience: March 1, 2024
Louisiana
1 review
0 helpful votes
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Accent small Christmas trees
January 27, 2024
Updated review

I ordered 2 24 inch lighted trees and 2 18 inch trees. I received the 2 24 inch trees but not the 2 smaller ones. After a couple weeks I had to call and inquire about the 2 smaller trees to find out they were out of stock. I was not notified I wasn't going to get them nor was I reimbursed until I made my call. After my call I was promptly given credit for the items not received.

Date of experience: January 27, 2024

The prices for the size and type of faux trees were...
January 7, 2024
Previous review

The prices for the size and type of faux trees were perfect!

Date of experience: January 7, 2024
North Dakota
1 review
0 helpful votes
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What a Great Experience With a Replacement Purchase!
January 15, 2024
Updated review

The original order I placed didn't work properly when I received it so I called to report it to Christmas Central and they sent me a replacement of the outdoor string lights with no problem and they work! Thank you for the wonderful experience I had!

Date of experience: January 15, 2024

AMAZING SALE PRICING after Christmas!
January 4, 2024
Previous review

AMAZING SALE PRICING after Christmas!

Date of experience: January 4, 2024
Michigan
1 review
0 helpful votes
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I've ordering these now to start my project. I've called and asked your office representative on 6/27/23 if I could get unpainted or starched 10" (254mm) balls. I've removed the paint on my first order down to the plastic and clearcoat for my needs.

Date of experience: June 28, 2023
North Carolina
1 review
0 helpful votes
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Very quick shipment! Product as described
November 28, 2023

Found a very hard to find product that I wasn't sure existed. The description fit what I was looking for, and it worked out perfect. Needed a track for outdoor rope lighting and it was perfect and affordable!

Date of experience: November 28, 2023
Arizona
1 review
0 helpful votes
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Communication
December 26, 2023

I ordered several items. Although my account indicated that something was canceled, it didn't say what. It also said items had been shipped, but it didn't say if everything that was canceled or only some items. I received my order, and my account only said my order had been delivered. It still didn't say some items had not been shipped yet. I had to call back and report my order as incomplete.

Date of experience: December 15, 2023

Overview

Christmas Central has a rating of 3.5 stars from 2,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Christmas Central most frequently mention customer service, good quality and great price. Christmas Central ranks 1st among Christmas sites.

service
415
value
41
shipping
42
returns
32
quality
39
This company responds to reviews on average within 1 day

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5,008 reviews