ChoiceHomeWarrantyReviews 339

Absolutely Horrible company. Took 5 days before a technician showed up for a plumbing problem. Technician stuck his hand out for the $65 fee, took some photos and told me that he had to get approval from the company to complete the repair. He should have it by 10 am the next day. The next day we received an email informing us that the claim was denied. We could appeal and someone would get back to us within 48 hours. It has been over 72 hours and still no contact. AND, we can't get our $65 back! I would have felt better if the technician had put on a mask and robbed us with a weapon. He literally walk in, took our $65 and left!
BUYERS BEWARE, This company is a joke. We will be cancelling this warranty. I'm expecting to be charged an exorbitant cancellation fee. This company is a JOKE! The only reason they got 1 star rating is because there is no zero star.

I have no kitchen sink for 23days already. Pevious home owner purchases this warranty for sales purpose. Leak happened under kitchen counter at the pipe divider after I moved in for 2 weeks. Contacted Choice on their app, never heard back. Called 3 days after become they are in EST timezone and I'm PST. Found out they scheduled a technician on a random day and random time. Tried to contact the technician to reschedule for two days. The technician never pick up the phone, return the call and the voicemail was full. I had to contact Choice again, this time the technician came, I paid $75 and did the inspection. Now Choice refuses to fix it because they claim my home inspection report said the faucet was leaking before the house was purchased, and the leak at the divider under the sink is on the same pipe and therefore it is the same issue. I wonder why they didn't say that when I filed the claim or before I paid the technician for inspection? And I think their reason is not valid because the entire house is on the same pipeline, so their can use the same reason not to fix any leak in the future. Faucet leak is totally a different thing from pipe divider leak at the upstream. I believe this company is a scam. Dont buy your warranty from them, they will use ridiculous reasons to reject your claim and waste your $ and time. And I believe the high reviews you can find somewhere else are fake.

Choice home warranty has proven to be the most fraudulent company I have encountered. We had a technician come out to assess our AC. He identified the problem and the cause of the problem to be "normal wear and tear." Unfortunately, choice home warranty denied our claim stating the coil had been "physically damaged due to misuse, abuse, neglect, or physical damage." This is a blatant lie and misrepresentation of contractual agreements set forth by choice home warranty. We initiated an appeal; however, conveniently the representative isn't available over the weekend. We have an infant and 3 dogs and live in south Florida. We cannot be without AC while this company fiddles around with nonsense. Whatever you do, DO NOT take a warranty with this company. They are liars, fraudsters, and an absolute disgrace to the American people. I will be contacting the BBB (where they already have a horrible C rating). Additionally, I hope to share my experience so the rest of American consumers stay away!

Dear Mr. Mostofi, I hope this email gets to you. On May 16,2023, I filed a claim with your company (*******). The claim was for multiple plumbing leaks. A technician was assigned to the claim. He came to my home on a Thursday. Took photos and made some notes. He said he would return the following Tuesday. He never showed up and never called. I notified the Chouce claims rep. They assigned a new technician who set up a time and day to come out. He never showed up. Your company said I could engage my own plumber and approval of his estimate work could begin. Out of the 6 plumbers I called, only one begrudgingly agreed to come. He does not work with Home Warranty Company because of the paperwork. He agreed to come over because I am an 81-year-old disabled senior, who was just released from the hospital after major heart surgery. He came up with a labor estimate of $930 and perhaps a parts estimate of $500. He submitted photos and a total price. Your company required additional breakdowns which he refused to do because of the time involved.

I phoned a supervisor, calling your stateside number. I requested she elevate my claim to management and send me a check for $1,400. And I would have the repairs done. She refused saying Choice would get another technician to come out, This was one week ago. In the meantime no technician and drip drip drip. Hopefully, you will authorize direct payment to me.

Sincerely,

Horrible experience getting an AC system replaced. Choice sent a technician, didn't accept his diagnosis that a replacement was needed and was sending a 2nd tech. 2nd tech was not working with Choice anymore, due to them not paying. Choice suggested I start their reimbursement process and find my own tech, which I was forced to do after 4 weeks of no AC. He diagnosed the same problem, a replacement was needed, we submitted the info and an estimate. Choice requested more info, which I provided. My AC tech replaced the old unit with the quoted equipment. Choice comes back a over a week later and asks for proof maintenance was completed, but when I provide the evidence the new unit was installed, they denied the claim, stating the repair was never approved. All of this was by email, they never returned calls. Every interaction was always deflecting and asking for more info. I initially made the request for service on 4/21. I had to complete the whole repair and pay for it on my own on 6/24. Don't use Choice.

My water heater went out on 6/13, but I thought maybe it was just a fluke. I filed a claim on 6/15. It took them 2 days to find a tech and it was going to be another 4 days for the tech to be able to come out. I reached out and the tech came on 6/19. He thought it was the pilot light. He lit it and I told him less than 2 hours of him leaving the issued remained. He came back out and told me 3 parts needs to be replaced for my issue to be properly resolved. We notified Choice. Choice authorized one part to be replaced and said come back if that does not work. That's crazy. I have gone back and forth with Choice many times about the issue because they need pictures of the failed item, which is an component of the water heater. I have been told 4 separate times my issues was escalated and that someone would call. They never cal. I call and I'm left on hold for long periods of times and repeatedly hung up on. I'm going into week 3 without hot water due to waiting on a part and going back and forth with Choice. It's extremely disappointing. And they had the nerve to call me yesterday about renewing my policy. Absolutely not after this. I should've known better to renew last year when the agent who was renewing my policy mentioned a 3 year deal if I paid that day. I declined and he said something along the lines like "You don't have $1,200" Another agent yelled "oh my God" while we were on the phone and I was explaining my reason for the call. Agents always refuse to transfer me to a manager when I request it. I'm just extremely disappointed with their conduct and I would advise anyone who has them to cancel it and run. So I am basically having to buy the other 2 parts the technician told Choice were needed to properly get my water heater to work and pay for additional labor.

I would not recommend nobody to do business with them. I am a faithful customer. I paid them every month on time is drafted at my account. I never use them until now and I needed a thermal expensive valve they sent a heating and air guy out here. He was awesome before he got out my driveway they denied me and I never asked them to get nothing fix until now I had to go back-and-forth with them a couple days they approve everything and told me they were only cover $100. It was a $400 bill and they wouldn't even pay that, I don't recommend nobody doing business with them. They don't care about you all they care about is getting your money and my bill is due on the first of every month. They always take my bill before the first time and I have it drafted I cancel my service I could've paid for my own problem sir getting them to pay $100 it was a $400 bill that's ridiculous so if you imagine if it was more than that they definitely wouldn't even pay for it. All they do is sell you a warranty and they don't standby they work I will never do business Dan with ever again. I can save my own money and get my own prepares. The money is hard to come by so you don't do people like that, but they keep they keep saying I'm a loyal customer if I'm loyal, they treat me like I'm loyal you couldn't even pay for the bill. I had to pay $300 out my pocket all they did was pay $400 but oops they going to get half of their money back when they get the payment from me I don't recommend nobody to get anything or any service with them. I really don't even want to give them no stars.

Imagine this- you're a new home buyer and you get a home warranty, you think "wow, I am protecting my assets and myself", until you have to put in your first claim and realize what an absolute dumpster fire of company this is. Nothing meets the standards of a claim for them to actually provide a service. IF you do meet the standard, hope you're ok with living with that issue for a month or longer- sewage water backing up? Heck they'll get someone to you in a few 45 days or so. I could imagine SOOO many other poor life decisions I could have made with the $700 that bought this policy, and I still wouldn't be as disappointed as I am with this company.

I was quoted a specific price and the salesman did not give it to.me in writing which I requested. My service call fee is 20 dollars higher than quoted and I've only gotten the runaround trying to find out why. I put in a claim for AC not working 36 hours ago and nothing has been done despite 3 calls and an online claim. My house is now 89 degrees inside and I am out the money for the contract. All you get from customer service is form responses and canned apologies. Don't waste your money.

Paid in full can't get a email or call from them about a claim I submitted might as well submit to thin air. Constant battle stay away!

When a back-ordered part delayed the repair of my refrigerator, they first marked my claim as resolved and then, over the course of a week, I called 4 times and spoke with 8 different people to get the repair job up and running again. Finally, a week later, they confirmed to me that when I was told a new source of the part had been sent to the repair company a week prior, that person, nor any of the 6 others I has spoken do since, had actually submitted anything to the repair company so I'd been waiting around and calling them over and over again for a week and absolutely nothing was done to try and get a new part for my fridge. I'm two weeks from submitting the claim and I still have no ETA as to when a new part might arrive or when the fridge might be fixed. They acknowledged that they made a mistake but refuse to do anything to rectify it. I would 100% have been better off not wasting money on this plan, I could have used that money to buy a new fridge already and not be in this frustrating situation (they refused to cancel my plan/the potential future repair and refund me the money so I"m stuck waiting with no fridge indefinitely). Horrible customer service, long wait times to talk to anyone, no resolution when I do, and admittedly at least 6 employees who just don't do what they say they're going to do to solve your problem.

This company is totally a waste of money, and nightmare. They don't respond on time and when they do. They send over a bad technicians. I call them twice and all I get in return after paying technician $ 84 services fee twice is denial. Oh " this faucets is broken and we don't cover a broken faucet". Really, it's clearly stated on coverage that, warn and tear are cover by policy. My faucet was not broken, just the handle came off and won't fit back in again,and they refused to fix it after two attempted and I kept paying for service call the s fee which is $ 85 and until I got enough of their lying attitudes. I put to an end of their lair behaviors by cancelling the service. They were happy because they have gained profit and I lost by paying and get nothing for years of services I have with them. They never fix one things ever since. I was very disappointed with their services. They asked me to do an appeal but it was evening worse.The so call case manager who was in charge of my case was so mean and disrespectful. She give me two choice to either accept the denial or cancel the service. I option to cancelled the service because continue doing business with such arrogant company will be wasting of money and time. I repeat, don't do business with Choice home warranty period. I wise I saw their review at first.

My AC stopped working. Repair Tech came out and shows where two coils rubbed together. CHW states Corrosion. Will not cover repairs.

I have an oven that doesn't function well. It has been repaired many times. I called Choice home warranty. They promised that send the final tech to examine. If the tech requested replacement and we will replace it. The tech reported to Choice home that the oven need replacement. However, choice home told me we only proved repair. Never renew with them. The good reviews probably are friends and family members.

No refrigerator for 11 months dozen service calls living out of a cooler for almost a year they are horrible D+ with BBB

No one should use this company. They do not want to uphold their part of the contract. I had three claims and each time they refused or offered a low price to fix which I had to cover the reminder. I had a chase manger name Chantel M. Who was very rude, refused to listen to me, very short and sarcastic. I felt like I paid this company money to insult me which I did not. To be fair I did talk to two other people who seem to want to help, but I had to keep calling back to try to get other people beside her.

Have paid approx $1000 a month for a warranty, have had an ac unit broken since august and a run around with choice and their installer ever since. Installer doesn't answer, choice defers and defers. Stay away

Filed claim 1 week ago. Still not provided contractor. Electrical issue. They offered reimbursement option. I don't trust them.

I submitted a claim for AC after it had been running longer than normal, and the temp wasn't changing much. Only one degree cooler overnight. In Georgia. In summer. Two days went by without any appointment, the end of the 3rd day I got an appointment FOR 10 DAYS LATER! So I asked if I had to run it 24/7 for 10 more days, and they said if we tried to check with another vendor, we'd "have to start the process all over again.". Unacceptable, and incredibly inefficient process. Why not reach out to local vendors, and WHEN you get availability dates, THEN secure the earliest appointment? I have called again, and was told the technician would call me... it's been two more days, and no one has reached out. I will NOT be renewing.