Chinavasion

It has been 8 Months since I have paid for my order and still nothing has been delivered. After multiple emails to support they only replied twice. After 4 months of complaining they suddenly gave me a false tracking number which doesn't work on any shipping company or Universal tracking websites. They stole my money and probably does this to many clients. Imagine if they stole $300 from 10 people everyday.
I will stay away from this company

Just a few problems I want to mention:
A) advance payment through a bank in USA took 12 days
B) the bank deducted without informing me beforehand additional bank charges for 13 Eur
B) After 12 days the exchange-rate was different and chinavasion asked me to pay another amount to cover that difference
C) The delivery itselve took 12 weeks!?
D)...
Take the fingers away from this company. They have stolen my money and they will steal yours too.

I made an order March 14 with this company of over $250 dollars and my items have not been shipped still. I told them this been to long and I need my refund they told me that the items been packed so I can't. Fast do word 2 weeks still no tracking number or updates. Don't do it to yourself stay away from this company

The worst trader in China and possibly in the world! If you do not receive a parcel number and you do not receive a reply, the goods will send you the same time as Aliexpress but mostly money because they trade and use them as working capital for other trades if you want to cancel the order and send money back Arm yourself because they will be fooling yourself and you will be writing 100 reports a week only when you put it in a dispute on PAYPAL somewhere moves a refund. They are scammers, they sell something they can never have, and they turn their wholesale partners into fools!

Why risk your money on a 50/50 shot. Chance of your order arriving, and being undamaged, and being the right qty and not being broken/damaged is probably 50% at best.
Only this that you can count on is the customer service not caring.

I have dropshiped with chinavasion before and still do from time to time and they are ok BUT as long as they have stock for the products. What they don't tell in their website most of the time is that a particular product is out of stock so you buy and 5 days later when you realize it hadn't yet been dispatched, you ask them what's happening and they say it is out of stock! They say that they should get reestocked within 5 days for example and so you can expect the dispatch from 6 to 10 days (on top of those 5 days you already been waiting). Your customers get furious, want a refund and you get a negative feedback. That's what is like working with chinavasion. They are not honest about the stock on their website so you spend days messaging back and forth trying to get information and then finally a refund when you realize you can't wait. Very bad unreliable business.
However if they have the stock for that particular item you bought then they will send it just fine within 3-5 days.

TRY TO SPEAK ON LINE WITH A REPRESENTATIVE STEAL WAITING BOT ONLY and no reply charge me 2 times and was from paypal

CHINAVASION is a HUGE Fraudulent SCAM website. STAY far, far away from this website. They either take 2 months to deliver a product or you will never even receive it. Their customer service is non-existent because they NEVER respond to any emails. I ordered 4 items from them at the beginning of June with 7-20 days delivery time and have only received one of the items. Their policy states they will issue a full refund if their delivery times are not met, but it's hard to do when you don't respond to any emails. I also have a fraudulent charge of $14 on my card from June 28th when I haven't ordered anything else besides the initial 4 items. This is all-around the WORST Chinese supplier I have ever dealt with. Don't save your information because you will get random fraudulent charges, none of the items you ordered, or they will be delivered by 2023. If you have any common sense STAY away from this website. I learned the hard way and have lost hundreds of dollars. Don't make the same mistake! SERIOUSLY DON'T BUY ANYTHING FROM THIS WEBSITE! No matter how good the price looks, because it doesn't matter if you never receive the item.

Pretty good order fulfilment but you'd better hope there is no need for this company after the sale. I purchased a $400 phone. Had issues with poor reception from the start. After 3-4 daysof receiving the package I contacted Chinavasion "support". Took several attempts to finally submit ticket due to their site sucking as well. Didn't hear back for 5 business days and contacted again. They replied 3 days later asking me vague questions that I had already explained in much detail. Never received any response from them same day regardless of me replying less than 20 from message receipt. So over the next 2 weeks... they would ask a pointless question or a lame suggestion (example removing battery and restarting)to resolve problem. I would answer the question then have to wait another day for them to not ever answer my questions nor read my replies to know what I have already attempted. No change, still have a phone that doesn't work & they just quite answering my messages all together. So when you read that they have this great return/warranty program... good luck even getting them to provide an rma. They don't seem to stand behind what they sell whatsoever.

Terrible support structure, please don't buy from these people.

I recently placed an order for 130 sheets of stainless steel (304 grade) and was provided assurances the order could be correctly met in the time frame available. Deposit was sent, and I received mill certs, photos, weight estimates... all looked in line. However, when the materials finally arrived, I discovered that the supplier (listed below under several different names) had instead shipped me carbon steel in a very thin gauge. These materials are entirely useless and have no resale value without accompanying mill certs.
Note to all... Avoid the below listed fraudulent suppliers listed on Global Sources. Verified? They won't even restrict these businesses from further collaboration on their site:
Wuxi Hongxinbo Stainless Steel Co.Ltd
Foshan Metal Products Co.Ltd
'(Foshan Hangzhijie Metal Products Co.Ltd)

This is a serious warning to all potential customers. This company has cheated me. I wanted to send an item back (the cost of the item 250 USD), but in one email they refused to accept the item (it was unpacked, not collected from DHL). And in another email they claimed that the total cost of sending the item back will be as high as the whole item! In other words, they claimed that sending the item back from Europe to China is 250 USD! Sending the item to me was approx. 17 USD. I was forced to keep the item. The company does not respect basic rule of sales: that the customer has the right to send the item back to them. In the end, I have an item for 250 USD which I cannot use and cannot return to them. They are dishonest in my opinion.

This website is a scam. They send you defective products knowing that sending them back for a supposed refund is worth almost the same amount the product is. They are professional SCAMMERS. Buyers Beware!

Without going into detail, I purchased a product that was defective out of the box. This is what Chinavision Support told me, so if you shop there its at your own risk there are no returns!

Wilson [Chinavasion]: First we will clarify the issue, Chinavasion doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, not as per your standard or order products that cannot work in your country

John [Customer': the product is defective it was broken out of the box

Wilson [Chinavasion]: we will not offer return/exchange after the goods are sent out.

So don't say I did not warn you.

I bought a tablet, within a fortnight it started switching off in mid use. I thn spent a lot of money returning it. 8 weeks later it was returned supposedly fixed. In fact it was worse than before and switched off even more frequently. They won't do anything, won't return my money, won't give me a new one. I have refused to send it back again at such expense and have nothing done. Don't buy from them, but where you can physically take the product back and get it fixed or your money back. Very, very disappointed.

I ordered a phone and some other things. (160$) Products never arrived.

I opened a ticket and after months of back and forth. I was told there's nothing we can do.

Here is one of the replies:
---------------------------
Dear Marc,

"Our local post office had finished the investigation and the resuld is delivered. However, if you have not got it, their suggestion is as below:

1. This is a kind of post service and they can't provice the delivery signature.
2. Use this one **************299 to contact FedEx to see which post office they delivered to?
3. Use this one 92**************299 to your local nearest USPS to see where they delivered the parce.

Thank you for your assistance."
----------------------------------
Fedex shows delivered to post office... Post office shows waiting for package.

So I lost 160usd.

Don't buy from them

This is a company that is selling decent products manufactured in China, but does NOT conform to decent standards of service. My phone arrived broken from manufacturing, and where a better company would replace a broken product with a new one, possibly even advancing it with a credit card hold while the old one was being sent, I had to send the old phone back, and could not receive a new replacement, and instead have had to wait several weeks while it is repaired at the factory. Even for the low price of my purchased phone, I consider this unacceptable - I did not pay for a refurbished phone, I paid for a new one. Not only was my phone sent to a factory for repair, which took several weeks alone, after they FINALLY shipped it back to me, it became clear they have used the cheapest possible shipping, and that the repair did not happen in Shenzen, where the phone was sent, but in Singapore, so that it has now been 20 DAYS since the phone was shipped back to me, without an update on the shipping status, for a grand total of nearly two months since my phone was shipped back broken, and I still don't have the phone back yet. It is not worth the money saved to purchase from Chinavasion. This is by FAR the worst customer service I have ever dealt with, and I cannot recommend enough against them. If they can bring their customer service in line with ANY kind of real standards, they'd be a great company that I would be more than happy to do business with, but for now, the ONLY redeeming quality they have is their product line.

I DO NOT recommend anyone buying this phone.
I'm trying to find a way to express my experience of this purchasing experience of my conquest phone with ChinaVasion...
First You have no idea how excited I was to find this product. I bragged to all my friends how incredible the conquest phone is... and then I got locked out of my own phone. I flew into the USA on August 8th and at the airport I turned on my phone to a LOCKED SCREEN. I never set a password. And suddenly there was a locked screen I could not open. (see 2 pics below to the only screens I could view) THERE IS A SERIOUS GLITCH IN THEIR COMPANY!
After many emails and no help to unlock my phone I then mailed my phone back to them. (Their repair policy says that they may take up to 3 months to get your phone back)
(It is now October 20th)
They have had my phone for a month- and still they have not solved my issue. (you must calculate for mailing and customs time in and out of China)
I have been un able to use my 500$ phone for 2 and a half months.
And of course I have bought a new phone. ( it seems they expect their phone holders to have back up phones - or to buy new phones in order to make up for this massive time with out a phone?)

Also the unbreakable phone that I bought started having serious issues with the SPEAKER AND SOUND- it began to sound very fuzzzy and like the speaker was under water...

At this point I have nothing positive to say about my Conquest phone that I bought with ChinaVasioin.
READ THEIR POLICY FOR REPAIR.and LOOK AROUND TO SEE WHERE YOU COULD GET IT FIXED WHEN IT BREAKS...= pain in the $#*!.

I would like to kindly and strongly ask to please have my money refunded. I do not want my phone fixed or replaced. Nor do I want a new phone from this company.

Customer service is horrible. Almost No english and I get the same emails over and over from different people in the company. Horrible experience- BIG BUMMER

Never buy from Chinavasion... poor quality... bad assistance.
If your item is faulty you have to pay to send it back and (not sure but probable) paying twice customs and other taxes... and you don't receive a new item but the same repaired (is this warrantu?!)!

I have sent my THL 5000 phone back 5 times and it still doesn't work. I bought it last october and it is now September. They won't replace it. It has had multiple problems, they keep sending it back without fixing it properly. It goes into diagnostic mode when you switch it on because the power button and volume buttons don't work properly. I have told them all of this yet I still have a useless phone in my possession. 5 times I have sent it back!
Rubbish customer care. The worst I have ever had.

Ordered a phone on 20-10-2013. They tell you they have sent it out hours after you have ordered it. This is so you can't get your money back when you ask where your item is. They told me it was sent but I found out it was still not mailed on the 12-11-2013. They refuse to give you a refund, instead they just pass you off with excuse after excuse until they have sourced your item weeks later and then tell you its on its way. Which it never is. Never buy from this company, they just deal out misery all day long. Look at other peoples reviews. I wish I had done so first.

I would advise not doing business with Chinavasion. I purchased a rear view mirror back up system. It lasted 30 seconds and that was it. I contacted Chinavasion about the problem. They told me to send a complete explanation of the problem. Which I did. I was then told I had to return the product to China. It cost me $25.00 to ship. Couple of months later I got it back. They said it had been checked out and was working. I installed it again and it was still dead. I contacted Chinavasion again. They said I had to send a video of the problem. Which I did. It was completely obvious the product had never checked but only returned. It was dead the first time and it was dead still. They told me I had to return it again. I told them I wanted my money back. They said I had to return the product first. If it was determined it did not work then they would give me money back. So I had to spend another $25.00 dollars to send it back. When I complained about how much I had to spend to get my money back I was told ( Well we had to spend money to sent it back to you the first time). If they had sent me another new one instead of the still broken one I would not have complained. They eventual determined it was broken. Which means they actually looked at it this time. They wanted to give me store credit which I refused. I did get some of my money back. But not all. Some how there records showed $30.00 less than my PayPal bill. So to do business with Chinavasion it cost me over six months of time writing emails, installing and uninstalling the mirror backup system and $80.00. Of which I have nothing to show for it.

I bought an expensive mobile phone in Chinavision.

I had to send the device two times, as first they have send me back the device in exact same condition without repairing anything.
I have sent it once more, after providing them a few videos with the GPS problem reproduction they said they will send me a brand new one - of course they have sent me exactly same broken device back,
Unfixed and did not even had slightiest decency for reimbursing for the costs of 1st return. They have explained that they rely on the producer tests after repairs while they state on their page they perform a Quality Control before sending back, and that seems to be a lie.
They have explicityle written they rely on the producer feedback!

Also they require Tax payement receipts so they attach it with the package (they say they do) on the return after fixing; to ease customs processing - BUT THEY NEVER DID IT, they have never attached my receipt and I had to explain and prove again and again that I had paid customs already and send the receipt on my own.

I do not recommend using they services as I have never been treated so badly by a seller.

1. Chinavasion sells items that are not in stock, this alone is horrible for a drop shipper
2. Chinavasion will cause you major problems if you sell through Ebay or Amazon
3. I had a 20% failure rate with them on shipping (I have quit using them)
4. Chinavasion issues fake tracking numbers to avoid returning your money
5. Chinavasion will overcharge you on debit card transaction hoping you do not notice
6. Chinavision sometimes does not take the Money you payed them and it is returned to your account making it a nightmare to figure out where the extra money came from and if your item actually shipped
7. Chinavasion has poor English skills if you have a problem (they just dont care)
8. Chinavision can be hard to get your money back, buyer beware
9. Chinavasion actively uses Bait and Switch