It has been 8 Months since I have paid for my order and still nothing has been delivered. After multiple emails to support they only replied twice. After 4 months of complaining they suddenly gave me a false tracking number which doesn't work on any shipping company or Universal tracking websites. They stole my money and probably does this to many clients. Imagine if they stole $300 from 10 people everyday.
I will stay away from this company
Most other foreign suppliers have changed to show all prices in the local currency - not Chinavasion. Although their prices look good initially, once you get to the bottom line the figure changes to convert to US dollar. This is not so with your competition - a good reason to update or lose to them.
I bought a Drone and 2 spare batteries at a cost of £70, the Drone arrived with no battery and the 2 spares never arrived. After months of emails they have refunded £22 for the 2 batteries but refuse to take the Drone back and issue a refund. Terrible experience, avoid them
Ive been dealing with them long time very good companyalways ship fast easy to track and support staff very good
I recommend to anybody that wants good products at great prices, not many companies like this
My 4-star rating is for "simple" products where the specs are not too complicated like a flashlight or a HDMI to USB capture device.
But when it comes to more complicated products such as laptop pc's or phones or tablets, the product specs are almost always lacking in completeness. I shy away from purchasing these products (even when the price is enticing) because I want to avoid disappointment upon receipt and the difficulty of shipping back to the Chinavasion supplier.
Why risk your money on a 50/50 shot. Chance of your order arriving, and being undamaged, and being the right qty and not being broken/damaged is probably 50% at best.
Only this that you can count on is the customer service not caring.
I have purchased some stuff off this site and most things do (& some don't) work but prices are not too low either - which is either a good or bad thing depending where you are coming from.
One of the better sites but not perfect.
Very secure, reliable and trustworthy. I have been using this company now for a number of years and so far the service is second to none courteous business like staff who are quite knowledgeable about their products, very helpful, kind and spontaneous. And above all, very anxious to deliver good customer service.
Sent me a coupon, tried to use it, it was invalid. I like to try new companies but something like this always happens and makes me wary about doing business especially today with all the scams going around.
Good products, good track and trace, but forget warranty or after sales. I ordered a rugged phone, it fell out of my boys pocket and the screen broke. No replacement unit provided, just the offer to send a sheet of glass. Hmm.
I bought 3 items from this company. 2 were faulty and they insisted on the buyer paying shipping costs to return the faulty products. One product, an android phone was returned with a faulty keypad and was subsequently returned from Chinavasion with no fault found. It was obvious that the keypad didn't work on one side ( maybe they were incapable of getting it to work in QWERTY mode) So I have ended up over £100 out of pocket. And no regret from Chinavasion, in fact they insisted I send it back again at my own cost ( another £15.00) Give them a very wide berth in my opinion.
No cooperation from their return dept.
I got a return voucher number, shipped the defective tablet back to them, but they say they never received it.
Do yourself a favor and don't deal with this company.
There are plenty of honest merchants out there.
This doesn't seem to be one of them.
Always good products at good prices:-)
Have purchased many things from Chinavasion and so far everything has worked perfectly. Occasionally takes a little longer to arrive than would like but nothing to complain about to this point.
A good site to shop from if you plan it out:-)
No they haven't closed down, Just going through some big changes it seems. Not sure what they are yet, will see middle of November, Mean time they have some very cheap car accessories, just brought a heap of things.
A great store that still ships freeunless you opt for faster delivery. I placed my first order over ten years ago, and have been very happy with the purchase and delivery of items since then.
I bought a tablet, within a fortnight it started switching off in mid use. I thn spent a lot of money returning it. 8 weeks later it was returned supposedly fixed. In fact it was worse than before and switched off even more frequently. They won't do anything, won't return my money, won't give me a new one. I have refused to send it back again at such expense and have nothing done. Don't buy from them, but where you can physically take the product back and get it fixed or your money back. Very, very disappointed.
Purchased a phone, and didn't work in a few months but it was a present to my sister... then till she could send the phone back, warranty has been expired; Explained the situation to Marita, and Jeffrey, and they still their best to fix the phone; now is on the way back to me, then back to my sister... traveling half of the globe! China to Canada, then to Germany... Hope will worth this time all that effort! Thanks, Dan
Ordered a phone on 20-10-2013. They tell you they have sent it out hours after you have ordered it. This is so you can't get your money back when you ask where your item is. They told me it was sent but I found out it was still not mailed on the 12-11-2013. They refuse to give you a refund, instead they just pass you off with excuse after excuse until they have sourced your item weeks later and then tell you its on its way. Which it never is. Never buy from this company, they just deal out misery all day long. Look at other peoples reviews. I wish I had done so first.
This is the second cell phone I have purchased through China Vision. Loved the last phone, I was able to get service in many areas, where other cell phone users were unable to get any service. Hope this cell phone is as good as the last one.
I ordered a 330USD laptop. Currently using it for 2 months and is working flawlessly.
Truth is, the only issue I had with Chinavasion is way delayed shipment, and sometimes the carelessness of their admins regarding replying to emails.
Ordered 1 phone too, I cancelled the ordered and it have been refunded to my back account the next day. The laptop is amazing. I always loved Chinavasion and after all I received my item, which works flawlessly.
DHL is cool too. It's just that sometimes you have to wait and they have high fees for customer service.
Is a genuine reviews, to me is a 5 star company, I received my laptop from Shenzen, I felt it's air, for sure is coming from there, is a big place, big world, it travelled a bit. I felt something from that city through it although I never visited it.
Also ordered severally years ago a 170 USD smartphone from them, went way faster than now but it was AMAZING. Never had any issues just pay attention to your country's fees.
My cousin also ordered the same phone as me + 1 more from Ulefone Paris if I remember correctly, some Bluetooth devices and severally other items. All of them were good, it's just that the shipment was delayed more than expected.
There are attached some pictures with my laptop below. Is not that high quality but still good.
Overview
Chinavasion has a rating of 3.2 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chinavasion most frequently mention and good products. Chinavasion ranks 22nd among Wholesale sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members