Purchased a phone, and didn't work in a few months but it was a present to my sister... then till she could send the phone back, warranty has been expired; Explained the situation to Marita, and Jeffrey, and they still their best to fix the phone; now is on the way back to me, then back to my sister... traveling half of the globe! China to Canada, then to Germany... Hope will worth this time all that effort! Thanks, Dan