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Corporate Values


ChemistDirect has a consumer rating of 1.68 stars from 41 reviews indicating that most consumers are generally dissatisfied with their purchases. ChemistDirect also ranks 235th among Vitamins & Supplements sites. The most common issues with ChemistDirect are around customer service, which is not as good as expected by some customers.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Order placed on 30th September but products never received.
  • Never get my Order, customer service dont answer -
How would you rate ChemistDirect?
Top Positive Review

“Several purchases to date”

Wendy C.

All items recieved very very quickly and at great prices, no problems here! And will continue to purchase, in fact one order was a buy 1 get one free purchase but I only ordered one, I let them know and it was delivered wiith the original order

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Top Critical Review

“Over-priced, unprofessional and unhelpful. Products often out of stock. V. Expensive shipping. Avoid”

George D.

Terrible web site. Unhelpful 'staff'. Absurdly high shipping charges. You won't always get what you ordered. Chronic pain does not go away..., hence the terrm 'chronic'. But these so-called medical professionals don't seem to understand that. They are as bad as street dealers - worse in in my opinion because they trade under the veneer of respectably. Avoid.

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Reviews (41)




Reviews that mention popular keywords

order (30) customer service (5)
1 review
0 helpful votes
January 15th, 2019
Not a trusted shopping site
They are listing what what they haven't got.
I had to cancel my order after waiting about a week, no apologies received.

Q&A (0)

Questions? Get answers from the ChemistDirect staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Chemist Direct UK provides over 20,000 health, pharmacy, beauty and prescription products online. Our range of products includes medicines, pharmacy products, prescription drugs, perfumes, supplements, electrical items and more.

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