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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Last minute booking
October 7, 2021

You are the best! I am actually in-transit connecting through OR Tambo.

Date of experience: October 7, 2021
Virginia
1 review
0 helpful votes
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Easy to use
October 6, 2021

Great easy to use as always great website and fast

Date of experience: October 6, 2021
DO
1 review
0 helpful votes
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A very good experience
October 6, 2021

Competitive price and fast service, good airline. Good schedule.

Date of experience: October 6, 2021
Pennsylvania
1 review
0 helpful votes
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Good price, could have been better
November 5, 2021

I booked my flights using my credit card. Unfortunately my bank denied payment. I received an email notifying me of this but that I had 24 hrs. To correct it. I spent over three hours trying to rectify the situation. First online, through chat and then through agents(4) on the phone. During this last part I received an email saying my booking was cancelled. With the last agent it was explained that the airline was not offering that price anymore. He found me a new reasonable price, but I am not happy with the amount of time it took to straighten this out. Also the losing the original price considering you offered to resubmit within 24hrs. Does not seem right.

Date of experience: October 6, 2021
Utah
1 review
0 helpful votes
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It was a good experience my agent was nice and resolve all my problems and questions

Date of experience: October 6, 2021
New York
1 review
0 helpful votes
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Quick
October 6, 2021

Quick and easy to use. The price was excellent very easy

Date of experience: October 6, 2021
BO
1 review
0 helpful votes
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RESERVAS MOISES-BOLIVIA
October 6, 2021

Yo compro todos mis boletos con Uds, pero tuve muchos problemas, cancelaciones y no me puede comunicar con Uds, el chat ya no funciona y pagar una llamada de larga distancia con lo que hacen esperar sale mas caro que el boleto, muy mal servicio en atencion al cliente, perdi muchos vuelos con uds

Date of experience: October 6, 2021
Florida
1 review
0 helpful votes
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Great the experience always like the service you provide.

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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Still experiencing.
October 6, 2021

I'm still going through it as I don't have a smart phone (yet) and need someone to print it out!

Date of experience: October 6, 2021
Delaware
1 review
0 helpful votes
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Out sourcing to India for customer contact is a MAJOR MISTAKE. Accent is virtually unintelligible, but with lots of slow walking I was able to conclude my business. Staff was competent but unintelligible.

Date of experience: October 6, 2021
Portugal
1 review
0 helpful votes
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RELIEF!
October 6, 2021

Very clear... easy for a computer illiterate lady to use. Many thanks

Date of experience: October 6, 2021
Italy
1 review
0 helpful votes
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Poor Customer Service
November 5, 2021
Updated review

You have told me that the airline has changed my booking, but you offer no information whatsoever about what those changes are. You provide a button that says 'review changes' but it does not take me to any information about any changes. Your website still has me confirmed on the original, unchanged ticket schedule. I have waited 24 fours and you still have not given me any information with which I can base my decision to either accept or not accept the changes.

Date of experience: October 6, 2021

You sent me an email saying the airline has changed...
November 4, 2021
Previous review

You sent me an email saying the airline has changed my reservation, but the links you give don't tell me anything about the changes.

Date of experience: October 5, 2021
Utah
1 review
0 helpful votes
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Booking was easy
October 5, 2021

Site is user friendly and prices acceptable for such a small airport. Notification of booking was fast, options well explained and paperless boarding pass is a huge plus

Date of experience: October 5, 2021
Arizona
1 review
0 helpful votes
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Great Prices!
October 5, 2021

So easy! Use this sight all the time and always get the best prices and fast service!

Date of experience: October 5, 2021
New Jersey
1 review
0 helpful votes
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Amazing service
October 5, 2021

Love the prices and how easy it is to book at cheapOair. Used it many times. Thank you!

Date of experience: October 5, 2021
North Carolina
1 review
0 helpful votes
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Rewards Points
November 4, 2021

Tried to book this using my rewards points. It was nearly impossible and I was trying all morning. I finally decided to try and get a gift card with my points and use that. Turns out, you can only use the gift cards for flights and not hotels. Traveling for my birthday and was excited to get $50 off. Phone customer service person was very unhelpful and unsympathetic.

Date of experience: October 5, 2021
Bulgaria
1 review
0 helpful votes
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Pleasend
October 5, 2021

Fast and easy, good organised site. Easy to navigate.

Date of experience: October 5, 2021
Massachusetts
1 review
0 helpful votes
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Change to rental car
October 5, 2021

I use Cheapo all the time. I save money and have good selection.
I am having difficulty upgrading my rental car with Sixt

Date of experience: October 5, 2021
Guadeloupe
1 review
0 helpful votes
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Booking on CheapoAir
October 5, 2021

Always find something that suits my need as well as price. Also finds it easier to pay using cards on this site.

Date of experience: October 5, 2021
Kentucky
4 reviews
0 helpful votes
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We bought at the lowest price, but there is a hidden clause that says they get to charge you $100 every time the AIRLINE changes the flight for any reason, something that has happened now twice before our trip, and may yet again! What a cheat! We're paying more in fees to Cheapo than our tickets cost!

Date of experience: October 5, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209