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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy and very cheap. It was very clear where to click to have all done.
So far, so good. Easy to book and appreciate the best priced alternative day.
User friendly and it is easy to access. The tickets I browsed were pretty much cheaper that other providers.
They provide plenty of options in an easy to use format. They also followed up with additional information and options that I inadvertantly missed when I was booking.
At this point I'm a new customer and this is my first experience with CheapOair I can't give you a fair rating at this time but thus far I've been treated fairly
EFICIENTES EN LA UBICACION DE LAS DIFERENTES OPCIONES PARA LOS BOLETOS
Somewhat tedious, but I think overall quite clear.
Very knowledgeable person. Found exactly what I needed.
Now, let's see how the traveling will go!
Excelente estoy muy contentento por todo. Graciaa.
Hope she makes the flight this time someone cancelled the last flight my account was hacked
No one can help changing my flight request no help at all send somebody that knows what they're doing.
Took long time to talk to someone, she was
Talking too fast that I was unable to gollow.
I was not able to check my carry-on bag.
When I tried to check the baggage fee, the website would not allow me to do that.
Easy to navigate and good value hopefully flight experience will be good too.
Great so far, the various advertisements make the site a bit too busy
Easy search, Very fast and convenient booking a flights
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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