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CheapOairReviews 14,843

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,783
value
3,011
shipping
2,768
returns
322
quality
3,085
This company responds to reviews on average within 23 days

Instant Feedback

231,379 reviews

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New York
1 review
0 helpful votes
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It was easy to book this ticket. My real experience will come when my Son travel on January 18th if everything goes off without any problem than I can say it was a wonderful experience.

Date of experience: January 3, 2022
New Jersey
1 review
0 helpful votes
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Long wait to speak to some
February 2, 2022

So far so good. Phone service is a very long wait to speak to anyone

Date of experience: January 3, 2022
New York
1 review
0 helpful votes
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I hope the booking is okay.
January 2, 2022

Thank you so much. It said that they are unable to give me my tickets because the airline did not confirm the tickets.

Date of experience: January 2, 2022
Canada
1 review
0 helpful votes
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Spam
February 1, 2022

CheapOair is the worst, they take your money and don't pay the carrier who cancel your booking and you never get a refund.

Date of experience: January 2, 2022
Texas
1 review
0 helpful votes
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Not so cheap cheap flights
January 2, 2022

Not bad, changing the flight time was easy, but should be cheaper.

Date of experience: January 2, 2022
Alabama
1 review
0 helpful votes
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Was easy to use so i will again use it again as long as the trip goes well with no cancellation

Date of experience: January 2, 2022
Florida
2 reviews
0 helpful votes
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Home
January 2, 2022

Thank you so very much for being out there
In the web world. I hope the trip goes as well

Date of experience: January 2, 2022
GB
1 review
0 helpful votes
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Straight forward process
January 1, 2022

The website is easy and clear. If I needed more help, there would be someone to answer my query.

Date of experience: January 1, 2022
El Salvador
1 review
0 helpful votes
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Mi fly
December 31, 2021

Very good information for take an decision to fly to sfo

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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The prices were very moderate.
December 31, 2021

It was quite easy to book. I did not have to wait for too long and no requesting of too many documents as I experienced with another one some time ago.

Date of experience: December 31, 2021
Colombia
1 review
0 helpful votes
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Excelente servicios
December 31, 2021

Excelente pagina, muy intuitiva y facil de manejar

Date of experience: December 31, 2021
Japan
1 review
0 helpful votes
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The service is really good
December 30, 2021

I always by my tickets from cheapoair there service is so good and fast it's you can find flights anytime.

Date of experience: December 30, 2021
Georgia
0 reviews
0 helpful votes
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Vegas B-Day trip
December 30, 2021

Pricing was good and I found some flight times that work good

Date of experience: December 30, 2021
Maryland
1 review
0 helpful votes
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Good Price for Travel
December 28, 2021

Easy to Navigate on Line, Booking and Prices very Affordable. I got Flight confirmation immediately. No Hassles Booking my Trip. Thank you!

Date of experience: December 28, 2021
Georgia
1 review
0 helpful votes
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Misused credit card
January 27, 2022

I recently purchased tickets through cheapoair and received booking confirmations and itineraries to include a bill with the purchase price to only show up at the airport and not have anything for me. I tried contacting them immediately but after waiting on the phone for over 30 minutes I gave up and had to purchase the tickets again costing double of what I originally paid for. Short version of this story is my payment really never went through the credit card company i used said that they charged the credit card for a 0 dollar fee. Either way I couldn't change of what happen so i purchased one ticket through the airline and went back through cheapoair for the ticket back. Buying the ticket back the agent asked if it was ok to use the same card I used from previous and I said yes and then she asked for the 3 digit code on the card and then proceeded to charge the card. She asked to check my email and when I did I realized that she charged another individual card and it went through. I corrected that immediately with my card information. I just don't understand if I am asked the 3 digit code on the card how did it even get charged to the other person. Well I made it through my trip but out $500 now. I called to complain and all they did was apologize and try to tell me that the ticket was pending even though I got booking confirmation. They ended emailing me with apologies and $20 towards my next trip lol. I guess after that experience they think I will be a returning customer. Nope not ever again.

Date of experience: December 28, 2021
Wisconsin
1 review
0 helpful votes
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None
January 27, 2022

No comment at this time **************************

Date of experience: December 28, 2021
Michigan
1 review
0 helpful votes
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Fast service!
December 27, 2021

Great over all experience! Fast and easy process with good rates.

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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Great and fast service
December 27, 2021

Great customer assistance so quick and fast answers to questions and very accurate answers and quick response detailed response to as questions ask

Date of experience: December 27, 2021
Oklahoma
1 review
0 helpful votes
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Easy to follow instructions
December 27, 2021

Easy instructions to follow. Their services are convenience for me.

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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Very long process
December 27, 2021

So far so good the process is long the price was a little high the process was ok

Date of experience: December 27, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209