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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Always on point. Any time I want to travel, cheapoair is always there to help me with my travel needs
It's simple to get deals on flights with simple searches—nothing difficult, especially with different circumstances. Thank you.
Vamos bien hasta ahora! La seleción de asientos no me gustó esperar una hora para poder hacerlo
Diego was great! He help to improve my trip and was patient throughout the process.
Well it's my first time booking a ticket for traveling and it wasn't hard to book.
I do find it reader friendly.
Easy to understand
Slightly different because it was my first time now it is better
Very quick & easy, thank you. This is all I have to comment about. It was a reservation, to buy a ticket. Nothing exceptional, just a simple reservation. Thankyou
Wasn't expecting to also have to pay to have a seat. I thought that was what the booking charge was for. I guess it beats sitting on the floor.
Buen servicio y buena atención y también se puede rentar auto en la misma aplicación
Great service, the agent helped me to change the ticket date and got me the right deal
Good prices, easy to book flights, user friendly app. Very helpful.
Awesome, the best. I always use cheap air. And I always recommend to friends and family
Good price for time of year good price for airline and time of flight
Nice had no problems answered all my questions would do business again
I am using this site since so long,because of the better prices.
The site was easy to access and the it gives greater comparison in choices.
Very good service and price options. Quick and easy acess and responses to queries.
Easy with many airline and lower prices thank other website
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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