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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Fantastic customer support! Prompt attention in helping me solve a problem I had.
Good experience and I like rapidity when support is needed.
I wish I had booked earlier since I didn't know I would be arriving so late. However, your service was great!
I love it and have been using CheapOair frequently. It's easy, convenient and user friendly
It would be nice to see available seats earlier in the booking process.
Also, if there is a baggage fee it would be nice to see that right away and book together with your flight!
Booking is very easy. However, l want to know if l can choose a sit on my own without a charge.
Can't get checked into the flight. It is not recognized I don't have 50 words. Ugh
Fantastic deals, great customer service! When looking and making comparison with all the other travel agencies, you can find them online, the amazing prices cheapoair was having were faboulous, it was not time to hesitate, and for such a good deal, I was 100 por cent positive I was doing the best choice, when choosing cheap o air. Great job guys and thank you!
I will not recommend cheapoair to anybody, after they add some items i never ever REQUESTED, I WILL NOT RECOMMEND CHEAP O AIR AND WILL GAVE A VERY BAD REVIEW
You did an excellent assistant in booking. I am so thankful and bless to find this booking apps
Easy and quick reservations. I am very satisfied for the service I got
Excellent service. I have a great experience with several flights, and recommend to use it.
Great expertise and easy love it very easy steps to follow and easy to understand. Thank so much for your help
Excellent application, very helpful, and accurately. Fast and reliable
Excellent Service and fast booking. I've been using this company for all my travels for many years.
Outstanding. Travel before to Mexico and the service was excellent
Great customer service! Booking was straightforward and easy to navigate.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Are you using the airline confirmation? And did you log into your reservation on the airline website and not Cheapoair?