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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I'm always booked my flight CheapOair good to find a better price.
It's great experience and faster service always and buy my tickets.
So easy to book online with cheapoair. The upgraded flight information system puts you on par and above most competition. Awesome.
Cheapoair is good at getting what i needed when I need it in a hurry
They have the cheapest flights with no layovers. You just might have to drive to another city to get to the flight. I wanted west Palm beach near my home but I drove an hour to fort Lauderdale to save over $100s.
Have been using your company's services for many years and are very satisfied with the service
Fast and cheap convenient to use. Booking flights from the comfort of my home. Its great.
The trip was easy to book, affordable and the baggage expensive.
Odd webpage thst keeps showing pop ups. Chat service has the exact same info you already have. They call you immediatley after u book to sell you things. You cant pick your seats. Was told I'd receive voucher to use and i never received it. Overall, a bad experience.
Keep being directed to online and then redirected back to app to use. Annoying
Thank you for your feedback. We regret any inconvenience or frustration.
It was very simple to navigate, and I've use this website before.
Your flight deals are phenomenal. Thanks alot. I'm going to need wheelchair assistance. Can you add that. I have a foot injurty.
User friendly and great prices!easier than airlines websites
It is easy and fast to book the fly ticket through the website.
That was good and I'm very happy about that thank you for everything
Good service and good price I always use this site for travel
Great so far, I try to find the best price for my trip from united state to Africa.
Its easy to navigate and to find the flights and seats we wanted!
Excellent service, I will recommend to other traveller's.
I purchased an upgraded package to select my free seats and was indicated to pay extra
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Thank you for your feedback. We regret that it was not a satisfactory experience. We regret any inconvenience or frustration.