Chase has a rating of 1.3 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chase most frequently mention customer service, credit card, and bank account problems. Chase ranks 300th among Banking sites.
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Desk crista,^ Convincing Bullet Points -Ability to pay another person utilising chargeback claim management -Full protection against fraudulent transactions or unauthorized purchases using the chargeback claim system -Ensuring that payments are secure and safe with opt in enabled electronic safety measures -Access to potential refunds if a payment fails due to merchant breach of contract -A dispute resolution service for resolving customer complaints
I have a business account that was closed since Oct-23 until now Feb-24 my money worth $2500 is still not returned. Called them countless times but different representative says different status. Too dismayed about how they handle my issue. Now, it's just a waiting game and not letting up. I feel so frustrated.
Desk crista,^ Convincing Bullet Points
-Ability to pay another person utilising chargeback claim management -Full protection against fraudulent transactions or unauthorized purchases using the chargeback claim system -Ensuring that payments are secure and safe with opt in enabled electronic safety measures -Access to potential refunds if a payment fails due to merchant breach of contract -A dispute resolution service for resolving customer complaints
Hello Everyone that has a Chase credit card out there, I was betrayed by Chase Bank after being a Loyal Customer for over 30 Years...Whaaat! Yes you heard correctly. I've been with Chase Bank since it was Washington Mutual, and I've always paid my bills on time of course through out the 30 years I have had a few late payments as life happens with Deaths in the family, COVID, ect. But I always paid my bills and so my limit was like 22 grand on my card and I've through the years have Max out my card a couple of times and always paid it off in full and of course recharge on it. So on January of 2024 I had like 21k Charged on the card and I received a check and deposited it for $9100.00 and I called them several times saying to them my plans, that the entire check received was going to be used to pay the credit card but they didn't clear it till after the due date hmmm, and even though I called to let them know my purpose with the funds several times the news landed on deaf ears because they still charged me a late fee ( incredible) and after I paid $9100.00 dollars they REWARD me by REDUCING My limit DOWN 👇 like $8,000. As if to PUNISH Me for being a Loyal Customer for over 30 Years Now, You'd think I called Consolidated Creditors to SHORT THEM Out Which I would never do because I'm from the OLD School so I believe in paying for the things I charge/buy, so Please take note that You May Be Loyal to CHASE Bank but DON'T BELIEVE THEM and Don't Expect Anything from THEM As much as They say That They Stand By Your Side to Help You Because They DON'T, They Only HELP THEMSELVES and Don't Care about PEOPLES Real Life and Situations as They Claim to be there for You. So USE THEM But BE AWARE That THEY will CUT YOUR TRUST DOWN and BETRAY You in an INSTANT. THAT'S the REAL HARD TRUTH I HAD TO SEE, FEEL, And EXPERIENCE With CHASE Bank for MYSELF after Believing THEY CARED for Me, WHAT A JOKE. Samuel C. A CONCERN CUSTOMER FOR THE PEOPLE of THIS GREAT NATION (USA). PEACE, LOVE, And HAPPINESS to ALL. It's Time to FIND a Better Bank.
Tip for consumers:
That they didn't care about me as a Loyal Customer for over 30 years now.
Products used:
Banking Account
Chase ain't crap chase charge you if you travel overseas to use your bank card. Region does not charge you just click the button let them know it's you using your card chase is money hungry from their own customers.
As an online shopped and long time loyal user of chase I've never had any issues with them. Their debit card is amazing and so is their credit card. There has been times where I shopped on fashion nova and they tried to scam me a few times and chase was quick to resolve my disputes. Only con I have is the waiting time at the banks. Other than that, customer service on the phone is usually good.
I have never used debit cards of cerdit cards because I was convinced that all of these financial instruments are for those people who can't comply with traditional ways of managing money. However, I started to understand that nowadays our world is extremely dveloping and it's very difficult to avoid credit or debit cards. I applied to this company in order to ask them to help me to sort out with these financial instruments. Managers here helped me a lot and now I acquired new debit card and already know everything about using it. Of course it was pretty difficult but ginally I sorted out in this stuff.
Today I was blessed with most kindest considerate, genuine, customer service representative I've spoken to in years. Because of this wonderful angel I was reminded that the world is full with genuine joyfulness souls. Yel Gamboa and I couldn't have been on the phone for more than 20 minutes and she made my life so much easier. Yel Gamboa is the reason I will forever bank with Chase and will never forget the peace and great customer service she gave me. So thank you, Yel Gamboa! Keep up the good work with your amazing customer service skills. A abundance of prosperity will continue to be with you. I would like to say thank you Miss supervisor that I spoke with regarding my wonderful experience You're peaceful words were greatly appreciated.
Leah Dunbar
This app will freeze up will change font size will kick you out of your own account. Will not recognize your ID will tell you your password is invalid or expired. When you call customer service, they will blame it all on you. Regardless of the fact that they are site down servicing their online app or updating, whichever will fall on the customer, including those with disabilities with sight a complete nightmare from the entire time I have been a member of Chase Bank! Some customer service, rude and disrespectful to customer belittling them.
Tip for consumers:
Just go into the actual building at chase bank and avoid this horrifying mobile app
Products used:
Ended up installing / un installing application three times. called once using automated account and then spoke four times to different customer service with no results. Ended up fixing the problem on my own after two hours a complete waste of my time and energy with Chase mobile app and Chase Bank.
I've been banking with Chase since last year! I love Chase Bank and the Customer Service is always on point! Please keep up the GREAT WORK AND PROFESSIONALISM! I wouldn't switch from Chase bank for all the money in the world! They really take care of there customers! Kudos to the local staff and customer service representatives!
Very quick to set up. Very simple to use! The interest and reward rates are also much better than your standard high street banks!
Use my referral code for an extra £20 sign up bonus. Drops into your account within minutes and can with draw straight away:
£20 referral code: Y7K2rKAb
I have been a customer with chase for over a year now so I have a premium account with them. That means if you use my referral code pQ3rFT39 when you join we both receive £100 completely free. All you need to do is deposit £20, which you can withdraw straight away and we both get the bonus. 20 people can use the code and 4 have so far, so 16 left. First come first served. I will remove this post once they have all been used.
Never had a problem. There are a lot of branch locations, so it is always easy to find somewhere to withdraw money from the ATM without needing to pay a fee. Good website too, very user friendly.
The bank truly takes care of their clients' needs, cautioning them as necessary. And their bankers are extremely helpful.
I had the pleasure of reopening my account after I was exonerated for a crime I did not commit and was incarcerated for 7 months.
The assistance I received on the phone today was exceptional. I could not help but share my story as I had no other explanation for why my account had no deposits on it and only recurring charges for over 7 months.
I am getting my life back on track and Chase assisted me in doing so. To new beginnings, and banking again with old friends. Happy to be in good standing again with my financial institution of 15 years.
Michael Osterman
Tip for consumers:
Chase customer service provided me with exceptional assistance today.
Products used:
I wound up staying with my bank of many years, Chase.
The Chase app made transaction more easier and convenient when placing orders online and exeptional customer service.
I have no complaints when it comes to Chase Bank and their employees. Really pleased with the atmosphere and the courtesy shown by the employees.
At 54 years old, I've had the privilege of banking add more than one bank. Bank of America, Wells Fargo, I find chase to be number one and it's online banking superior To all.
They sent a text about a $2.95 charge on my account...
Not authorized by me
Card destroyed... account closed
New card / account handled...
Helpfull and easy to use app allows me to do all my banking online...
Very easy to navigate. Does all the banking essentials from computers, tablets, phones. If you have a Chase account take advantage and use the site! It's awesome!
Chase.com is a great site because it is so easy to use. You can review all your transactions, pay bills and link your different accounts. I use the bill payment service and love it.
Banking services ar pretty spread nowadays and it's difficult to avoid them. I tried to deny the presence on high technologies like debit cards and credit cards in my life, however I started to understand that I can't exist without them. I applied here in order to take out a credit card because i needed money for acquiring new bicycle for summer. The customer support managers are pretty responsive and reliable here. They answered all my questions and helped me with the process of taking out credit card. I'm really grateful to them and now I feel very happy.
I liked Chase for CC's but had an issue back in 2020 (Old Review Below). But since then they've fixed most of the issues and I've again enjoyed using their cards that offer Cash Back! I save a TON on Gas, Groceries, Take-out, etc... I was getting a new card every few years and now have 3 Chase Cards. Out of the 12 cards I have, I use the chase ones the most. That 5% adds up :) I pay fully every month via BillPay to avoid interest. They also offer Credit Journey which is an awesome motivator to keep track of how your FICO is doing (Currently 824, WooHoo!), Other cards have their perks too, like Discover also offers Cash Back and Simplicity offers Two additional years warranty on some products whereas most others only double your product warranty (Did you even know that? Check your Card info). But 90% of the time I use one of my 3 Chase Cards. I'm Very happy with Chase now.
OLD BAD REVIEW:
I stopped using my Chase Credit cards for 4 main reasons. (1) You can no longer get statements from them through BillPay. (2) They provided a 12 month 0% transfer offer, but after accepting, they made 1st months payment equal 90% of the transfer amount. Basically, I paid a transfer fee and had to pay the total transferred to avoid interest. (3) No matter how many times I've asked, they will not stop sending me junk email. The emails contain NO opt-out links and going to the site and un-checking all marketing options does not work. (4) Their Fees for transfer are much higher than most any other card. They have gone from a 5 star Card provider to a one star in about 3-4 years. I recommend Discover or AMEX rather than Chase for Credit Cards.
Tip for consumers:
Try to find someone you know that already has a Chase Card BEFORE you apply and get them to send you a referral link. They get $100.00 and you get something too!!! (I got my granddaughters to sign up and I just gave them my $100.00).
Products used:
Chase Ultimate, Chase Freedom and Chase Amazon Card.
Good bank like them for my business account and that they have branches all over. Really like the $3600.00 atm
I live in Turlock Ca and the branch there is super helpful and always great customer service. The online app is easy to operate and contains everything you need.Highly suggested.
Products used:
Checking Account
Chase online; credit cards, mortgages, commercial banking, auto loans, investing & retirement planning, checking and business banking.
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