The staff's attitude is unprofessional and apathetic.
This company's public image is in stark contrast to the reality, where they appear to manipulate reviews even deleting negative feedback.
Their fake transparency and poor integrity raises concerns about entrusting them with financial transactions. Exercise caution when engaging with them.
I tried to exchange ETHW for ETH, no money received!
I tried to exchange ETHW for ETH. This requires 1500 confirmations. After 5000 confirmations it still was not ready. I asked customer support -> should wait another 12 hours. After 12 hours asked again -> should wait another 16 hours. After 16 hours (2 days later) asked again -> should wait again (probably indefinitely). Nothing arrived till now. They have stolen the money! I will correct this text if I receive my money back!
Hello Fred D.,
Thank you for your feedback. We take such claims seriously. We understand how frustrating it can be when delays occur, especially after waiting for an extended period. Please provide the transaction details (excluding your Exchange ID), and we’ll look into this further to resolve the issue.
Thank you for your patience.
I have been using ChangeNOW for almost 2 years now. I can say it's a reliable, privacy-respecting service with always helpful support people. Offers many exchange pairs with competitive prices.
Thank you Ivan! We are really glad that you've been enjoying our service for 2 years already. We hope that you will keep on coming back for the same smooth experience with ChangeNOW.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We take such claims seriously and want to investigate the situation. Please provide your support ticket number so we can get in touch with you and offer assistance. Alternatively, you can contact us directly at support@changenow.io.