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ChangeNOWReviews 6

1.3

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ChangeNOW Reviews Summary

ChangeNOW has a rating of 1.3 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. ChangeNOW ranks 58th among Virtual Currency Exchange sites.

service
3
value
3
shipping
1
returns
2
quality
3
This company does not typically respond to reviews
New York
3 reviews
0 helpful votes
Follow Diana W.
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Ich habe unzählige Male Auszahlungen beantragt, und jedes Mal finden sie eine Ausrede. Sie kommen zurück und sagen, ich solle die Auszahlung stornieren oder den Betrag reduzieren und eine neue beantragen. So frustrierend, aber sie weigern sich zu zahlen. Ich hatte es satt, und als ich versuchte, mich erneut anzumelden, funktionierte ihre Website nicht. Meine Probleme mit Verlust und Auszahlung wurden gelöst und ich habe mein Geld zurückerstattet. Meine E-Mail-Adresse steht in meinem Profil. Schreiben Sie mir. Ich gebe Ihnen gerne hilfreiche Tipps zu meinen Vorgehensweisen.

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
Follow Marilyn S.
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The staff's attitude is unprofessional and apathetic.

This company's public image is in stark contrast to the reality, where they appear to manipulate reviews even deleting negative feedback.

Their fake transparency and poor integrity raises concerns about entrusting them with financial transactions. Exercise caution when engaging with them.

Date of experience: March 18, 2024
Change N. ChangeNOW Rep
6 months ago

We take such claims seriously and want to investigate the situation. Please provide your support ticket number so we can get in touch with you and offer assistance. Alternatively, you can contact us directly at support@changenow.io.

Germany
1 review
0 helpful votes
Follow Fred D.
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I tried to exchange ETHW for ETH, no money received!

I tried to exchange ETHW for ETH. This requires 1500 confirmations. After 5000 confirmations it still was not ready. I asked customer support -> should wait another 12 hours. After 12 hours asked again -> should wait another 16 hours. After 16 hours (2 days later) asked again -> should wait again (probably indefinitely). Nothing arrived till now. They have stolen the money! I will correct this text if I receive my money back!

Date of experience: September 26, 2022
Change N. ChangeNOW Rep
6 months ago

Hello Fred D.,

Thank you for your feedback. We take such claims seriously. We understand how frustrating it can be when delays occur, especially after waiting for an extended period. Please provide the transaction details (excluding your Exchange ID), and we’ll look into this further to resolve the issue.

Thank you for your patience.

Romania
1 review
1 helpful vote
Follow Ivan P.
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I have been using ChangeNOW for almost 2 years now. I can say it's a reliable, privacy-respecting service with always helpful support people. Offers many exchange pairs with competitive prices.

Date of experience: January 19, 2020
Rina K. ChangeNOW Rep
over a year old

Thank you Ivan! We are really glad that you've been enjoying our service for 2 years already. We hope that you will keep on coming back for the same smooth experience with ChangeNOW.