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How would you rate Poloniex?
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New Jersey
2 reviews
0 helpful votes
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WARNING TO STAY AWAY
March 15, 2025

I strongly recommend avoiding this service. Within a single week, they blocked my funds twice. The first time, they requested a source of funds check and KYC verification. After three days, they canceled the exchange and returned my money. A few days later, I tried again—only to have my funds blocked once more without any explanation, just vague references to their own rules. They ignored emails, and customer support claimed it was beyond their control. This time, they held my funds for five days before canceling the exchange and returning the money—minus the commission. They repeatedly freeze users' funds, hold them as long as they want, and return them at their convenience while deducting fees. Avoid them at all costs.

Date of experience: February 10, 2025
Canada
2 reviews
2 helpful votes
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6DLAB DOT COM
February 7, 2025

Very bad company. I wish there was an option for 0 rating. They are very unreliable and do not go to them. They ask you to keep depositing and depositing and leaving you devastated. They stopped responding to you after a while and you'll never get back your investment. The company on my title helped me out in the end.

Date of experience: December 3, 2024
Denmark
1 review
0 helpful votes
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BEWARE OF SCAMMER
November 14, 2024

I was depressed and without hope after losing all of my money to a scam in less than a month. I had no means to get my money back, and the scammers stopped replying. After looking for answers, I found S I M O N C H. C O M They supported me at every stage and helped me navigate the healing process. I was able to get my money back and at last feel relieved because of their efforts.

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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I got to know about poloniex from my colleague,the platforms seems to be real at first not knowing it was all a disguise to rip me off of all my asset,I made lots of complaints regarding why i was locked out of my account and i did not get any responses from them,It dawned on me i was being scammed and i began to explore means to save myseklf,i found tradecrypts and its all been a good ride ever since i started investing with them,secure transactions and guaranteed returns of investment.

Date of experience: December 8, 2024
GB
0 reviews
1 helpful vote
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REPORT! REPORT! REPORT!
October 16, 2024

They are heavy scammers, and will make you invest just to hold onto your funds for as long as they desire and they thought they would get away with it. Ifiled a report to Retricap and they resolved all my claims.

Date of experience: October 16, 2024
Ukraine
1 review
1 helpful vote
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@Poloniex scam
November 4, 2023

My account has been frozen for 20 months. The support service is not responding. The funds have disappeared from the frozen account!@Poloniex scam
Poloniex & justin sun are scammers. Who froze 10,000 accounts of their customers and stole $1,000,000.10,000 complaints on various forums. If you don't want to lose your funds, don't trust them to Poloniex Justin sun scammers

Date of experience: November 4, 2023
Ukraine
5 reviews
5 helpful votes
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I trusted this company that deceived me I thought I had no chance to get back what I lost This company is my biggest finding through the latest couple of months. Re tu rn. P ag e.li nk/o of They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Draw conclusions from my experience. I recommend them

Date of experience: April 16, 2021
Argentina
1 review
3 helpful votes
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SCAM ALERT
January 28, 2023

SCAM ALERT. This is not secure and not safe. After 5 years of trading with them they lock your account as soon as you try to withdraw your funds even a small amount of $500. They will ask for verification so that you need to send them your selfie and ID, and they won't approve it. Such a classic scam scheme. I lost about $******* there. SCAM

Date of experience: January 28, 2023
Greece
1 review
3 helpful votes
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I have no access to my money. Contacted support for months, I was told the issue was being fixed. Now I am told to pay so they can transfer it to another wallet, i paid and that didn't work. Support still will not help. Now my BTC is unavailable and support will not even respond. Don't believe them, all thanks to 乃尺ㄖ卂ᗪㄖ卂Ҝ-匚卂卩丨ㄒ卂ㄥ. 匚ㄖ爪. Who took up my case and helped me recoup fast

Date of experience: July 15, 2023
Nigeria
1 review
0 helpful votes
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Crypto recovery Ltd I genuinely do appreciate you everyone, thank you so much. I had my qualms about your service at first, but you disproved them. You delivered and took out your exact service fee, neither more nor less. I can assure you that they have been tried and trusted at any moment.

Date of experience: September 15, 2023
Albania
1 review
0 helpful votes
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I have been 6 years in poloniex and they have been very loyal and communicative with me. If something may have happened to all of you in the past might be that you have done something shady. If not please contact them again and I am sure they will help now. Poloniex has been restructured and they have changed personnel. Whatever issue you have in the past contact support and I guarantee that they will help you now. If not please reply here. If yes all I am asking from you is to change your reviews from bad to a real review after you have solved your cases. Happy new year 2023 everyone.

+7
Date of experience: January 7, 2023
Washington
1 review
3 helpful votes
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Poloniex is a huge scam, stay away. They will come up with numerous reasons why you cannot withdraw your crypto. After running a scan on my wallet address, I discovered that they took my funds about 6 weeks after I deposited them. If not for gavibrenaid. Com that came to my aid and helped me get my funds back from this fraudulent company, I wonder what I would have done. Anyone in a similar situation should contact gavibrenaid. Com for help.

Date of experience: August 9, 2022
Albania
1 review
1 helpful vote
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I am happy to say that my experience in these 10 months has been great! I love the fact that there are so many ways to earn and be productive and it is easy to use; the informations and rules are clear and last but not least, the support is polite, fast and rigorous.
I highly recommend Poloniex to new traders (and not only)!

Date of experience: January 9, 2023
Canada
1 review
2 helpful votes
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Know Polonies Rules
November 28, 2022

1) Do not take a loan. This is because they LOCK UP your account immediately and you have to pay the loan from outside sources within 11 days
2) You have a 10% charge on all profits. On first withdrawal they lock the account and you have to pay the 10% of profits from outside of poloniex
Example I made $670,000 profit in poloniex before any withdrawal. They demanded $67,000 from funds outside of Poloniex. This was difficult for me.
Alan Bergey Cell: *******933

Date of experience: November 28, 2022
New Mexico
1 review
3 helpful votes
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They'll Scam you!
February 19, 2023

I thought I could trust that and I felt really relaxed after so long trading with them. They eventually blocked my account because I started trying to withdraw, and I lost a lot of money to them. I was happy only after getting my full investment with help tweedsidEReclaim, C 0m. I urge you to leave now if you are still stuck there or seek help immediately.

Date of experience: February 19, 2023
Turkey
1 review
3 helpful votes
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Report to retricap
August 12, 2024

They are so persuasive but after deposits it becomes so hard to withdraw. I had to report to get my coins 😕. They are scamming people.

Date of experience: August 12, 2024
Australia
6 reviews
36 helpful votes
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Positive
December 25, 2019

Poloniex is one of the best in the industry for making deposits and withdrawals. This is because you will only ever pay the blockchain transaction fee. Unlike exchanges that hold back invested funds and keep coming up with reasons to hold onto it. Although, now we can count on fintrack. Org to refund victims of such loss, there are still lots of other cryptocurrency exchanges that make profit when you withdraw your funds, which isn't really fair as they make money from you every time you trade too.

Date of experience: December 23, 2019
Lithuania
1 review
1 helpful vote
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Don't get close
January 9, 2023

I will urge you to avoid this company by any means, I almost lost my life because I was devastated I invested all my life saving and i was unable to make a withdraw when I needed my funds Until I laid a complaint to https://bit.ly/3VrAsg3 and they help me got all my funds back.

Date of experience: January 9, 2023
Ukraine
1 review
2 helpful votes
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Block Poloniex Scammers
Hello. Everyone who can, write a complaint in the playmarket, appstore, on Poloniex, for fraudulent actions, theft of funds. Thank you.

Date of experience: April 30, 2024

Poloniex scammers
October 14, 2023
Previous review

Poloniex has frozen my account, support is not available, funds have disappeared from the frozen account. Poloniex are scammers, don't give them money

Date of experience: October 14, 2023
Louisiana
4 reviews
4 helpful votes
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Walk Away
March 11, 2022

Walk away from them. They have nothing to offer but headaches and heartbreaks. Assetspursuit mended my heart.

Date of experience: March 11, 2022

Overview

Poloniex has a rating of 1.6 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Poloniex ranks 57th among Virtual Currency Exchange sites.

service
10
value
7
shipping
1
returns
5
quality
5