Chairish

Never use this company! Exceptionally poor experience that in my opinion amounted to civil fraud and theft. Purchased two "matching" upholstered Palecek chairs for $600 plus shipping of $400+. The descriptor from seller and Chairish indicated the chairs had some upholstery fading due to age but otherwise in great shape/condition Upon arrival, it was clear to both me and shipper that these chairs were not matching or in great shape. The upholstery was randomly discolored to the point where each panel looked like a different color/hue. I rejected delivery. Attempted to resolve with Chairish after taking several photos of the chairs and sent to them. Both shipper and I attempted to contact Chairish with negative results. Shipper even commented that "he knew something was wrong" once unpacked. Chairish refused to acknowledge the issue relying upon their listing photo which made the chairs appear in great condition and diminished any disparity in upholstery. They kept my chairs, proposed an unacceptable resolution and deducted shipping fees without my approval to ship back and then would not give me my chairs unless I paid another $400+ shipping fee. In short, they stole $800+ from me after issuing an unapproved refund to close out their short inquiry and I don't even have the chairs.

I sold an item on their site thinking they were high end sellers, big mistake. The delivery vender made me waste my day waiting for him, 5 1/2 hours. He kept pushing back the pick up time and would only speak to me after calling and emailing Chairish. They did not respond to me until the following day but only by email to say they will send the same shipper. I have been asking to speak to a manager, after two weeks I received a voicemail. I call about 5 minutes later and was told the person was gone for the day. I don't trust them and told them they should just cancel the sale.

I recently purchased my first item from Chairish. As a vintage seller myself, I normally buy from local businesses but fell in love with something on Chairish and figured I was still supporting a small business through the purchase. The item listed was a lucite chair in "great vintage condition" with "some imperfections" but "unaltered." (First picture) What I received was far from that with a full break in the lucite that was shoddily glued back together and a seat that had food caked in it (second picture).

I thought purchasing through Chairish would give me protection as a buyer, knowing that a refund would cost them nothing in the grand scheme of things. Instead I got a series of more and more insulting emails from their customer service team. I tried calling multiple times but everyone said they were the wrong person to talk to about this.

The last email was extremely condescending, trying to imply that I didn't know what vintage meant, that Chairish specializes in "shabby chic" and I should be aware of condition for an item from the 1970s. I have sold multiple items through Chairish as well as on my own website. I understand "normal vintage wear" vs "poor/altered condition" and the responsibility as a seller to disclose condition. I was fortunately able to get refunded through my credit card company, but am still shocked at the "service" I received from such a large, reputable company. I will never do business with the site again.

If you find an item that you like, then look for the seller elsewhere on the internet. Most sellers have websites, ebay shops, Facebook pages, or Etsy shops. You don't have to buy from the seller's Chairish shop. Chairish "customer support" is amateur, incompetent, and rude. Chairish controls the sale and shipping. The Chairish website promises that shipping is arranged in 1 business day, but it can take a week or more. Delivery can take up to 2 months. If there are problems, you have no idea how they will resolve it or how long it will take. Find the seller elsewhere on the internet. You'll probably save money on shipping. You'll certainly save time and aggravation.

I have sold 35 items on Chairish in the last two years and purchased two. I have had no issues. Yes, shipping takes a while but shipping from and to one-off locations is going to take a while AND not be cheap because there are no scale economies. I have sold antiques and Baker furniture--all of which have arrived undamaged. I am a very honest and transparent seller. I suspect one big improvement the site could make is to allow reviews of their sellers. That way buyers would be aware if someone falls short or is deceptive. What is great about Chairish is that it is open to anyone -- not just dealers like First Dibbs.

Unfortunately I wholeheartedly agree with all of the customer service complaints. A different person answers your email every time, you have to follow up on your own or they just blatantly ignore you. You have to hope and pray you have an honest buyer/seller. They don't stand up for or behind you whether you are buying OR selling. As a seller, you don't need to handover 20% of your sale to them for such incompetence. As a buyer, BEWARE.

We used to have lots of problems getting payment in a timely fashion for items thathad been shipped and received by the buyer. Now, we received payment quickly within 7 days usually for an item. Also we have the ability to enter a payment code which our shippers can get from the buyer at the time of delivery which eliminates the headache of calling Chairish or the buyer to get them to verify that the item was received and they are happy with the transaction. So it is much better. Now I just want to be able to offer calculated shipping and we will be very happy.

Chairish is a total scam. I purchased two "antique" oak bedside tables from Chairish for $2,300 and $500 in shipping. The tables shipped did not ship from the listed location, Spain, rather, they shipped from Florida. The tables arrived damaged and customer service said they would pay for the repairs. Upon inspection, I noticed the tables I received were not the tables purchased. The refinisher who was supposed to fix the tables informed me that they were cheaply made replicas made from 100% pine. I have yet to hear back from customer service. I have shelled out almost $3,000 for tables not even worth $100. I am also an interior designer and shocked by this abhorrent company.

I have been waiting on a table for 6 weeks and no one can tell me where it is or when I might receive it. The seller told me it was picked up around 12/15 and they they tried to pick it up again on Jan 2. He informed them it had been picked up 2 weeks ago. Now chairish will not change pick-up date. I have made around 10 calls to chairish and plycon with no answer or return call except for their slick email that my order is on the move and they will contact me directly. DONT buy anything that will be shipped by plycon! I tried to cancel order and was told by chairish that I would have to pay DOUBLE shipping charges! Stay away.

I made a $5k couch purchase on Chairish and once it was finally delivered and I realized that it was literally covered in stains and the smell AWFUL, not at all as pictured or described. I have attempted reaching chairish customer service by phone and email multiple times daily since receiving (today is day 6) I've left countless voicemails and haven't gotten a single call or email back. This takes three cake for the absolute worst online purchase experience I've ever had in my life. So if you're looking at dropping serious cash, I would highly recommend staying away from this company and going with a company like therealreal or 1stdibs who's customer service is outstanding.

Ordered two Asian garden seats. Chairish pushed to switch shipping company from Fedex to BMC. Being clueless, I agreed only to discover later that BMC does NOT offer tracking. Multiple requests for assistance from either Chairish customer service or the vendor, Todd Hase, btw, have predictably lead to nowhere. Typical run-around tactics: every time a different customer support person, wrong phone numbers, unanswered calls, unanswered emails. Almost a month and a half now since I parted with my hard earned money and nothing yet. STAY AWAY. I predict that after my review someone in their damage control will post a fake super positive review. Don't trust them!