CEVA LogisticsReviews 743

My Vehicle was bought over from Melbourne to Perth, and i had items taken from my van, (cost of the missing items is around $1000 and counting), I was told I would be called, But have never received a call from any member or staff, to think my keys were intrusted to thieves, whether direct or indirect employees of CEVA is disgraceful, service during the transit was never given promises made about people contacting never happened,

Always easy to book online with CEVA. This is the fourth occasion I've used CEVA.
Each time it's been hassle free.

100% I do not recommend this transport company.
Avoid if you value you car. They don't care about the customer or quality service.

I purchased a BRAND NEW car from Cairns and the dealer organised delivery to Brisbane through CEVA.

Transport from Cairns to BNE was super quick and trackable using the online portal. However, thats where the good stuff ends.

Once the car arrived in BNE it took a full week before it was able to be delivered. It only took 2 days to travel from Cairns! Not sure why an extra 10kms was a further 7 day wait. Also, delivery could only be arranged the day before they would drop it off and timeslots were limited.

Once delivery was sorted and the car arrived, I couldn't have been more disappointed. I purchased a new car, which was clean when it left the dealers. What arrived was a muddy mess. See pictures, but basically mud all over the new interior. Footprints and handmarks on the leather.
Even the delivery driver made a crack and said that the dealer should have cleaned it for me.

Im currently in talks with the dealer on this, who is in turn talking to CEVA but apparently a dirty interior isn't covered by their insurance as it's not classed as 'damage'.

CEVA post online about being skilled at transporting luxury vehicles, yet treated my 82K car like a farm truck.

USE CEVA AT YOUR OWN RISK.!

Sound, good pricing, clear management of logistics, confident in delivery

Our car was meant to travel via road from Sydney to Brisbane after being collected on the 30 August 2021 and take 8 to 10 working days. We have just received the car in filthy condition yesterday 22nd September after it transported via ship from Fremantle Western Australia! I believe they lost it.
The tracking app is useless and inaccurate and stated road transport right through to delivery when it actually went on an International Ship
The call centre is a waste of time with language and communication barriers leaving us frustrated and angry with no answers each time.

Would NEVER use them again!

Booked Online - Good experience. Prefer to book online

Easy to navigate website - quick response so far. No dramas

So far so good. Vehicle has not been picked up or delivered yet.

Simple to use site but when I got the conformation email, it had confilcting info regarding covid operations.
Its been cleared up now, but perhaps you should review the standard info in your automated resonse wrt pickup in NSW & Vic.

Pickup is always late than promised, and dont provide drop off schedule in time.

Booking website very easy to navigate. Explanations and checklists on the website very helpful too.

I was told by a friend about your services and decided to go ahead with it

It would be good to receive a followup call just to let me know what happens next. Left a little bit in the cold as to what the next steps are.

Good, except you need to allow characters such as - in the name. As my name is Alexander Grant-Taylor

The online experience is good however there were a couple of matters that I would like to have talked to a Perth staff member about and the call-centre was, like most call-centre experiences, less than adequate.

Nice and easy to book, good prices and having multiple options makes it great as the person I was buying the car from couldn't deliver so I had the car picked up from his house

Very good
Hope delivery as indicated by Ceva which is seven to ten working days from date is drop off. Good website. Pity phone to Ceva all handled off shore call centre.

It's was very easy process for booking, I really like it

Great communication skills for help needed. I HAD MADE A WRONG BOOKING, so I phoned ceva logistics too relay that message too correct my fault. Reception kindly corrected my mistake and finished my booking information.

This is my first time I don't know anything about that I'm not received my car yet

Set quotes, easy to use booking site. Had to get my Ute home due to Covid Border Restrictions ruling we could only fly back home to Brisbane. Booked Transport in advance Door to Door so my car arrives home when we finish 14 days Hotel Quarantine.