Overview
CEVA Logistics has a rating of 3.9 stars from 736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CEVA Logistics most frequently mention great service, friendly staff and easy process. CEVA Logistics ranks 1st among Freight sites.
Instant Feedback
Lady dealing with me today was patronising unhelpful and rude. Spoke to me like i was stupid putting her hands up to
me in an aggressive manner. She did not know how to deescalate a customer issue. Needs customer serv with me to resolve an issue
The whole process was very easy from the online booking to the drop off and pick up. My vehicle arrived at the destination in a very timely manner, right on schedule. The service both at drop off and pick up was friendly and helpful. I highly recommend Ceva and wouldn't hesitate to use them again.
I recently sent a car to Melbourne, the process with CEVA was quick and easy. Within 24 hours of selling my car it was safely in CEVA's yard ready fro transport. The guy working in the yard doing the car inspections was an absolute legend.
Product shipped over two months ago and I still don't have it. CEVA "Track & Trace" says refused and undeliverable address which is total BS! I'm relying on American Express to get my $800 back! Never I repeat never use CEVA Logistics for anything! They should not be allowed to operate in the US!
Hi Kenneth,
We are sorry to hear about your bad experience.
I believe that this review belongs to another CEVA as we are only into transporting vehicles within Australia.
It'd be greatly appreciated if you could reverse/retract your review as it will affect our current rating that we are working hard for.
Hope you get to resolve your concern with the correct department of CEVA. Kindly refer to the confirmation email that you may have received for the best contact number for your transaction.
Thank you and keep safe always.
Kind regards,
Noah
Through a Victorian car yard, CEVA Transport was contracted to move and deliver a car. Keeping track of the vehicle was easy and kept us update with what was going on.
The day of deliver the guy delivering the car called and gave a 30min window for delivery and was spot on time. He was polite and friendly and showed good care for the vehicle. He is a credit to the CEVA company.
Thank you for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. That driver is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind Regards,
Son
From our first phone conversation, the Reception personnel and the Lady who received and reviewed our vehicle at Pinkenba, Qld.to the personnel at Truganina, Vic. We have yet to come in contact with a more friendly, efficient, motivated and professional group of people. Congratulations and Best Regards Patrick ***
You buy a car worth a fortune, and then you trust someone to deliver it to you, but please do not chose CEVA, their service is horrible, I can understand logistics cannot commit on time always, but atleast they can help you track it efficiently, but this company has a horrible service. Staff is pathetic when it comes to service
Still haven't got my New Tesla model 3 as it was sent to wrong address half way across the country. Bad communication, no one knows whats going on. Don't go with this car transport company its been a very stressful time!
The van arrived in Darwin a lot quicker than expected. When we made the booking online we were told the van would arrive in Darwin on the 8th Nov but got the phone call it arrived on the 28th Oct so very excited to get the van but the bonus was it arrived early. Booking online was easy and simple as well (not confusing at all) Thanks
Wanted to move a vehicle Qld to Vic. CEVA online booking was easy, and dropping the vehicle off was so convenient as they were so close to Brisbane Airport. I was able to track the vehicle and received great service when the vehicle was delivered to my office.
Thank you Ian for the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind Regards,
Ruel
Could not be any more annoyed, paid overs for delivery and expected prompt service, Vehicle still sitting in yard even though was planned for movement 2 days ago, If I had known this at time of booking I would have flown over and driven the car back, I am now with out a vehicle and paying for a car with no definite time of delivery, DO NOT USE CEVA EVER!
Car arrived prior to delivery date which was great.
However, the car sat in the depot for 6 days, prior to final delivery. The car was left in an unenclosed area where staff havd access to vehicle to sit in and eat their lunch. McDonalds and Subway papers, wrappers and napkins left in the car and stuffed in bumper bar. Wasn't really impressed.
Otherwise all good.
It would be nice if we were able to send a few items in the car that would really help with the entire move although we understand there is the covid aspect to it, we could have covered the boxes in a plastics film and sanitise the items and send it along
Hi Lakden,
Your feedback like helps us constantly improve our customer experiences by knowing what we are doing right and what can work on. So, I appreciate you sending us this matter.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind Regards,
Son
First time using any freight service and couldn't be happier with the team.
Mabelle was supportive and helpful with my questions and no request was too much when I made mistakes with the pickup address and time.
I booked and paid for this delivery on 8th July and vehicle was delivered to Adelaide Depot on Friday 9th July. The vehicle sat in the yard there until I chased it up on Tuesday. Wednesday it was still sitting in yard in Adelaide. Very poor service.
Hi Kevin,
We apologise you had to experience this.
As I checked on your booking. It's not in transit going to Melbourne and the ETA is today however it's only an estimates and not guaranteed.
You will receive a call from our operations team once the vehicle is ready for delivery to confirm the timeframe.
Kind Regards,
Cz
So far so good. My vehicle is only just starting its experience with CEVA logistics, and I will not be able to give it an overall experience yet, as it has not yet reached its destination.
Only then will I be able to give CEVA an overall experience rating.
Hi Craig M. Thank you for your awesome rate and review. We are so grateful that you have chosen CEVA to transport your vehicle. And it’s great to hear that our customer service team was able to help you out! And we always love to hear when our customers leave satisfied.
Should you need any assistance, please don't hesitate to shoot us an email through ccc@cevalogistics.com or call our Customer Care Centre at 13 CARS(13 2277).
Kind Regards,
Son
Simple to use site but when I got the conformation email, it had confilcting info regarding covid operations.
Its been cleared up now, but perhaps you should review the standard info in your automated resonse wrt pickup in NSW & Vic.
Things have not been going smoothly, haven't received confirmation of pickup and it was meant to be picked up yesterday. Nobody is getting back to me either.
Thanks, very easy to submit everything and good so far
Extremely happy with my experience. Easy to organise, helpful and friendly staff. Pick up guys were fantastic. Very professional business. Thank you for looking after my car.
Good experience tracking on journey would have made it easier to plan the collection from our point of *** collection was pleasant and straight forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dannika for you to say “The service both at drop off and pick up was friendly and helpful” makes our day! Thank you for such a fantastic review and recommending us.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at CCC@cevalogistics.com
Kind Regards,
Sonny