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  • CellPhoneShop.net

Overview

CellPhoneShop.net has a rating of 2.5 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneShop.net most frequently mention customer service, tracking number, and car charger problems. CellPhoneShop.net ranks 194th among Mobile Phones sites.

  • Service
    32
  • Value
    34
  • Shipping
    33
  • Quality
    32
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What reviewers want you to know

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Critical highlights

  • Called customer service and they hid behind "company policy".
How would you rate CellPhoneShop.net?
Top Positive Review

“What happened to these folks”

Dee R.
7/17/17

This has for the last fifteen years the best cell phone add-ons place there is. They were in Shanghai China, the had the best shipping of anyone on the internet, it was overnite for 11.95$ and it always got here. I did thousands of dollars with them and NEVER once had a issue. Did Amazon buy them out? Wow this blows, they had great deals on off Chinese manufactured stuff, but also had OEM and Manufacturer Genuine Parts for great prices, If they are out there, COME BACK, amazons ok, but I like the little guys better, and faster too. Maybe they reopened under new address, if anyone knows post it Thanks,

Top Critical Review

“Ordered i5 phone pouch”

thomas m.
1/8/14

Ordered i5 phone pouch. Took 17 days to arrive. Iphone did not fit into the pouch. Had to send them a photo of the phone not fitting After numerous e-mails back and forth. They will refund me 3.39. However, I need to first send back the pouch by usps. So I would need to spend 2.00 to get 3.39. Worst company I've ever dealt with. Since this ordeal began, I have expended at least 2 hours of my time. I will not put any more good money into a junk site.

Reviews (206)

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customer service (25)
Thumbnail of user debb472
1 review
4 helpful votes
December 3rd, 2014

Nearly everything I ordered from them was amazing and at the most reasonable prices I could imagine. Fun gadgets to try out for very little! My only complaint was with charging cords - they never lasted too long, because the casings were thin and wore out quickly. And they were only a dollar or two anyway! Everything else was always as promised. Thanks!

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Thumbnail of user jamiea14
1 review
18 helpful votes
February 27th, 2015

For those of you who were looking for a replacement, it appears that Cellphoneshop.net moved to Amazon. At least, the inventory and prices seem very close to those of the original store. The new address is www.cell-phone-shop.net

Thumbnail of user thomast25
1 review
2 helpful votes
May 28th, 2014

Suprised to hear all the negatives. I have had nothing but good service and a decent product from my last 3 purchases in 2 moths from CellPhoneShop. The price was right for my cables and adapters and shipping was certainly within the normal time frames of any company out there. Communications went smoothly as did the whole transaction.
I will probably buy from them again.

Thumbnail of user brianh101
1 review
4 helpful votes
January 1st, 2015

I ordered from this site a few times, always got what I expected. One time got a few iPhone charge cords SUPER cheap, a couple failed soon, but for $1.47 what did I expect. Later ones were a bit more expensive but help up well. Sad to see the site closed, I always referred people to it. Decent site for cheap deals.

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Thumbnail of user michaelo33
1 review
3 helpful votes
November 30th, 2014

I ordered for stuff from this site, was on time, good products and refunded me when I made a mistake on orders I made, you guys that bad mouth cellphone.net should get a job cause you suck for all I care, I want to order for more stuff, could someone pls tell me how to get in touch with them?

Tip for consumers:
This is a cool site to order for stuff, if you don't like it, go to China and buy your own $#*!...

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Thumbnail of user stevent36
1 review
5 helpful votes
August 24th, 2014

So... Like a typical cheapskate, I went to the site after finding that Verizon was out of stock on the particular clip holster I needed for my work cell. I saw that the same holster was $1.10 each. Verizon charges $20 for one! I bit... I paid $10.55 for four holsters (shipping included). This was on August 6,2014. I received them on August 23 (17 days later). So. A bit late on shipping... I see a LOT of bad reviews here. I'm glad I didn't order anything electronic.

Overall, my experience was ok. I got more than what I needed at an 83% savings on 300% moreover quantity of the product I was looking for. The slow shipping was well worth the wait.

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Thumbnail of user sandys90
1 review
0 helpful votes
November 23rd, 2016

Brilliant jobs guys keep it up

Thumbnail of user joeyc16
1 review
3 helpful votes
November 13th, 2014

I have not ordered from cellphoneshop.net for a few months only to be redirected to a different site when I tried to open the webpage. I have been an avid customer of cellphoneshop.net for since 2008. They have been forthcoming and have refunded my money in a timely manner whenever I have to return defective items. This without questions asked. In fact, I am still using the items I purchased through cellphoneshop.net for a very reasonable price. I am a proud owner of a Bluetooth device who normally caused over $130 retail for less than $30. I am sure that some people run into similar issues even with local businesses. It is a shame that such company who caters to customers who can afford less for more will now have to do without.

Tip for consumers:
Thus far, I have been very satisfied. What's going on?

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Thumbnail of user grantj4
1 review
2 helpful votes
February 26th, 2013

I have bought a few things from them, batteries, chargers, styluses, etc. Know going in that they are cheap generics. The batteries hold 90% or so as long as the real battery, but not quite. However, for 1/10 of the price, and 90% of the performance, I am OK with it. The delivery took a while, almost 3 weeks to get here, but everything showed up and was as ordered. Not the greatest quality, but a good deal considering how cheap it was.

Thumbnail of user leighu
1 review
0 helpful votes
November 21st, 2013

I ordered a Plantronics bluetooth from their site and when it didn't show in the advertised 10 (working) days, found this forum and feared the worst. I emailed them and they mentioned something about stricter customs screening which I took to be stalling tactics. Anyway, the item arrived a few days later, in perfect condition so no complaints here.

Thumbnail of user adams99
1 review
3 helpful votes
June 25th, 2014

So i customized a galaxy s4 mini case for myself. I was so excited to get it for such a cheap price, i ordered without reading reviews. I got scared after i had already paid my money for the phone case. To my surprise, the case came in on the exact date they said it would. It looks great! My only complaint would be the amount of time it took to get to my house, due to the factory in Hong Kong. I live on the U. S east coast and it came in in the minimum of 7 days. I recommend customizing a case from this site!

Thumbnail of user sueh21
1 review
1 helpful vote
January 7th, 2014

I've ordered three or four times and never had a problem with the items or with shipping time. People need to realize you get what you pay for. Buying an OEM cell phone battery for 2.99 instead of $49.99, of course it may not hold the charge as long, but to me it is worth the low price. I can buy the OEM battery 10 times and still last longer and cost less than one original battery at the phone store. Of course, if people receive items that don't work or don't have the full amp power needed, that's a problem. I've dealt with other Hong Kong companies that have taken my word for a problem and sent me a replacement without having to return ship the old. Too bad cellphoneshop doesn't seem to do that. But my experiences have all been good with them so far.

Thumbnail of user tracye1
67 reviews
175 helpful votes
January 12th, 2013

Um wow, read some of the other reviews and was very surprised.

Have ordered 4-5 times from here and never had any problems (also never needed customer service for anything). I have purchased cell phone belt clips & cell phone covers without problems. Amazing prices but I guess that also has to do with the fact I knew exactly what I needed for what make/model of phone(s).

Thumbnail of user jadan1
1 review
1 helpful vote
November 24th, 2014

I have ordered from this company quite a few times, always getting what I ordered and in a timely matter. The last order I placed with them was in Oct. There was a problem getting my stuff. I sent an email and the order arrived a week or so later. The package had gone threw Customs more than any other packages before and the company is no longer taking orders. I just received the same items today and these had been thoroughly inspected by Homeland Security. Not sure what CellPhoneShop go caught up in doing, but I won't be ordering from them anymore, (If they ever get back in business)

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Thumbnail of user sjn
1 review
5 helpful votes
December 9th, 2014

cellphoneshop.net is definitely not a fraudulant business. It isn't right that people just state that as matter of fact when it is merely their assumption most likely based on on misunderstanding. I don't know the people with this business, but if you are claiming they are fraudulent you could at least post your factual source links so others can check it out.

They (cellphoneshop) have always carried a variety of accessories and gadgets. Mostly nothing seemed high end, but their cost was low and the items always worked and functioned as how they were advertised to do.

I've ordered from their website here and there for more than 5 years without ever having any order disputes. Routinely, cellphoneshop has emailed me as a customer with discount coupons of either 15% or 20% off an order, depending on the amount spent. I believe the website, if you were not on their mailing list, always has/had an offer for reduced or free shipping.

My last email from cellphoneshop was in October of this year, 2014. I recently noticed that I had not received any emails for discounts since then. I have always kept their most recent email until a new one arrives, thus I was able to use that email to click onto the website.

The website is no longer there for orders. The only connection I get is this, the message they have posted:

"We do not accept any new orders.

All orders placed before will be processed as normal. The delivery time is about 7-10 working days.

For order status, email to *******@cellphoneshop.com

For customer support, email to *******@cellphoneshop.com

All emails will be answered within 1-2 working days."

= = = = =

I do not know if they have gone out of business, or what has occurred, but I had been wondering how much longer they might last as a business, after all these years, considering the cheap prices Amazon offers for the same type of gadgets with faster shipping, etc. Although Amazon does have merchants in Asia and that still involves shipping that goes through customs. And I did previously see cellphoneshop offering sales through Amazon, too!

I am assuming cellphoneshop has discontinued their business, but that is only my assumption. I do not know what has occurred nor did I ever receive a going out of business email.

cellphoneshop.net had reasonable shipping. It was always affordable and I believe they had better deals directly from website. I think the bigger issue with cellphoneshop.net is (was?) that they are located in Hong Kong, so even if orders are (were) processed within 7-10 business days, weekends and holidays are always excluded. And it sure sounds as if lots of people didn't take into account what business, or working days are, as well as mail going through customs, thus became furious with shipping issues.

Orders shipping outside of Hong Kong still need to go through customs. Customs can do whatever the heck they want, and cellphoneshop probably had no control over that. So an order might get through customs very quickly, or maybe it would take longer and cause further delay.

I wasn't a routine customer but I was a long time customer. I'm sad to see them go. I know they had a facebook page that was decent and helpful. I don't agree they were a terrible business. But they did sell inexpensive and discounted type items.

I do feel, personally, that we are spoiled with so much at our fingertips, so to say. Sometimes we need to sit back and chill and not get so angry when an order from Hong Kong takes 3+ weeks to get to us. It wasn't the end of the world. Waiting is hard but patience is harder! And my, don't we always think it's longer than it really is!

Sorry to see you go, cellphoneshop.net. Best wishes.

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Thumbnail of user stevenk82
1 review
0 helpful votes
February 9th, 2017

I just got a free Straight Talk card code from http://straighttalk.reloadcodes.com,,,,,,,,,, free I got one free just complete everything and get free service card reload

Thumbnail of user seanm52
1 review
0 helpful votes
October 1st, 2013

I've been ordering from them for years and have never had one problem with them.

Thumbnail of user jefff19
1 review
1 helpful vote
April 16th, 2013

I have ordered about a half dozen times and what you get are really cheap things that are worth several time their cost- I have bought iphone cases for a couple of bucks- 15 at amazon. I also bought several ipad and kindle cases that were perfect. I bought three or frou charging cables for iphones that worked perfectly a 20% of Apple's cost.

Thumbnail of user kenj6
1 review
2 helpful votes
April 11th, 2012

I have ordered several times from Cellphoneshop and have not encountered any problems. Their prices are very reasonable and delivery was prompt. I have not sent anything back, so I can not comment on that end of the operation, however I will take note of the previous reviews...

Thumbnail of user trudyf1
2 reviews
2 helpful votes
December 29th, 2011

I've ordered several times from this site. I am always satisfied with the purchases and delivery time is within a week. Low prices.

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