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NEVER join CellC! Their service and communication is absolutely pathetic! I received no income through my business in Dec, so my debit order bounced 1/1 and I immediately made an arrangement with them to make double payment end of Jan (ref # and all). Yet, they have, after various emails and calls in this regard, just deducted the amount for a 4th time this month, costing me R150 per debit order bouncing
NEVER join CellC! Their service and communication is absolutely pathetic!
I received no income through my business in Dec, so my debit order bounced 1/1 and I immediately made an arrangement with them to make double payment end of Jan (ref # and all). Yet, they have, after various emails and calls in this regard, just deducted the amount for a 4th time this month, costing me R150 per debit order bouncing
THERE is NO customer service NO network whatsoever and on top of that they hang up on you whenever you raise an issue with them. No wonder they're going down, its because of the few rotten apples. They even have fraudsters within the company who steal your number and airtime. Here's an interesting article about them https://mg.co.za/business/2021-09-05-cell-c-defrauded-of-r357m-over-eight-years/
Tip for consumers:
Dont even think of signing up with CELL C
Products used:
None
Since end of July 2022 I tired to move one of my contracts to my wife's name(for business reasons), this was done at last on 09 August 2022 after I complained on Hello Peter.
Thabisile Ngcobo(Social Media Department) informed me that all is sorted.
Today my debit order went off still for both contracts, but I only have one contract under my name.
But my wife was not Debited for her amount.
Yet again the issue was not sorted out.
Called Cell C customer care and they just said they can not help me.
So I will reverse the payment and not pay my account until Cell C have fixed this issue.
Why do you even have a customer care department?
I will Not pay for poor service Again.
Such poor service yet again.
Cell C you are loosing Customers with this type of poor service.
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