CeacoReviews 71

I put together a puzzle, and we're missing a piece! I've tried contacting them in different ways to see if something can be done, its been 3 months and I have gotten 0 response

I purchased a Christmas puzzle from this company and it came with a missing piece. I emailed them about it and said they would send a new puzzle in a few weeks. The new puzzle arrived and it is nothing like the one I purchased, it was an awful Disney puzzle. I told them I did not want this puzzle I even offered to send it back for a new one. They said no and ended it there. Terrible company they do not care about their customers.

Got the puzzle put together and missing one piece. Have emailed the company with the box code and a picture of the puzzle with the missing piece. No response in over 2 weeks. Will never purchase a puzzle from this company again.

I have put 2 of these puzzles together now. First one missing one piece. Notified ceaco with no response from them. So I put together another puzzle that was 750 pieces this one had 2 missing pieces! Very poor quality. Very disappointing

This puzzle was flimsy and I had two extra pieces and two missing pieces. I double checked all and they don't fit anywhere.

One of the attractions of puzzles is the feel from placement of a piece and the way they fit together. Not true with Ceaco, unfortunately. They are so lightweight and poorly cut, there is no "snap" to placement, no substantial feel. In fact they are so lightweight and fit so poorly that you can't transfer a group put together to another spot - you can only slide or they instantly fall apart if you try to pick up even two fitted pieces, no less a chunk of them. Just not "puzzle" worthy even if the pics are good, which I do like.

Bought the 3 puzzle box and 2 out of the 3 are missing pieces, don't even want to try the 3rd one now. This is HORRIBLE!

Used to only buy Ceaco puzzles, but will look to other brands now. Puzzle size is much smaller but price is still the same. When I opened the box, lots of pieces still attached.

I fell in love with this puzzle picture. It was 500 pieces, figuring it was OK. I put the frame together but was having trouble with the top of frame. The top row did not want to fit smooth like the rest of the puzzle. I have never seen this problem before. I am very sad about it because I loved the colors and the wolf. I will be leary to buy more of this brand. What good is a unfinished puzzle?I want to glue it and hang it on the wall, I am thinking it will look funky, and dumb because of pieces not connecting. Ty -Tina 12/24/2023

Bought The Thomas Kinkade - Disney - 100th Collage - 2000 Piece Jigsaw Puzzle. One piece is missing and another piece is duplicated. Contact their customer service but no reply at all. Will never buy any product from them again.

They say they stand behind their puzzles and replace them if missing pieces...false they do not...only 1 puzzle a year per customer...

My daughter's puzzle was missing 1 side piece of the puzzle, contacted customer support and less than a week later had a new complete puzzle at our door! Very fast and polite customer service and great product!

Me and my 18 friends decided one night to buy the 1000 piece Sauvage X Salvaje Tiger Puzzle as an experience for youthful thinking and to pass down as tradition. Just like all the other reviews we've had plenty of problems. As of right now we're missing at-least two pieces and customer support decides to not even answer their emails. Talk about a poverty organization that doesn't even treat their own product with respect. My colleagues and I have also noticed the pieces we have put together don't necessarily match the shade of coloring on the picture. In much need for a refund and a whole lot is adding up behind that 1.7 star rating and 38th overall rating as a puzzle company. I'm disgusted.

Bought the 8 puzzel box of National Parks. 4th puzzel missing 1 piece, 5th puzzel missing 2,6th puzzel missing 5 plus one duplicate from another puzzel! Probably won't do the other 2. I should have read the reviews first.

Received the Thomas Kincade holiday 4 puzzle box for a gift. So far 3 out of 4 puzzles are missing pieces and one has 2 defective pieces that don't fit. Very disappointed and won't buy after reading other reviews with the same concerns. It doesn't appear to me that this company is doing anything to improve their product.

We bought a box of four puzzles three out of the 4 so far are missing pieces. We decided to not even try to build the 4th one. We also just bought two more boxes. Which we will be returning to the store! Very disappointing ruined my daughter and I bonding time.

Everything excellent! Can't beat the price. Huge selection. Beautiful puzzles. Excellent service! Very happy customer.