Ceaco

Bought The Thomas Kinkade - Disney - 100th Collage - 2000 Piece Jigsaw Puzzle. One piece is missing and another piece is duplicated. Contact their customer service but no reply at all. Will never buy any product from them again.

One of the attractions of puzzles is the feel from placement of a piece and the way they fit together. Not true with Ceaco, unfortunately. They are so lightweight and poorly cut, there is no "snap" to placement, no substantial feel. In fact they are so lightweight and fit so poorly that you can't transfer a group put together to another spot - you can only slide or they instantly fall apart if you try to pick up even two fitted pieces, no less a chunk of them. Just not "puzzle" worthy even if the pics are good, which I do like.

I'm not sure what these earlier people experienced, but this company has upped its quality! We've ordered 5 from Puzzle Warehouse. High-quality pieces, gorgeous art, and space-saving, cute little boxes! So pretty, so high-quality, we can't even bear to give them away to friends. We're hoarding these beauties! Here's a photo of our latest--we're collecting this entire series!

I have put 2 of these puzzles together now. First one missing one piece. Notified ceaco with no response from them. So I put together another puzzle that was 750 pieces this one had 2 missing pieces! Very poor quality. Very disappointing

Nothing is more upsetting and frustrating than spending hours on a puzzle just to find out that 4 pieces are the wrong pieces. Won't be buying Ceaco again!

Everything excellent! Can't beat the price. Huge selection. Beautiful puzzles. Excellent service! Very happy customer.

Bought the 3 puzzle box and 2 out of the 3 are missing pieces, don't even want to try the 3rd one now. This is HORRIBLE!

Worked on this puzzle for one and half weeks got it together and two pieces were missing it had the two pieces but they do not go to this puzzle

I fell in love with this puzzle picture. It was 500 pieces, figuring it was OK. I put the frame together but was having trouble with the top of frame. The top row did not want to fit smooth like the rest of the puzzle. I have never seen this problem before. I am very sad about it because I loved the colors and the wolf. I will be leary to buy more of this brand. What good is a unfinished puzzle?I want to glue it and hang it on the wall, I am thinking it will look funky, and dumb because of pieces not connecting. Ty -Tina 12/24/2023

This puzzle was flimsy and I had two extra pieces and two missing pieces. I double checked all and they don't fit anywhere.

My daughter's puzzle was missing 1 side piece of the puzzle, contacted customer support and less than a week later had a new complete puzzle at our door! Very fast and polite customer service and great product!

We bought a box of four puzzles three out of the 4 so far are missing pieces. We decided to not even try to build the 4th one. We also just bought two more boxes. Which we will be returning to the store! Very disappointing ruined my daughter and I bonding time.

It is so hard to find puzzles these days in toy stores. It seems like everyone only sells videogames nowadays. Looking for a family puzzle because we do a lot of them together as a family, so we looked for some online. This website has some great puzzles of 1000 pieces and more. We got some of our old favorite movies like the Wizard of Oz.

Me and my 18 friends decided one night to buy the 1000 piece Sauvage X Salvaje Tiger Puzzle as an experience for youthful thinking and to pass down as tradition. Just like all the other reviews we've had plenty of problems. As of right now we're missing at-least two pieces and customer support decides to not even answer their emails. Talk about a poverty organization that doesn't even treat their own product with respect. My colleagues and I have also noticed the pieces we have put together don't necessarily match the shade of coloring on the picture. In much need for a refund and a whole lot is adding up behind that 1.7 star rating and 38th overall rating as a puzzle company. I'm disgusted.

Received the Thomas Kincade holiday 4 puzzle box for a gift. So far 3 out of 4 puzzles are missing pieces and one has 2 defective pieces that don't fit. Very disappointed and won't buy after reading other reviews with the same concerns. It doesn't appear to me that this company is doing anything to improve their product.

I have purchased several of these puzzles and so far at least 4 of my puzzles have missing pieces. There is no quality control happening as I should not have this many. The pictures are beautiful and wanted to hang them but can not. Please do a better job. I need to find another company to get my puzzles from.

They say they stand behind their puzzles and replace them if missing pieces...false they do not...only 1 puzzle a year per customer...

Used to only buy Ceaco puzzles, but will look to other brands now. Puzzle size is much smaller but price is still the same. When I opened the box, lots of pieces still attached.

Bought the 8 puzzel box of National Parks. 4th puzzel missing 1 piece, 5th puzzel missing 2,6th puzzel missing 5 plus one duplicate from another puzzel! Probably won't do the other 2. I should have read the reviews first.

Second CEACO puzzle missing pieces. First time interior piece missing. This time border pieces missing. Where is this company's quality control?

I have done 3 Thomas Kincaids. Interesting that all three are missing one or 2 pieces. No quality control. Do not waste your time...

Our nightmare before Christmas puzzle was missing 44 pieces! Very disappointing to be unable to complete this puzzle!

Just finished a 1000 piece puzzle "Life is Just a Chair of Bowlies". So frustrating to be missing 18 pieces! I usually pass puzzles on to friends when Im done but will be tossing this one in the trash and avoiding Ceaco in future purchases.