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Cbdhealing.myshopify
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Cbdhealing.myshopify

Canada
0 reviews
7 helpful votes
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Long time customer :(
December 10, 2019

I thought my order was being put together about 4 times now still waiting 2 weeks later and not a thing is it just me or what? I ordered from another site yesterday it's already here. I'm confused and getting tired of chasing people to see what's happening at this point it's a $411 loss I guess thanks! Never had any issues all year until lately I hope I get my order someday... or even my money back would be great!

Date of experience: December 10, 2019
Canada
0 reviews
3 helpful votes
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I'm a Long time customer who spends thousands here but after my electronic information is submitted by the shipper nothing happens in the tracking. If you fix this soon I'll give you more than 1 star. I've only had problems with this company and no others.

Date of experience: January 2, 2020
Canada
0 reviews
0 helpful votes
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DO NOT ORDER FROM HERE!
February 21, 2020

I've ordered from here several times. Never had an issue in the past. But with my last order, I've been very disappointed as it took no time for them to except my payment and I still have not received a tracking number or any kind of notification that my order has been sent for almost a week now. Starting to think with other reviews I've seen posted that I have been ripped off. Don't order from here

Date of experience: February 21, 2020
Canada
0 reviews
7 helpful votes
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Shipping and communication
January 8, 2020

Ordered on December 30 2019 and paid same date, e-transfer was accepted right away and order confirmed as an express post. Now January 8th 2020 and nothing, tracking number given does not track just shows shipping label printed. I have ordered from here in the past and shipping has always been slow but prices were good but not anymore, prices are to high compared to other sites and shipping is worse. Will not order from here again.

Date of experience: January 8, 2020
Canada
0 reviews
1 helpful vote
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Amazing customer service and product.
December 17, 2019

This is my second time ordering. First time came no issue. Second time, received order but it was wrong. Sent an email, they are responded right away and said they would send out the right product and I can keep the wrong one. So happy :)

Date of experience: December 17, 2019
Canada
0 reviews
3 helpful votes
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Incorrect Order
December 7, 2019

My order came in incorrect and I emailed several times in an attempt to rectify the order or get a refund. Initially they responded to my emails, but have since stopped. Very disappointing as I am a long time customer and in the past received great service.

Date of experience: December 7, 2019
Canada
0 reviews
1 helpful vote
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Great shatter
January 9, 2020

I always experience the best from shatter doctor. I have never ever had an issue with an order. Packages arrive on time always. Shatter and distillate are great and always consistent. They have great customer service. And I will always go through them for my order.

Date of experience: January 9, 2020
Canada
0 reviews
1 helpful vote
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Suprising easy
February 28, 2018

Fast. Exactly what they say. First timer. Great selection of options. Site is well laid out emails come to you with step by step updates even up to the postal officer dropping it off quality of product was top shelf.

Date of experience: February 28, 2018
Canada
0 reviews
1 helpful vote
Follow Duran Y.
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You have a long time valued customer that will be repeatedly returning for more product to come as this is saving me so much time and hassle with local distributors and putting a little cash back in my pocket

Date of experience: November 7, 2017
Canada
0 reviews
0 helpful votes
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First order, inventory was off
April 19, 2018

Didn't get what I ordered the first time but replacements were alright and we got a few treats as an apology. Way better than I can day for some companies! Love they take an e transfer other places we had a lot more procedure to get credits on an account overall great job

Date of experience: April 19, 2018
Canada
0 reviews
1 helpful vote
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Quick and easy service and nice products.
January 12, 2018

Ordered and 3 days later I got my order. Product was good as expected or even exceeded my expectations. Only thing I don't like is that a lot of items are sold out, but sales are awesome though keep up the good work!

Date of experience: January 12, 2018
Canada
0 reviews
1 helpful vote
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Excellent Service
July 29, 2018

Mix up at the post office made us think product was not shipped but it was. Received today and already in love! Excellent quality and customer service was extremely top notch. She was not even home and was still replying to me. Thank you a million times over will surely be ordering again asap.

Date of experience: July 29, 2018
Canada
0 reviews
0 helpful votes
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Great product, excellent and cooperative customer service makes this an easy to return to company. When other places could charge you double, they sell you double and all of their products have been beyond expectations and considering local competition it's no question, I'm coming back.

Date of experience: June 1, 2019
Canada
0 reviews
3 helpful votes
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Very frustrated
September 25, 2019

I am some what upset with the customer service right now. I was fully understandable with the incident that occurred regarding my package they kept in contact but since the initial contact no one will email me back regarding where my new package is or when it is being shipped or anything. I have tried multiple attempts and my boyfriend and I have never had trouble like this but right now I feel like going somewhere else as it's past a week n a bit since I ordered n still nothing! I paid a lot of money over 300 with no explanation.

Date of experience: September 25, 2019
Canada
1 review
0 helpful votes
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First-time order
June 19, 2019

I was happy with the easy ordering, but I paid for delivery for 1-3 business days to be delivered to a family's address, and the product is still not at its defined destination in that time allotment, which makes me weary. I don't know that I'd order again, now knowing it won't get there in the promised time.

Date of experience: June 19, 2019
Canada
0 reviews
0 helpful votes
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SUPER fast shipping. Best service I've received online for ANY product. Purchased Wednesday night close to midnight. Told it would ship Friday because Canada Post doesn't come my way on Friday (fair enough - nice to see they have product quality in mind).

Anyway, product was shipped first thing Thursday morning, and arrived on the other side of the province in Friday afternoon. Product well packaged for protection, and exactly as advertised.

Will be a repeat customer for sure!

Date of experience: April 26, 2019
Canada
0 reviews
0 helpful votes
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Great service, quick and easy checkout!
November 16, 2018

Product and service was great. Ordered some stoneman concentrate of assorted mix, easy navigation and checkout throughout the site and ordering process as well as payment setup. Look forward to future business.

Date of experience: November 16, 2018
Canada
0 reviews
3 helpful votes
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Email response and totals
December 24, 2017

There isn't any answer to the emails you send at all. The product is amazing I've been using them for 2 years now no issues except the totals for the super packs and the 110$ ounce are always a guessing game.

Date of experience: December 24, 2017
Brittany H. Cbdhealing.myshopify Rep
over a year old

Hey Josh, I just sent you a private PM but you were not blocked. Facebook put our page in Facebook Jail so no one can see it and no one can reach out to us on messenger. We are so sorry for the inconvenience but trying to find a way around it:(

If anyone has any questions, email us at shatterdoctor@gmail.com

Canada
0 reviews
2 helpful votes
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1st order
May 12, 2019

Good experience, They could do a better job of explaining the shipping as I never received a tracking # on email notification it had shipped. Stated on site 1-3 days but was actually 4. No big deal. Was expecting the delivery by courier but was actually the regular post delivery... which is a good thing. Issue with quantity/substitution on one product but was replaced with equal or better product. Like that payment thru E-transfer

Date of experience: May 12, 2019
Canada
0 reviews
0 helpful votes
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Bad experience made good by SD
December 4, 2018

Waited months for a pen I ordered and it fell through the cracks. Last week I contacted SD and they corrected the mistake and gave me free goods that was really above and beyond.
Thank you for making things more than right...
Rob

Date of experience: December 4, 2018

Overview

Cbdhealing.myshopify has a rating of 3.7 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbdhealing.myshopify most frequently mention customer service, good quality and business days. Cbdhealing.myshopify ranks 257th among Alternative Medicine sites.

service
3
value
3
shipping
3
quality
3