Cask Cartel

Ave ordered from Cask Cartel several times. Every order takes over a month. Will never issue refunds. I kept thinking fluke orders. Nope every order has problems. Do not use! They list hard to find items that they don't have. Always say send shipping information but never actually ship items.

My bottle was actually damaged before it was packaged. Cask Cartel would do nothing because "route" denied the claim. I paid and ordered from cask cartel, proved the damages with photos. Spoke to half a dozen of people and no one wanted to take responsibility. Michelle (assistant manager) actually said to me that if route (whoever that is) doesn't pay that you are SOL. Her exact words... really? You will be "$#*! out of luck" if you have a problem. They will not stand behind what you order! Below is pictures of what I ordered, what I paid and then... what I actually got. Bottle damaged, seal broken and liquid only 3/4 of the bottle. Would you drink this?

Ordered weeks ago, never got an update. Called twice and both times, delayed shipping on my item, and they'll get back to me asap. This was meant to be a gift, and is now weeks late. NEVER AGAIN! I'll be sure to post these reviews everywhere I can.

Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!

In a world where anything can be shipped within two days, this shipment was heavily delayed. I'm sure 5 years ago, it would have been complexity acceptable, however now the resources are there to pack, ship and deliver within 2-5 days

Package arrived safely with signature required. It took 12 days to arrive - which seemed really long for processing (not UPS's fault) and was quite a bit a higher than many other suppliers. I should have done my research before hand.

I was thrilled to be able obtain products that were otherwise unavailable to me by any other means locally. While not always the least expensive solution, if you really want it, it appears they can get it. Thanks so much.

Michelle is one of the best customer service rep I have come across in years! Not only did she assist in finding me what I was looking for, she was super courteous and extremely quick with her response times.

Cask Cartel - give this woman a raise!

Buyer beware. They have a no-refund policy and will not ship your order on time. Many excuses, a waste of time to trade emails with them. There are much better sites out there, click past this one for sure and save the headache.

Ordered an advent, tracking number was never sent. In 4 weeks was watching a courier trying to deliver it 3 times from my door cam, I was on vacation so couldn't sign upon receiving it which is a must for alcohol. Support is helpless, they said that it hasn't yet entered the US when it basically was at my door. Did not even apologise for inconveniences. Who cares how good the product is if you got no chance to receive it?..

Over the last 7-8 years really good Bourbon has been becoming increasingly harder and harder to get. You walk into a local liquor store and they laugh at you if you mention Buffalo Trace or some of the others. So what to do? Deal with on-line companies and pay outrageous prices for something that would retail for about half the price at other places. The alternative is to "know someone" within liquor store/distribution circles. Most of the good stuff doesn't even make it to the shelves before it's gone.

I ordered 3 bottles of Bourbon from Cask Cartel, was charged for them and only received one. I raised issue with Cask Cartel customer service and provided information as well as pictures of incorrect order. I followed up email with call and actually spoke to customer service who said they were working on the issue. Cask Cartel replies on 3rd party to fulfill orders and don't have inventory of all or part of what is displayed on website. I requested update from them since we had 4 weeks to correct before Christmas. Of course credit card was fully charged. I am still waiting for an update from customer service. As of 12/26/2021

I ordered a one-off unique product that needed to be shipped by another vendor. It was an expensive item—nearly $500–but I had no visibility into who was shipping it when, not even if any vendor had even received the order and was working on filling it. I got a quick response from Cask Cartel customer service explaining the process but still no information on the status of my order. A simple 'vendor X has received your order and will be sending your item in X days' would have sufficed. Once the item was shipped I was able to track it no problem via a UPS tracking number.

When you're purchasing expensive items, you don't want to be in the dark for a week.

Very slow processing/shipping experience. Once the bottle was shipped, I received it in a reasonable amount of time. I did reach out to customer service, and they replied promptly each time. A gift of airplane bottles had been promised and was not included. Customer service provided me a credit for that. My biggest complaint is how long it took for the bottle to actually get shipped. If there is a bottle you can't find somewhere else you might be able to find it here, just don't plan on it arriving fast.