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I ordered a one-off unique product that needed to be shipped by another vendor. It was an expensive item—nearly $500–but I had no visibility into who was shipping it when, not even if any vendor had even received the order and was working on filling it. I got a quick response from Cask Cartel customer service explaining the process but still no information on the status of my order. A simple 'vendor X has received your order and will be sending your item in X days' would have sufficed. Once the item was shipped I was able to track it no problem via a UPS tracking number.
When you're purchasing expensive items, you don't want to be in the dark for a week.
Quick response but did not address the underlying issue.
Unique/vintage items for sale
Unique vintage item for birthday gift
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Pretty good products, but for the expense you'd assume great service and deliveries. However,...
Not happy with the fact that I ordered 5 bittles on Jan 31st. Even rec'd info from Route telling...
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during the ordering process, and we appreciate your feedback. We understand the importance of transparency, especially when it comes to expensive and unique products. We apologize for any lack of communication regarding the status of your order. Your feedback has been noted, and we will be reviewing our processes to ensure that customers receive timely updates on their orders. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.