website thubmnail of Cashapp
How would you rate Cashapp?
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Georgia
1 review
2 helpful votes
Follow Mateo D.
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I had someone commit fraud on my cash app account, and they stole $1,000 out of my bank account. Then cash app's customer service representative told me that fraud happens often, and there is nothing they could do about it. The rep went on to tell me it's so normal that they have made it ok to do. I will never use them again. I highly recommend to stay away from them if you can't afford to have money stolen from you.

Date of experience: November 16, 2022
Massachusetts
1 review
2 helpful votes
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Stealing Purpose & Scammers
May 23, 2022

Lot of ppl has been talking how cash app allows scammers to steal from them. A month ago I got a Notification from cash app saying that $89 was taking off my account from SS card. Which of course I have my SS card and where in this word you gonna pay $89 for a SS card. I reported the case they told me to wait until the the transaction is Completed, which I did! Then they ask me to dispute the transaction and I did. Show them proof of the transaction, now they don't want to give me money. Isn't the first this has happened to me or other ppl have been complaining about cash app stealing by allowing scammers to steal from them and ppl. Y'all be careful out here, cuz ppl don't know how ppl work for their money for someone to just be stealing from them.

Date of experience: May 23, 2022
Georgia
2 reviews
0 helpful votes
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EAZIRECOVERY
May 9, 2020

Hello everyone! My name is Paul, A few months ago, I invested a large some of money into binary options and I was scammed big time. It took the intervention of eazirecovery atprotonmail to help get them back.

Date of experience: May 9, 2020
Pennsylvania
4 reviews
1 helpful vote
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I like it
October 28, 2020

I like the ease of the app and accessing what you need and I absolutely LOVE the boosts & that you can change them as needed, as well as personalizing my card and anonymity that you can use. The only problem I have is that certain companies dont recognize it, (you can link it to your paypal and chime but not vice versa.) Also the fact that unless you have a linked bank account, you have to have the card to use it or know someone who does. You also cannot load the card.

Date of experience: October 27, 2020
Arkansas
2 reviews
0 helpful votes
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Awesome online banking platform
December 16, 2021

Easy and convient to use app. Sends a card and let's you connect with many other users. Great for people who can send cash via card vs cash handlers..

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Date of experience: December 15, 2021
Pennsylvania
1 review
1 helpful vote
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I don't like the fact they don't have buyer protection for their users. I only use it send money to trusted family and friends. Never buy anything with cash app. I'll stick to PayPal for that option.

Date of experience: June 18, 2023
California
2 reviews
1 helpful vote
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Customer of Cash App for about 2 years. I thought it was great until I actually needed help! I got a charge on my account from XBox, it wasn't mine so I tried contacting Cash App and there's a whole bunch of nonsense to go through! You can't just pick up the phone and call a live person. I reported the card and was told to contact Microsoft. That's a whole other deal. The charges were hitting my account daily and the customer service at both companies was non existent so I just kept no money in there and thought it was good until Cash App overdraws my account knowing this charge from X Box was fraud. This went on for about a month. I had some stock so I had to cash them out at a lose to try and close the account. The Chat is frustrating! I don't wish that torture on anyone. It feels like your talking to a robot! Siri is more helpful than any of the reps/robots I've had to chat with. I could go on and on but just take my word for it! The real bank is safer, and there's even a phone number to call and actually get customer service! After all the back and forth I got refunded only till the fraudsters charged it again the next day!

Date of experience: April 25, 2022
Texas
2 reviews
0 helpful votes
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Brilliant
January 28, 2022

Great way to buy sti is and crypto currency without the headache or owing out to much also great way to send funds fast

Date of experience: January 28, 2022
Pennsylvania
1 review
3 helpful votes
Follow Angelita O.
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They keep repeating the same thing. Trust the person you send money too.i told them so many times.my friend account was hacked.after I sent the money.i found out it was a scammer.cashapp give my money back

Date of experience: July 12, 2023
South Carolina
2 reviews
21 helpful votes
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No response to fraudulent usage, use at your own risk! Try it yourself, you can receive and send a "cash card" to any address that isn't a po box. My bank account was hit Friday 6/3, no response to multiple attempts as of yet, 6/7. Ended up shutting it all down rather than risk waiting for a response. Worst part, Ive used the app once, more than 6 months ago. They will respond immediately to negative reviews in the playstore, just not the actual problem.

Date of experience: June 8, 2022
Texas
17 reviews
56 helpful votes
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Waste of time
February 15, 2022

I miss Credit Karma's tax application. I've tried several times to download Cashapp. No success at all. I keep getting a message to request a code, none was ever sent to my email, primary or spam, etc. Waste of time and effort. I'll find another tax filing site.

Date of experience: February 15, 2022
GB
2 reviews
5 helpful votes
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A scam
August 14, 2019

At first it all seems great and you earn points but you don't notice many activities they miss the coins on... then you have to email and ask for help and sometimes it takes a long time to get very few points they just scam you out of your data

Date of experience: August 13, 2019
Washington
2 reviews
3 helpful votes
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Use VENMO instead
June 28, 2023

Use venmo. Cash app automatically charges you a 3% fee before you even transfer it to your bank account and if you have a cash app card, it doesn't matter...you are still charged a fee. Venmo gives you the option to wait 3 business days for the money to go into your account but they don't charge a fee and it usually is in the next day. Cash app just takes your money. I will never use them again.

Date of experience: June 28, 2023
Colorado
3 reviews
1 helpful vote
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DO NOT EVER USE CASHAPP
November 1, 2023

I would advise not suing Cashapp for any transaction. They are punitive and unreasonable putting sanctions in place on people who have done nothing wrong under the guise of security. This program needs to be completely shut down and fully deleted by anyone using the program. They are unfair in their pronouncements and give no reason for their decisions to give a customer the chance to fix what they see as a problem. DELETE THIS PROGRAM IF CURRENTLY USING IT AND DO NOT USE THIS PROGRAM IF YOU ARE CONSIDERING USING IT.

Date of experience: November 1, 2023
Arizona
1 review
2 helpful votes
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I have been using cash app off and on for years for different reasons apparently I have two accounts... I mistakenly sent $48 worth of bitcoin through the Cash App. I sent it to a old cash app tag name. Because I do not have the old emails or the old phone number they will not transfer the money to my New Cash App Tag name! They blame it on security reasons it's my money give it back! This cannot be the first time this has happened! I have four different advocates helping me and they all tell me the same thing because of security reasons we cannot do anything more for you Bull!

Date of experience: January 19, 2023
Washington
1 review
0 helpful votes
Follow Torianne A.
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They are lying how can you deposit money but can't withdrawal money. My husband has money come up missing from his account all the time. Plus the STRIKE APP does the same stuff and it has better security it takes 2 days to get approved but that's only because they're verifying to you so stop downloading cash app download strike.

Date of experience: September 7, 2023
North Carolina
3 reviews
4 helpful votes
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Someone deposited money into a very old account of mines. I had to change accounts because the phone was broken where I opened the account with, so I had to open a new account. I verified to them all my information reassuring them it was me. First they said they will cancel the old account and put the money in the new account, got my hopes up, then changed their minds and decided to keep the money. I was so pissed, because they took me through so much to verify whom I was and then changed their minds about giving me my own money. They are crooks, simple as that. People beware!

Date of experience: April 1, 2021
California
1 review
1 helpful vote
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Piece of crap
July 31, 2023

Cashapp locked my account because I sent me sister some money and paid some bills! It's time to go back to school where I live and I can't even get my kids school stuff together because they've got my account froze for no reason!

Date of experience: July 31, 2023
Michigan
1 review
1 helpful vote
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Totally a communist party application. Nothing but a cash extraction application. Cash extraction application that caters extremely well to fraud and scammers. Cash app does not adhere to what they state. They do not, and will not back you up, period, only waste more of your time.

Date of experience: October 20, 2022
Colorado
1 review
2 helpful votes
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Don't trust cashapp
September 5, 2023

My money has been stuck in "pending" since yesterday, they show it was deposited but it was not. They have $400 of my money and this has caused a hardship. Customer support is a joke. They say their "pending" is broken and are investigating. I want my money and they are refusing to give it to me. They are the thief.

Date of experience: September 5, 2023

Overview

Cashapp has a rating of 1.4 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cashapp most frequently mention customer service and bank account. Cashapp ranks 68th among Money Transfer sites.

service
44
value
38
shipping
23
returns
27
quality
36
+13