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How would you rate Cashapp?
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Michigan
1 review
0 helpful votes
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My cash app got closed for no reason. When asked i had to go to chat. No help there. No one ever got back to me as to why it was closed. I tried a live person for customer support. All he could tell me is that I had violated their agreement. I asked what was the violation. He would NOT BE ABLE TO TELL ME. That is what he said. No manager would speak with me. Not available. Later I sent an email. The manager got back with me only via email stating that I had violated their policy. When asked she sent me pages and pages of terms and agreement. BUT NO EXPLANATION OF WHICH TERMS OR AGREEMENTS I HAD VIOLATED. NOTHING ABOUT WHICH POLICY WAS VIOLATED. CASE CLOSED. The customer service is absolutely pathetic

Date of experience: March 21, 2025
Colorado
6 reviews
6 helpful votes
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Worst experience ever
January 18, 2025

Cash app holds onto your money, but doesn't allow you to make payments with your own money. I have never been treated so badly. This is the worst experience of my business years and I am 65. I would never recommend this company ever.

Date of experience: January 18, 2025
California
1 review
1 helpful vote
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Cash app is the scum of the earth taking money from my bank account unauthorized $2812.00 no return stay away from cash app unless you want to be scammed to. Customer service sucks 10/21/2024 to 10/29/2024 pnc bank let cash app make 9 transactions with out my knowledge

Date of experience: November 4, 2024
Louisiana
1 review
1 helpful vote
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Cash app is s**t
October 30, 2024

They just up and closed my account I have spoken with 3 different robots and 4 different people and still don't know why they closed my account. Customer service is the worst don't bother wasting your time with this app.its kinda scary how easy they can just turn it off anytime they like because they don't like something u said or the people you associate with or political views it woke me up the hell with digital currency it's bad news AMERICA...

Date of experience: October 30, 2024
Nigeria
6 reviews
2 helpful votes
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Their platform promises attractive returns, but it's all smoke and mirrors.

I strongly advise against getting involved with Cashapp, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support).

Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds.

Date of experience: October 8, 2024
West Virginia
4 reviews
7 helpful votes
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Money Disappeared
I've never had money disappear from my PayPal or Venmo. This is completely unacceptable. It's been about a month since filling a complaint. With all evidence provided. The customer service rep basically said he was sorry. There was nothing he could do except hand the complaint over to higher authority. Cash app has employees stealing money and no one is being reimbursed. The haven't contacted me either... They have also hidden all true reviews on the Google Play Store

Date of experience: May 24, 2024
Florida
1 review
2 helpful votes
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I just read hundreds of reviews.from.people having the same experience as me. How can they be allowed to do this. And get away with it. I'm one who will never stop until I get my money or some type of satisfaction. They stole 1800.00 from me and each time I call them they start an investigation then they send the same generic email saying to contact my bank. My bank gave me signed documents showing that the money was returned to cash app.

Date of experience: January 12, 2024
New York
1 review
2 helpful votes
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Money in limbo
November 22, 2023

I refunded my friends $400 dollars back to them and they never received it. We called customer service and they keep saying to go to our bank. When our bank has nothing to so with the application. They will not let you speak to a manager because the manager will only respond to you via email. The information that "Kathy" gave was also incorrect information about the transfer of the money from one cash app recipient to another. I cannot believe with all these complaints that this app is still up and running.

Date of experience: November 22, 2023
Texas
2 reviews
2 helpful votes
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Features down
February 9, 2024

Cash app paper check deposit has been down since before December. The only thing they are able to tell is "we don't know when it's going to be back up". It has inconvenienced me and other users for to long for them to not know anything. The lack of knowledge they have to provide to customers is terrible. I wouldn't recommend this money app to no one.

Date of experience: February 9, 2024
Georgia
1 review
1 helpful vote
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Very unreliable
October 20, 2023

I have been using cash app for over 8 years and I have never received money from a dispute. Customer service is worthless the app glitches constantly and my account has been hacked several times overall bad experience all together

Date of experience: October 20, 2023
Oklahoma
1 review
0 helpful votes
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I swear I lived this app for years but it has done nothing but decine drastically for years...I literally had some stranger send me a picture of every bit of important info that there could be that cash app plastered across there app...I hate this app it is trash...run

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Date of experience: January 28, 2024
Virginia
1 review
0 helpful votes
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Shutdown for no reason
January 30, 2024

Cashapp shut down my account for "violating their terms of service", but can't tell what terms I violated. I called the customer support three times and they all said the same thing when I asked why I was shut down? "We have no further information to tell you." One of the service reps even hung up on me when I said that is an unacceptable answer. I have been using Cashapp for years to send money to vendors, family, and friends. I have no clue what possible term of service I violated.

Date of experience: January 30, 2024
Pennsylvania
1 review
0 helpful votes
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Took my money
May 14, 2024

I cashed out but my money never made it to my bank account. When I called customer service I got some run around about me providing the right account information. It's funny how it's the right information when I deposit money into cash app but not when I take money out. Don't use this app delete it from your phone now if you're smart!

Date of experience: May 14, 2024
Washington
7 reviews
11 helpful votes
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Cashapp is a Sammer
May 9, 2024

I paid $155.42 for a $85 bill. Tmobile sent m e back my money, and cashapp refused to return it, so I was forced to close my account that I had for years as, nothing I gave was a goof enough option to them. So please for no reason get cashapp.

Date of experience: May 9, 2024
Tennessee
1 review
1 helpful vote
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In the past, I have often used my Cash App card instead of my bank debit card to purchase items online, for security reasons. When using my Cash App card to make purchases, I assumed the entire process would work the same as it does with my bank debit card, but I was sadly mistaken. The purchasing process seems to be the same. However, when my orders have either been cancelled or my money refunded by the merchant, it has often been extremely difficult to receive my refunded amount timely from Cash App and I have often had to reach out to them numerous times before finally receiving my refund/money. For this reason, I have decided that from this point forward, I will Never use their Cash App card again for purchases of any kind.

Date of experience: June 14, 2024
Florida
1 review
0 helpful votes
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Cash App account holder stole money from my bank account - somehow got my debit card info. When you call Cash App, they basically say tough $#*!. Call the police. When the police call, they say get a subpoena. Only crooks protect crooks. Find a reputable cash app.

Date of experience: February 15, 2024
Florida
3 reviews
5 helpful votes
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I transferred 7$ from my bank to cash app. Their system was down and it's back on. And still didn't receive my money on cash app and I have a friend that cash app me money 2 day before and it's the 4 th day today and still didn't receive my money. They kept saying the cash app is back online that I'm still going to have the same problem and I told them I need my money back. That's where I usually saved my money on cash app and all but cash app is unprofessional and a theft. They allowed it to got hacked they stole money and don't want to give you your money. Back. They keep telling me to have patience for it knowing it's been 4 days now and still can't get my money that my friend sent me…and this is a big lawsuit right here for cash app they clearly said they won't help because I cursed at them. I've been patient for 4 days straight. Everyone works hard for their money and cash app over here being a theft stilling people money

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Date of experience: September 9, 2023
California
2 reviews
1 helpful vote
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They deny almost all my payouts yet the person next to me has no problem. Thr customer service sucks. They hav no answers for anything. An they offer no protection whatsoever. I will not be using them ever again.

Date of experience: July 18, 2023
North Carolina
2 reviews
3 helpful votes
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Cash app down
September 18, 2023

Cash app let you send money when they know that there is a problem instead of stopping the transaction they leave your money in limbo I guess so that they can earn interest on your money and put you in a bind. I found out it's been going on since this morning.and then it happened 3 times in past several days.What u think is happening.

Date of experience: September 18, 2023
Pennsylvania
1 review
3 helpful votes
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They keep repeating the same thing. Trust the person you send money too.i told them so many times.my friend account was hacked.after I sent the money.i found out it was a scammer.cashapp give my money back

Date of experience: July 12, 2023

Overview

Cashapp has a rating of 1.4 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cashapp most frequently mention customer service and bank account. Cashapp ranks 68th among Money Transfer sites.

service
44
value
38
shipping
23
returns
27
quality
36
+13