Cash4phonesReviews 27

Cash 4 Phones have terrible customer service and I would not recommend them to anyone. They claim to offer the best prices for used phones, but they find faults where there are none and even though they claim you can dispute their judgements, their second opinions don't alter. I sent them a BlackBerry Bold Touch 9900 which was two months old, working perfectly and without a scratch on it, yet they claimed it had mild to medium cosmetic damage; lowering their offer from £135 to £105 with no other explanation.

When I tried to contact them to dispute their valuation nobody would answer the phone, even though I tried more than once an hour during the course of an entire working day. Coincidentally, their telephone number has now been removed from their site, and has been replaced with an e-mail address.

Although they suggest payment will take 3-10 working days, I have been waiting 15, and when I asked them about the delay they said there had been 'some technical difficulties' and did not even offer an apology.

All in all they have had my phone and money for nearly a month.

If you want slow payments and terrible service by all means use Cash 4 Phones.

If you want the correct valuation for your phone, use someone else.

*** I only used Cash 4 Phones because I used a comparison site which said they were the best and they had 5/5 stars. After I started having problems I searched for other reviews and found mostly negative comments. Please don't make the same mistake as me. ***

Offered £150 for iPhone 4 in perfect condition! Literally not a scratch on it. I have photos of the phone from every angle on the day it was posted. Wrapped in layers of bubble wrap, inside a jiffy envelope, inside the original box ( it could not move and was extremely well padded)

They are now telling me the screen has excessive scratching and are offering me... £32. Absolute joke! I am 100% sure the phone was not scratched.

So now I take £32 or PAY THEM £9 to return my phone which having had dealings with them now I do not trust to return my phone in a sellable condition.

Worst company I have ever dealt with. Liars and will rip you off!

Do not sell your phone to cash4phones!

Do not use them they are scam artists and should be held accountable for the fraudulent way of their operations! Fraud step number 1 they tell you its as easy as one two three. Step 2 they give you a price for your phone if its working and a lower price if its not. Step three they receive your phone after sending you the flimsiest little bag for free posting you mobile to them, then write you an email explaining theyve received your phone but are now offering you a revised price (65% lower) becouse it has failed the testing. And if you do not accept this new offer than you will have to pay almost £10 to receive your phone for the delivery. SCAM SCAM SCAM SCAM. DO NOT USE THESE PEOPLE THEY ARE SCAM ARTIST AND> REPORT TO TRADING STANDARDS AND WATCHDOG!

Terrible service. Offered the going rate for my phone e.g. a similar price to lots of other websites. On receipt of my phone however, they reduced the price by over 80%. If I didn't accept this new offer, I could pay for the privilege of having it returned to me (a charge they do not readily advertise before you send your phone to them). I complained of course and they revised the lower offer... though I considered this was still too low. I had five days in which to consider this offer, within this period I rejected the offer and emailed requesting my phone be returned to me. Unfortunately Cash 4 Phones had already processed the payment assuming I would accept their revised offer. I now have no phone, an unacceptable amount of cash and no response whatsoever from Cash 4 Phones after my multiple attempts to complain about their service.

Avoid Cash 4 Phones (www.cash4phones.co.uk) at all costs.

They offered a good but not excessive price of £145.20 for my immaculate iphone4 16GB.
When they received it they reported that it had excessive cosmetic wear and tear and therefore make a revised offer of £58.08. I ask for a explanation by email but got no reply so decided to pay the £8.95 to have my phone returned. 2 days later I received a call from the company on a saturday morning to say that they would now offer the full price. I ask for an explanation of why they had changed their mind but did not receive a reply. It then took nearly 2 weeks to receive my money and this despite a letter of complaint.
DO NOT USE THIS COMPANY.

You are thieves and I will ensure that I tell everybody I know not to use you. I shall also publish my concerns on any available website I can find.

The phone submitted was in excellent condition (as new) and I even returned the charging unit. To then half the amount and state that it was in very poor condition is unbelievable. Next time - I would rather throw a phone in the bin that to furnish your pockets with a tidy profit.

To say I'm furious is an understatement.