You are thieves and I will ensure that I tell everybody I know not to use you. I shall also publish my concerns on any available website I can find.
The phone submitted was in excellent condition (as new) and I even returned the charging unit. To then half the amount and state that it was in very poor condition is unbelievable. Next time - I would rather throw a phone in the bin that to furnish your pockets with a tidy profit.
To say I'm furious is an understatement.