Helen W.

Cash 4 Phones have terrible customer service and I would not recommend them to anyone. They claim to offer the best prices for used phones, but they find faults where there are none and even though they claim you can dispute their judgements, their second opinions don't alter. I sent them a BlackBerry Bold Touch 9900 which was two months old, working perfectly and without a scratch on it, yet they claimed it had mild to medium cosmetic damage; lowering their offer from £135 to £105 with no other explanation.

When I tried to contact them to dispute their valuation nobody would answer the phone, even though I tried more than once an hour during the course of an entire working day. Coincidentally, their telephone number has now been removed from their site, and has been replaced with an e-mail address.

Although they suggest payment will take 3-10 working days, I have been waiting 15, and when I asked them about the delay they said there had been 'some technical difficulties' and did not even offer an apology.

All in all they have had my phone and money for nearly a month.

If you want slow payments and terrible service by all means use Cash 4 Phones.

If you want the correct valuation for your phone, use someone else.

*** I only used Cash 4 Phones because I used a comparison site which said they were the best and they had 5/5 stars. After I started having problems I searched for other reviews and found mostly negative comments. Please don't make the same mistake as me. ***