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carVertical

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Hungary
1 review
0 helpful votes
Follow András H.
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Moastly correct but not really true
May 20, 2024

Payed the fee and got the summary of the car. It was not not acceptable it shown that the car is fine and no isshue, but the small things that caught my eye... The car I asked the reshearch on was not eaven made with that type of engine, and had nothing like the report say. Based on pannle gap, and supension parts, it was in a crash at some point, but the report didn't shonwn any kind of damage. If I knew this would happen I'd never give them my money for a report, and I'll never ask for a report from this page ever again.

Date of experience: May 20, 2024
BA
1 review
1 helpful vote
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Too expensive
May 12, 2022

The reports are too expensive and you are not guaranteed to get info that you are expecting. For example I paid only to check the milage, but I didn't get it.

UPDATE: After writing a complain to the support they assigned another VIN car check to my account, so I can check for one more car. I hope I will get all the car data next time.

Date of experience: May 12, 2022
GB
1 review
4 helpful votes
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Timely and comprehensive vehicle history
June 22, 2022

Impressive, almost instantaneous vehicle history report, that was fairly comprehensive with the exception of vehicle tax rating, which I was also interested in.

Date of experience: June 21, 2022
Netherlands
1 review
0 helpful votes
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My experience
September 18, 2023

Serious and accurate supplier in finding the data of the car I am interested in.
They gave me a credit because one report generated was not complete, very professional, I recommend them

Date of experience: September 18, 2023
New Jersey
1 review
0 helpful votes
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Great customer service! I had some problems with my payment, but they have reacted fast and even gave me a free report! So I checked a couple of cars and choose a more reliable one. Recommend!

Date of experience: August 16, 2019
Portugal
1 review
0 helpful votes
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It worked but...
December 23, 2023

Well, the report worked on my car that I purchased last year. However my car is in Portuguese registration but was imported from France. So it only shows things that happened while registered in France and couldn't for example specify the reason of the damage on a crash warning but could the estimated price of repair of that crash... and the milage only had 2 updates (one at 400km and the other at 60.000km) so not very specific. Everything and the registration in Portugal wasn't available... it definitely needs more support in Portugal. And the price is a bit high when (in my case) doesn't even support Portuguese registration.

Date of experience: December 21, 2023
Illinois
1 review
5 helpful votes
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SCAM!
August 13, 2021

I bought a car history report from them. No information whatsoever. Total scam. They offer to refund money on their site, however I've requested it 4x already & got no response and no refund. Scam.

Date of experience: August 13, 2021
France
1 review
0 helpful votes
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Mileage discrepancy
July 27, 2023

Even if it costs some euros, it helped me to save money as the car was announced with higher mileage than the reality: 139 000 km three years ago and only 79 000 km displayed in the car!

Date of experience: July 27, 2023
Germany
1 review
0 helpful votes
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I am happy to find out that the car had a massive € 20.000 repair, but the report was not as I hoped to see after seeing a lot of British reports, no TUV reports at all

Date of experience: May 8, 2024
Hungary
1 review
15 helpful votes
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Rip off!
October 20, 2019

The report did not give me any information about my specific vehicle, only some general google stuff about the model. Don't waste your money here, try some other VIN decoder.

Date of experience: October 20, 2019
GB
1 review
1 helpful vote
Follow Umer M.
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I am absolutely livid with CarVertical! I trusted them to provide accurate information about a vehicle I was purchasing, and they failed miserably. I bought a check from them at the beginning of January 2024, and it showed no issues whatsoever. I even did a fresh check a month later, and again, no problems. But then, a potential buyer did a check with another company a week later, and guess what? The vehicle was flagged as a write-off from October 2023! How could CarVertical miss such a crucial piece of information? I trusted them because of their reputation and the endorsements from people like Matt Armstrong. But now, I'm out over £5000 because of their incompetence. And to make matters worse, when I contacted them about the issue, they just brushed me off, saying their checks are done from external data and they won't resolve my issue. This is unacceptable! I will never use CarVertical again, and I urge everyone else to avoid them like the plague. Their checks can be wrong, and you could end up losing a lot of money. Avoid at all costs!

Date of experience: February 15, 2024
Serbia
1 review
0 helpful votes
Follow Igor M.
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You do not show how many years of car service history is available before purchasing pf report.
If i knew there is only 2 years I would not by it. I saw more from service book than from your report.

Date of experience: September 28, 2023
GB
1 review
1 helpful vote
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I went to look at a new car yesterday (Skoda Octavia) and having seen CarVertical on Salvage Rebuilds and Chops Garage, I decided to do a check with CV. Yes, it does cost a little bit more than your usual HPI and that, but the amount of info is second to none and gave me full confidence to go ahead with the car. I would certainly be using this service again if and when the time comes!

Date of experience: May 25, 2022
Spain
1 review
1 helpful vote
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I placed an order and it was charged twice! When I contacted them for a refund they said they would give me credit for a new report, but they made no refund

Date of experience: January 29, 2022
Italy
1 review
6 helpful votes
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Fake Carvertical report
September 11, 2020

My name is Robert End I want to ask a big question, how is it possible that a car that was injured in 2018 appears in your database without an accident in May 2020 and appears to be affected by damage in September: € 15,000 - € 20,000.

Date of experience: September 11, 2020
Croatia
1 review
1 helpful vote
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Superficially report
October 7, 2023

Does it give idea about overall info, yes. Does it give full information,no. 4 pages of no record funded etc but before charging we have found info about you car bla bla bla...

Date of experience: September 21, 2023
Lithuania
1 review
1 helpful vote
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Good price and quality
January 26, 2021

CarVertical worked just fine for me! I've purchased 4 reports in total and each was pretty good. It had records were the most interesting for me and even more. Thanks!

Date of experience: January 25, 2021
Romania
1 review
0 helpful votes
Follow Liviu Ionut L.
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I have had mixed experience with the information quality from Car Vertical. Usually the mileage information is quite accurate. The information regarding the damage and repair costs is not so accurate and could be misleading.
We have checked as a test the car from a friend that has done a complete re-paint due to scratches and paint peel-off while the car was still under warranty and full insurance. The report showed that the car was totaled due to accident.
Another negative point is the expiration of a report. For two cars that I have checked (and purchased), I have payed for the reports, but I can no longer see the reports after a few months. Although they appear in the history of my account, I have to pay again to see those reports.
The price initially shown are without VAT. The same when you get different discount notifications like 10% or 20% discount. So you apply 20% discount but before finalizing the payment the platform adds the VAT cost ( in my case 19%) and you end up with the same price that you started from.
It is clearly a sales strategy.

Date of experience: February 19, 2024
France
1 review
0 helpful votes
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Missing pictures
June 1, 2022

Very useful information! It really helps to form full car view. Unfortunately I miss car accident pictures. And it is difficult to evaluate how big damage was done during accident.

Date of experience: May 31, 2022
Illinois
1 review
0 helpful votes
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Conartists and thiefs. First of all the reports are very incomplete and secondly they will simply steal your credits when you do not use them fast enough.

Date of experience: September 10, 2023

Overview

carVertical has a rating of 2.7 stars from 484 reviews, indicating that most customers are generally dissatisfied with their purchases. carVertical ranks 8th among Car Buying sites.

service
190
value
196
shipping
137
returns
118
quality
178
This company responds to reviews on average within 4 days