cartots.com is the best online shopping center to make your kids happy because of their quick service & quality of products. A few days ago I ordered a Police Patrol Motor Bike from their site, and the order was processed immediately for shipping that same day. The patrol bike was delivered with a few days via FedEx and arrived in great condition. The quality of the product was also very good and my son absolutely loves riding his police motorcycle! Great job Car Tots!"
We ordered the Trail Blazer from Car Tots for our twins to use this summer. My husband and I love it just as much as the kids since we get to drive them around. It works great on our front lawn as well as on any other flat surfaces we have tested out. We take the kids on walks in evening for some family exercise too. They cannot wait to get back in there and sometimes will even just sit in it in the living room. Thank you for providing such an amazing ride on car and we may be back for a Christmas present too. Thanks again Car Tots!
We bought from card tots hoping that it would last a lot longer than buy a cheaper one. Our Jeep did not last more than a year and the board keeps melting we called in for replacement parts that we had to pay for. We replaced the parts and the board melted again they said there was nothing they could do for us.
Less than 1 month of use, while driving via remote. Our Cartots motor caught fire with my child inside. I rushed to get him out and did so, luckily, uninjured.
I have reached out multiple times to speak with someone. Via email, they inform me that it is my fault it caught fire because of how dirty the photos of the car were. What's the catch? I NEVER SENT PHOTOS. This is their standard response when these catch fire. (Blame the customer)
I have no legal action to take because "no harm no foul."
Do not let your kid be the one that has to get burned before they can take responsibility.
DO NOT PURCHASE!
Ps, they delete all comments off social related to fire.
I order a jeep on December 16 and I didn't receive it til January 26. Then when I open it it had missing parts to it so my child still couldn't ride it and the notifying them again about my troubles I was told I would get the parts in a few days but its been a week. I tried talking to Mr Wilson about it he just hasn't returned my messages. Probably couldn't give me a explanation. I ask for refund for the trouble that I've been going through and I was told no. But they have my hard earn money and I got a USELESS jeep. I rather went to powerwheels.
Had my doubts after i made my purchase and then finished reading the reviews. I even called to cancel my order but i talked to Wilson and he reassured me i would get my order in a timely manner and ms it would be a great vehicle. Well, he was right. I got a tracking order in two days and my truck showed up in 4 business days. Packaging was in good shape. I got the tundra for my son so it looks like dads truck. I'm so happy i didn't cancel. This truck is awesome. Not sure i can wait the week to give it to him for his birthday. Thanks Wilson
Purchased a car and it took 4 months to send to me without any communication from them, I have email to prove this. Once received vehicle was defected and had missing parts. I have been unable to use a vehicle I paid $400 for, for my daughters birthday gift! Horrible, will proceed with lawsuit for fraud
I bought a Mercedes SL500 Coupe! Sure, it's for my toddler son, and it's about $115,000 less than the full sized version. It's awesome! Fully loaded, leather seats, doors that open and a remote so I can drive while he cruises around listening to "Old Town Road," on his MP3 player! This is by far the coolest battery powered vehicle I've seen. Even though it's a battery powered car it is eye catching and extremely durable. You can definitely tell you've got the Mercedes of battery powered cars!
We had a great experience ordering our 2 year old their now favorite toy from CarTots.com. We emailed them a few questions to narrow down our selection and they got back to us the same day which was great service. We ended up going with the Super Buggy XL in red as our little guy really gravitates towards the red color in general. They did let us know it was on pre-order, which we saw on their website and it shipped out a few days early actually. We were able to find their assembly video on youtube which we really didn't even need as most of it was fairly easy to assemble and took us less than an hour. On our baby's birthday… OMG he could not stop smiling! All he wanted to do was sit in his car and listen to music and dance. When we actually took him for his first ride you should have seen the look on his face. Priceless! We started off slow in the low gear and will save the high gear for when he is a little closer to three years old. There is so much room for him to grow into it too.
THANK YOU SO MUCH CAR TOTS! What great products and what great service!
Lucy in Ohio
Ordered a BMW M6 ride on car for my grandson. Car arrived, shipping container/ car damaged and forward reverse lever not working. Contacted customer service on Saturday, recieved an acknowledgement from Ashley in 30 minutes. Two days later issue was resolved, they sent a new car. Impressive customer service
Couple of days before I was just searching for a online shopping site for purchasing a ride for my Son on the occasion of Birthday to make its happy, one of my friend recommended me this site to visit & after visiting I was totally satisfied to view the products. Their collections are remarkable and among them I purchased a remote control sport car which performance was fabulous and also fashionable.
Best experience. I ordered a remote car from them for my son and he really likes it. The car was really amazing and he is very happy with it. I will definitely recommend this company to everyone. Thanks to this company to make my songs Birthday exceptional and exciting.
Our order was shipped on time and in perfect condition. I had a question and a request both were met and responded too within in a days time. You guys rock.
We purchased our first car from CARTOTS for my daughters 6th birthday, when it arrived we put it together and everything worked perfectly. The quality of it was excellent and she absolutely loved it. She has always been a Lamborghini fan since she was little as I've always owned them, this was her favorite gift to date. We did have a small issue with a bearing. We simply called, then emailed and within a few days we had the replacement part in hand NO ISSUES, NO QUESTIONS asked. Not only is the customer service incredible we have purchase a 2nd car for my vacation house for her to have. I highly recommend the product and the customer service is ON POINT! They get a 5 star review from me! Thank you CarTots!:)
I have been dealing with Walmart on 3 different occasions with an order to purchase a toy car for my son's 1st birthday and all 3 occasions, my order was cancelled with "no explanations" and left with a huge disappointment. Not for myself but for my son. After having a horrible experience with Walmart, I was hesitant about buying another toy car from another seller, but I am happy to say that, with Car-Tots, it gave me a whole different perspective and trust to know that, Wilson who was helping with the order, went above and beyond to make my son's birthday gift a reality and was extremely professional and personal, like I am speaking to a friend. Thank you, WILSON! I can't wait to show you pictures of my son in his new toy car truck!
Best regards,
Cang
We ordered the Henes T870 from Car Tots ride on cars, because the appeared to specialize in the remote control ride on power wheels and offer a great warranty. We are so happy with our choice as our son Nicholas loves to cruise the block in his SUV. He makes sure it is parked in the garage right next to our vehicles and it is just the coolest, and his favorite toy. Whenever we email Car Tots service they get right back to us and are always very helpful. Thank you to Car Tots for making our sons birthday so much more fun and exciting!
Mary from North Carolina
BUYER BEWARE! Do not buy any of their cars! We bought a McClarlen for our son's 2nd birthday got it delivered Monday WITHOUT accessories that we paid for and then a week later receivers the Bluetooth speaker and license plate. His birthday was Saturday. So already we still could not let him have his gift. We charged it for 10 hours as it said and the light is still red... the battery never turned green. We charged it for a few more hours and it has yet to turn green.
All sajd... CarTots sent a defective product and no one to answer their phones. All they have is an email with a slow or no response.
DO NOT BUY!
I don't like giving any business a bad review but I have no choice as I Have given them two weeks to resolve the issue we have and no one from their customer support will call us. We purchased a new Land Rover Defender from them and let them know that it had issues none of the lighting, horn or audio features worked. Was told they would have customer support call even told me they escalated my service request but two weeks now and only excuses. It's seems they are quite content to sell you a toy that does not work. I have asked for a replacement but no response only same old message be patient we will contact you but they never do. This was a Christmas present for our grandchildren so now we are stuck with this Rover that does not work. Not that it matters but I work for a very well known NASCAR owner and know a little bit about electric and mechanical issues. Trust me when I say connections are good and batteries are charged. I have kept all shallow promise emails I was sent by them (Ashley) but here it is less than a week before Christmas and still no help from them.
DO NOT GIVE THESE THIEVES YOUR MONEY! THEY TAKE IT WITHOUT DELIVERING YOUR ORDER! I GOT PROOF! MY 7 YEAR OLD DAUGHTER IS HEARTBROKEN AFTER WAITING FOR HER NEW CAR. I WAS FORCED TO INFORM HER THAT UNFORTUNATELY THERE ARE BAD PEOPLE OUT THERE WHO WILL HAPPILY STEAL OUR MONEY WITH NO CONSCIOUS ABOUT OTHER PEOPLES FEELINGS. I DON'T HAVE THE MONEY TO BUY HER ANOTHER ONE. I REPEAT... DO NOT GIVE THESE THIEVES YOUR MONEY
Birthday gift... He was so excited! Easy to assemble too, remote control is simple to use and the car is solid, granddaughter love it.
Answer: No they will not catch fire when used properly. Anyone who says their vehicle caught fire either charged the battery for weeks straight and disregarded that they damaged the battery. Almost every one of our vehicles has the same type of battery that is in a normal car we drive which are SLA non-spillable batteries and when charged properly are extremely safe. The rest of the vehicle is plastic, metal and wiring... none of which are flammable unless you purposely put so much heat to it that you burn it. When you read review about a car catching fire what the customer means to say is that they had smoke coming from a motor that burned out. This can happen with the motors, but you will not see flames coming from the vehicle for a burned out motor.
Answer: Normally within one week. Megan and Charles ordered during covid and there were supply chain issues. We did answer their calls and emailed them back as well. Covid was a difficult time for all of us. If you have questions send us an email and we will get back to you within one business day typically.
Answer: Hello, Thank you for your interest. We do not monitor sitejabber so we apologize for the delay. Please refer to our FAQ page and if you have any questions that you do not see an answer for there our contact information is on our website. https://www.cartots.com/blogs/f-a-q
Answer: EMail our customer service and they will get back with you.
Answer: Hello, If you purchase a vehicle from our company you can purchase an extra battery. Most of the vehicles are not made to swap the batteries out between uses, but it is possible. The cost is $40 for most of the vehicles to purchase an additional battery. If you order by December 15th we will make sure it gets to you by Christmas anywhere in the USA.
CarTots has a rating of 3.2 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarTots most frequently mention customer service, remote control and super buggy. CarTots ranks 13th among Toys Store sites.