CarTotsReviews 46

Less than 1 month of use, while driving via remote. Our Cartots motor caught fire with my child inside. I rushed to get him out and did so, luckily, uninjured.

I have reached out multiple times to speak with someone. Via email, they inform me that it is my fault it caught fire because of how dirty the photos of the car were. What's the catch? I NEVER SENT PHOTOS. This is their standard response when these catch fire. (Blame the customer)

I have no legal action to take because "no harm no foul."
Do not let your kid be the one that has to get burned before they can take responsibility.

DO NOT PURCHASE!

Ps, they delete all comments off social related to fire.

We purchased our first car from CARTOTS for my daughters 6th birthday, when it arrived we put it together and everything worked perfectly. The quality of it was excellent and she absolutely loved it. She has always been a Lamborghini fan since she was little as I've always owned them, this was her favorite gift to date. We did have a small issue with a bearing. We simply called, then emailed and within a few days we had the replacement part in hand NO ISSUES, NO QUESTIONS asked. Not only is the customer service incredible we have purchase a 2nd car for my vacation house for her to have. I highly recommend the product and the customer service is ON POINT! They get a 5 star review from me! Thank you CarTots!:)

My 5 year old son drove the Extreme Buggy XL 4x4 it on our flat gravel driveway and mostly flat grass yard. Three motors failed and the fourth caught on fire. Company claimed he was too rough on the car and now we can purchase replacement parts. I've emailed and followed their guidelines, but they have offer no options for a real solution. Do not purchase this vehicle. It may catch on fire and no one wants their child to drive a death trap.

BUYER BEWARE! Do not buy any of their cars! We bought a McClarlen for our son's 2nd birthday got it delivered Monday WITHOUT accessories that we paid for and then a week later receivers the Bluetooth speaker and license plate. His birthday was Saturday. So already we still could not let him have his gift. We charged it for 10 hours as it said and the light is still red... the battery never turned green. We charged it for a few more hours and it has yet to turn green.

All sajd... CarTots sent a defective product and no one to answer their phones. All they have is an email with a slow or no response.

DO NOT BUY!

Had my doubts after i made my purchase and then finished reading the reviews. I even called to cancel my order but i talked to Wilson and he reassured me i would get my order in a timely manner and ms it would be a great vehicle. Well, he was right. I got a tracking order in two days and my truck showed up in 4 business days. Packaging was in good shape. I got the tundra for my son so it looks like dads truck. I'm so happy i didn't cancel. This truck is awesome. Not sure i can wait the week to give it to him for his birthday. Thanks Wilson

I have been dealing with Walmart on 3 different occasions with an order to purchase a toy car for my son's 1st birthday and all 3 occasions, my order was cancelled with "no explanations" and left with a huge disappointment. Not for myself but for my son. After having a horrible experience with Walmart, I was hesitant about buying another toy car from another seller, but I am happy to say that, with Car-Tots, it gave me a whole different perspective and trust to know that, Wilson who was helping with the order, went above and beyond to make my son's birthday gift a reality and was extremely professional and personal, like I am speaking to a friend. Thank you, WILSON! I can't wait to show you pictures of my son in his new toy car truck!
Best regards,
Cang

DO NOT GIVE THESE THIEVES YOUR MONEY! THEY TAKE IT WITHOUT DELIVERING YOUR ORDER! I GOT PROOF! MY 7 YEAR OLD DAUGHTER IS HEARTBROKEN AFTER WAITING FOR HER NEW CAR. I WAS FORCED TO INFORM HER THAT UNFORTUNATELY THERE ARE BAD PEOPLE OUT THERE WHO WILL HAPPILY STEAL OUR MONEY WITH NO CONSCIOUS ABOUT OTHER PEOPLES FEELINGS. I DON'T HAVE THE MONEY TO BUY HER ANOTHER ONE. I REPEAT... DO NOT GIVE THESE THIEVES YOUR MONEY

I order a jeep on December 16 and I didn't receive it til January 26. Then when I open it it had missing parts to it so my child still couldn't ride it and the notifying them again about my troubles I was told I would get the parts in a few days but its been a week. I tried talking to Mr Wilson about it he just hasn't returned my messages. Probably couldn't give me a explanation. I ask for refund for the trouble that I've been going through and I was told no. But they have my hard earn money and I got a USELESS jeep. I rather went to powerwheels.

I don't like giving any business a bad review but I have no choice as I Have given them two weeks to resolve the issue we have and no one from their customer support will call us. We purchased a new Land Rover Defender from them and let them know that it had issues none of the lighting, horn or audio features worked. Was told they would have customer support call even told me they escalated my service request but two weeks now and only excuses. It's seems they are quite content to sell you a toy that does not work. I have asked for a replacement but no response only same old message be patient we will contact you but they never do. This was a Christmas present for our grandchildren so now we are stuck with this Rover that does not work. Not that it matters but I work for a very well known NASCAR owner and know a little bit about electric and mechanical issues. Trust me when I say connections are good and batteries are charged. I have kept all shallow promise emails I was sent by them (Ashley) but here it is less than a week before Christmas and still no help from them.

I bought a Mercedes SL500 Coupe! Sure, it's for my toddler son, and it's about $115,000 less than the full sized version. It's awesome! Fully loaded, leather seats, doors that open and a remote so I can drive while he cruises around listening to "Old Town Road," on his MP3 player! This is by far the coolest battery powered vehicle I've seen. Even though it's a battery powered car it is eye catching and extremely durable. You can definitely tell you've got the Mercedes of battery powered cars!

We ordered the Trail Blazer from Car Tots for our twins to use this summer. My husband and I love it just as much as the kids since we get to drive them around. It works great on our front lawn as well as on any other flat surfaces we have tested out. We take the kids on walks in evening for some family exercise too. They cannot wait to get back in there and sometimes will even just sit in it in the living room. Thank you for providing such an amazing ride on car and we may be back for a Christmas present too. Thanks again Car Tots!

I purchased the trail blazer for my grandson. From day one had issues. The whole reason for purchasing the trail blazer because it advertises off road. We have a slight grade and bump yard. My three year old didn't even make it half way across the yard and gave up. Reason because it would hit a bump and slow down and then stop. He's thinking he did something wrong. Try to explain to a three year old that is the trail blazer not his fault. It would hit a little bump or taller grass and shut off. Designed for power and rugged trail. What a joke. Contacted car tots and explained the issue we were having. Then due to that and my mother's health we didn't try it again for a couple weeks. Wouldn't start next time we tried. Contacted them again. Sent control panel which didn't fix the problem. This is garage keep not left outside. But when we tried to get started we pushed outside and because it wouldn't start we went on to other things. It started raining we immediately pushed it inside. It did get wet. One time. Spoke with tech support again and said it could possibly be the batteries. Had to purchase a battery reader. Sent new batteries. During my conversation with tech I expressed my frustration with this and asked for a refund. Batteries was not the problem. Contacted them again and sent me a ecm. Not without a good time on the phone and they tried to say because I asked for a refund I wasn't willing to work with them. Not true did everything the tech support asked. Not my fault what he recommend didn't fix it. ECM came installed it. Yeah it worked. No short term. One week. Wouldn't back up and now the peddle won't engage. Now they are saying because of water damage I have to get a professional to look at it and then they will sell me the parts. So if you only want a month use at the most for 600 hundred dollars go for it.