Carter's has a rating of 2.5 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Carter's most frequently mention customer service, order online, and next day problems. Carter's ranks 316th among Baby sites.
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Hi, i would like to give a shout out to Eskedar she's at the mall of theEmirates branch, lovely customer service,so eloquent and warm. Grateful :)
I'm sad to say that I'll be closing my account. I just learned that I've been charged a late fee even though I'm paying on the due date. I'm so sorry that I haven't paid before 5pm on those dates. You're ridiculous. This is offensive it's:5:10 pm. I will be paying the card off and closing this account. Beware of how they're overcharging their customers. Shame on you.
Its a really nice experience to buy kids clothes. The delivery of product is quite fast. The Collection of kids ware is just awesome. Lovely color combination and variety of kids ware is available here.
It is a great product. Babies need it. It will help children feel excited and parents will also feel happy
I like the baby bodies carter's, i bought 3 and I would like to buy more the next time. I like the colour of the bodies and so cute.
I like their clothes although they haven't lasted as long as Old Navy or GAP equivalents. Also had a terrible time ordering last Black Friday when my order was lost and when I went to reorder everything half of the stuff I had ordered was gone.
They state that you can cancel an order within the first 45 min. That is not true, since I called carters right away to cancel an order and I was on hold for 30+ minutes. I also left my phone for call back, tried the robochat and sent a message to customer service. I did all that within the 45 min after placing the order, without being contacted with carters.
Customer service answer my email the next day, saying that it was too late to cancel. So, the cancellation policy is a lie, because you wont be able to contact them in the first hour after making a purchase.
Update: Carters customer service contacted me and solved the issue. Since my order had shipped by the moment they contacted me, they offered a partial refund.
I really like ths site. The best baby clothes and shoes. The price is really nice. Also u have a lot of sales. So I use your site more than 5 years and would use more.
Can't go wrong with buying Carter's for a baby gift. Good selection of cute styles at affordable prices.
Bought clothes for my niece and she really liked it. Just had a bit of a hassle as the shipping took more time than expected.
Nice things, need more of big kid things to now a days kids are bigger than their age. Cute and reasonj
If your looking for things not sold in area store, or hard to find products, or just better products for different needs then Carter's just might fit that bill for you.
Had an awesome experience with Carters. Slight problem with order but customer support resolved it promptly
Variety of many styles from infant to toddler, boy or girl. Great price also. Durable and pretty much stainfree if treated fairly quick.
I just had grandchildren born so i tried carters, not once but twice, and by the time the order is delivered my grandchildren are just moving into another size, i love their clothes and their prices but definitely not their shipping!
I like their clothes, they wear well, are soft & I have np getting the stains out :) Their prices are usually reasonable.
Haven't had any issues, they are over priced but I love lost their products. I always take advantage of random free shipping days which isn't often. Returns in store are easy which we hardly ever do. Quality is typical clothing quality, use mostly only their products on both my kids
I love Carter's baby clothing, it's a little on the pricey side but I guess I can say it's worth it!
I love Carter's for my two daughters. Especially the clearance racks. Everything washes and wears very nicely. They last a long time and are great quality. My kids love picking outfits there. They always have great sales and the staff are kind and helpful at all of the locations ive been
The only negative is sometimes the price point is a little high.
Such a nice experience it was. Great site for babies collection. I ordered the clothes. There is variety of range in kids ware. Awesome colors and pattern are available here.
Unlike many other reviews here, my online shopping experience with Carter's was good.
I got a nice good Friday promotional offer, and the package was shipped in 2 days, and I received it 4 days after placing the order.
I was a little apprehensive after reading many negative reviews, but in the end, everything went smooth.
I feel the most improvement is the app however, I can easily use the Mobile version site that I can use all the full features it offers.
Actually I really like the clothes, and the delivery is acceptable. You know, babes always grow so fast and you have to buy another and another. And sometimes you take a look of the cute clothes in Carter's, you just want to buy it because you have imagined how it stunning when your children put it on.
I am a returning customer, I like to shop on Carter's. They have very good deals and different styles. The only thing I can say I am not crazy for the quality of fabric.
It's good overall.
Nice deals sometimes when you can get the sales and fine coupons! Nice clothing for my kids slso. Have shopped with them couple different times
I love their styles for babies, and the quality is good too. But sometimes I think the sizes of the clothes are not that exact.
I receive my package after 10 days so this is not expected and the quality of the product is awesome the reason why i upset is delivery is not on time.
Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.
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