• Carter's

Carter's

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Overview

Carter's has a rating of 2.5 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Carter's most frequently mention customer service, order online, and next day problems. Carter's ranks 316th among Baby sites.

  • Service
    49
  • Value
    39
  • Shipping
    38
  • Returns
    27
  • Quality
    34
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
0
Negative
13
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Lasership customer service people are incredibly rude and not helpful.
How would you rate Carter's?
Top Positive Review

“Thanking Eskedar”

Hasna E.
4/14/24

Hi, i would like to give a shout out to Eskedar she's at the mall of theEmirates branch, lovely customer service,so eloquent and warm. Grateful :)

Top Critical Review

“Late fees on due date.”

Kyra M.
1/2/24

I'm sad to say that I'll be closing my account. I just learned that I've been charged a late fee even though I'm paying on the due date. I'm so sorry that I haven't paid before 5pm on those dates. You're ridiculous. This is offensive it's:5:10 pm. I will be paying the card off and closing this account. Beware of how they're overcharging their customers. Shame on you.

Reviews (339)

Rating

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Reviews that mention popular keywords

customer service (107)
Thumbnail of user robertm1422
7 reviews
6 helpful votes
April 3rd, 2019

Its a really nice experience to buy kids clothes. The delivery of product is quite fast. The Collection of kids ware is just awesome. Lovely color combination and variety of kids ware is available here.

Thumbnail of user linhn39
3 reviews
0 helpful votes
June 30th, 2019

It is a great product. Babies need it. It will help children feel excited and parents will also feel happy

Thumbnail of user tatianay7
4 reviews
1 helpful vote
June 3rd, 2019

I like the baby bodies carter's, i bought 3 and I would like to buy more the next time. I like the colour of the bodies and so cute.

Thumbnail of user johnw687
4 reviews
13 helpful votes
July 13th, 2017

I like their clothes although they haven't lasted as long as Old Navy or GAP equivalents. Also had a terrible time ordering last Black Friday when my order was lost and when I went to reorder everything half of the stuff I had ordered was gone.

Thumbnail of user lorenag32
1 review
10 helpful votes
May 6th, 2020

They state that you can cancel an order within the first 45 min. That is not true, since I called carters right away to cancel an order and I was on hold for 30+ minutes. I also left my phone for call back, tried the robochat and sent a message to customer service. I did all that within the 45 min after placing the order, without being contacted with carters.
Customer service answer my email the next day, saying that it was too late to cancel. So, the cancellation policy is a lie, because you wont be able to contact them in the first hour after making a purchase.

Update: Carters customer service contacted me and solved the issue. Since my order had shipped by the moment they contacted me, they offered a partial refund.

Thumbnail of user susanw1665
2 reviews
0 helpful votes
February 16th, 2021

I really like ths site. The best baby clothes and shoes. The price is really nice. Also u have a lot of sales. So I use your site more than 5 years and would use more.

Thumbnail of user patriciaw140
5 reviews
0 helpful votes
August 14th, 2017

Can't go wrong with buying Carter's for a baby gift. Good selection of cute styles at affordable prices.

Thumbnail of user richardm963
2 reviews
1 helpful vote
October 26th, 2019

Bought clothes for my niece and she really liked it. Just had a bit of a hassle as the shipping took more time than expected.

Thumbnail of user leenat1
2 reviews
0 helpful votes
September 29th, 2017

Nice things, need more of big kid things to now a days kids are bigger than their age. Cute and reasonj

Thumbnail of user rm180
5 reviews
1 helpful vote
June 22nd, 2017

If your looking for things not sold in area store, or hard to find products, or just better products for different needs then Carter's just might fit that bill for you.

Thumbnail of user johnb2175
2 reviews
1 helpful vote
December 19th, 2018

Had an awesome experience with Carters. Slight problem with order but customer support resolved it promptly

Thumbnail of user staceyc42
4 reviews
0 helpful votes
May 24th, 2017

Variety of many styles from infant to toddler, boy or girl. Great price also. Durable and pretty much stainfree if treated fairly quick.

Thumbnail of user sharonf72
1 review
2 helpful votes
December 21st, 2017

I just had grandchildren born so i tried carters, not once but twice, and by the time the order is delivered my grandchildren are just moving into another size, i love their clothes and their prices but definitely not their shipping!

Thumbnail of user tc118
3 reviews
3 helpful votes
September 3rd, 2017

I like their clothes, they wear well, are soft & I have np getting the stains out :) Their prices are usually reasonable.

Thumbnail of user milap2
6 reviews
5 helpful votes
July 26th, 2017

Haven't had any issues, they are over priced but I love lost their products. I always take advantage of random free shipping days which isn't often. Returns in store are easy which we hardly ever do. Quality is typical clothing quality, use mostly only their products on both my kids

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 29th, 2017

I love Carter's baby clothing, it's a little on the pricey side but I guess I can say it's worth it!

Thumbnail of user toris19
3 reviews
4 helpful votes
May 19th, 2017

I love Carter's for my two daughters. Especially the clearance racks. Everything washes and wears very nicely. They last a long time and are great quality. My kids love picking outfits there. They always have great sales and the staff are kind and helpful at all of the locations ive been

The only negative is sometimes the price point is a little high.

Thumbnail of user fredam18
6 reviews
11 helpful votes
April 19th, 2019

Such a nice experience it was. Great site for babies collection. I ordered the clothes. There is variety of range in kids ware. Awesome colors and pattern are available here.

Thumbnail of user praghalathank
1 review
1 helpful vote
November 30th, 2020

Unlike many other reviews here, my online shopping experience with Carter's was good.
I got a nice good Friday promotional offer, and the package was shipped in 2 days, and I received it 4 days after placing the order.
I was a little apprehensive after reading many negative reviews, but in the end, everything went smooth.

Thumbnail of user mdi51
2 reviews
0 helpful votes
November 2nd, 2020

I feel the most improvement is the app however, I can easily use the Mobile version site that I can use all the full features it offers.

Thumbnail of user christopherc88
2 reviews
1 helpful vote
November 29th, 2016

Actually I really like the clothes, and the delivery is acceptable. You know, babes always grow so fast and you have to buy another and another. And sometimes you take a look of the cute clothes in Carter's, you just want to buy it because you have imagined how it stunning when your children put it on.

Thumbnail of user laurab137
4 reviews
9 helpful votes
December 22nd, 2015

I am a returning customer, I like to shop on Carter's. They have very good deals and different styles. The only thing I can say I am not crazy for the quality of fabric.
It's good overall.

Thumbnail of user melissad89
6 reviews
4 helpful votes
August 8th, 2017

Nice deals sometimes when you can get the sales and fine coupons! Nice clothing for my kids slso. Have shopped with them couple different times

Thumbnail of user sues171
6 reviews
2 helpful votes
April 27th, 2018

I love their styles for babies, and the quality is good too. But sometimes I think the sizes of the clothes are not that exact.

Service
Value
Shipping
Quality
Thumbnail of user calvinb64
4 reviews
0 helpful votes
December 25th, 2018

I receive my package after 10 days so this is not expected and the quality of the product is awesome the reason why i upset is delivery is not on time.

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About the business

Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

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