We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Lorena G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids

Member since May 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Lorena

They state that you can cancel an order within the first 45 min. That is not true, since I called carters right away to cancel an order and I was on hold for 30+ minutes. I also left my phone for call back, tried the robochat and sent a message to customer service. I did all that within the 45 min after placing the order, without being contacted with carters.
Customer service answer my email the next day, saying that it was too late to cancel. So, the cancellation policy is a lie, because you wont be able to contact them in the first hour after making a purchase.

Update: Carters customer service contacted me and solved the issue. Since my order had shipped by the moment they contacted me, they offered a partial refund.

Lorena hasn’t received any votes.

Lorena hasn’t received any thanks yous.

Lorena doesn’t have any fans yet.

Lorena isn’t following anybody yet.

Similar Reviewers on Sitejabber


Carter's has the best quality clothes for their prices! I always buy during their sales and spend...


Bought clothes for my niece and she really liked it. Just had a bit of a hassle as the shipping...