From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Car Shield cares about your vehicle. They take the extra time and expense to send inspectors. To insure you get the correct repairs to your vehicle.
It was a pleasantly surprising experience.Very pleasant.
Doug, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Carshield helped me with my vehicle repairs and I am very grateful for there entire team. I would recommend them again and again.
Chandler, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Not happy with this company! They are refusing to pay the mechanic. Premium customer service is a joke. They're saying the rates of shop is not in their price range. Very disappointed. Will not recommend them to anyone! False promises and low expectations of how they actually speak to us over the phone. Very rude! Misleading and not trustworthy.
Stacey, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I have had Carshield for 3 years,I just put in a claim for $5500 and was denied, our transmission would not go into reverse. What the hell is the problem, not as advertised. Everyone I can talk to will know of this sham.
Leon, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the part that was needed for the repair was not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Punctual and well pleased. Great rates. All of my experiences have been great.
Perry, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Great service repairing my car. It was a quick turn around and the car was repaired quickly and a rental car was waiting on me while it was being repaired. Great customer service!
Kimberlyn, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
My 2014 Silverado, 3500 developed a problem with the exhaust/epa system causing the truck to lose power. The fix required a new part that was not covered by the program. Coast me over $1000.00 out of pocket.
Don, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. We'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
This company fits the stereotype of a typical insurance company to a tee. Always looking for a way to get out of paying for repairs. Even their "explanation" was a joke. First, they denied coverage on the engine for lack of proof of the failure. Then, when the piston O-ring showed up in the oil pan, they denied coverage on the engine for information that was made up. Trying to blame the dealership for information they received, but the dealership doesn't have said information, couldn't ever get said information, nor would they ever give it in an opinion. I've cancelled both of my policies, and I will never do business with them again. What a waste of money.
John, upon further review, it was determined that a portion of the claim was denied due to the specific exclusions outlined in your contract. We would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns.
I just started with them, so far it's been like the agent told me
Carlos, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Explain to me the information I need how much it will cost and what my policy cover I go the Diamond package very happy thank you again🙏🏼
Mary, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I really don't mind the part of the repair bill I have to pay, stuff like belts and hoses other little things like that because they pick up the tab on the hard parts like tensioners or gears even turbos and such a good feeling knowing my truck is running like it should. Thanks Carshield!
Jose, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
The representative was ready and willing to assist me in my needs
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I know there was a $100 deductible, But i didn't think you would say on e the parts I should pay for. $81
Earl, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Absolutely amazing! The quality exceeded my expectations, and the service was top-notch. Everything was seamless from start to finish. Highly recommend!
Lashonda, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I was very happy with the info that the rep gave me over the phone it has made me realize that car shield has been a worth while my money and has been a real help thanks
Diana, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
CarShield makes life better having a reliable vehicle thanks to CarShield and no hassle with getting repairs done.
We love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Thank you rep was able to solve my issue give the rep a pay rise
Walter, thank you for your review and we are always here to help. Please give us a call if you need anything else!
They fix my car with no problems
All what I paid is my small share
Jehad, we appreciate the time you took to leave a review and are delighted that we could assist you. If you have any questions or require further assistance, please don’t hesitate to get in touch!
Car shield helped me on my payment, they OK me with my issue. Much Appreciated-Thanks...
Francisco, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.