From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had no problems with my car repair. Everyone worked with me and called to give every update
Very professional, and kind. Explained everything and made it happen for me.
Linda, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
The service was an excellent experience. He was patient and kind. He knew what to do and did it quickly. It was the coldest day and he told me to sit in the truck if I needed to get warm b/c I had my house door key on my car key ring. Very kind, nice and very efficient. Glad I got Car Shield:-)
Carol, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Rep called several times, and finally got to a price that made sense.
Ronald, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Wonderful place to do business and other stuff and I will be with this company for a very long time
David, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Hello,
A few days ago, I spoke with a representative about adding another vehicle to my policy. I was not happy with the price she quoted me. I plan to buy a 2001 Jaguar and was told it would cost me $129 to add to my policy. I was also told the coverage would only be for the powertrains. I think the price is too high, and I hope someone reads this comment and calls me to lower the price.
Namon, our coverage plans, and prices vary depending on the age and the mileage of your vehicle. We understand that the cost of parts and labor for vehicle repairs has been steadily increasing across the nation. This can place a significant financial burden on vehicle owners when unexpected breakdowns occur. Our range of policies aims to mitigate this risk by shielding your budget from the potentially high costs associated with these unforeseen events. Please don’t hesitate to contact our Customer Service with any questions or concerns, as we are here to help in any way we can.
Called ahead of making an appointment with the car dealership to make sure that my issue was covered, and the Car Shield rep assured me that it was. Made the appointment, which was two weeks out and arrived. Once the issue was fixed, the dealership rep called Car Shield to get the approval and was denied, so ended up paying the full amount!
John, we sincerely apologize for any inconvenience or frustration this situation may have caused. To expedite the claims process and verify coverage for the necessary repairs, we advise having the Repair Facility contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. If you have any further questions or concerns please don't hesitate to reach out to our Customer Service Department.
I called to cancel my account but customer service talked me out of it
Charles, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Called for information and the service was very friendly and helpful, the process went well and looking for to hopefully not need the service but feel good if I do need it.
John, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Fantastic service 👏. I ve been with car Shield for years and never thought about changing my insurance. They really care about helping people and their their problems, and how they can solve them to make them happy at a low cost.
Vera, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Customer service is easy to contact and offered friendly service, and immediately resolved my request.
Tiffany, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The representatives at CarShield, are well trained. They listen to the customer and they immediately assist and handle the request. I like it that they go above and beyond by contacting the repair shop and setting up a time to show up at the shop. This is very convenient for the customer. Thank You!
Rosa, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Quick fast and courteous, they were very helpful and worked well with the dealership
Diana, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Dealership did not want to deal with Car Shield for payment for coil spark plug problem. Why?
Elizabeth, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Everything always goes smoothly with CarShield. From the repairs they approve to the rental car arrangements. If you need a warranty company for piece of mind, there's none better than CarShield. Get the best policy coverage you can afford, you'll use it sometime down the road for sure.
Anthony, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
I was a little nervous when I chose CarShield to protect my used Jeep. Two employees tgatcI work with, and we are all in the car business, recommended them. After reviewing my options with the sales agent, I settled on etting the Diamond plan. Boy, am I glad I spent a few dollars more. On my first claim, communications were astonishing. Most of the rental car was covered while my car was in the shop. The updates between the CarShield people and the shop, as well as me was phenomenal. We'll done CarShield, I'll recommend your company to many of my clients that I sold used cars to, whose warranty has expired, to hook up with CarShield. Great company, great coverages, great communications. Thanks again!
When I had an GMC repairs option was good and I no problem with service. Now I have a Volkswagen and I am having problems with finding a replica shop that will accept Car Shield. Everyone I contacted shares that Car Shield does not pay and take a long time to decide. I called car shield to get a mechanic shop of their choosing and I still believe the mechanic shop did not go over and beyond to really try to resolve the issue I was having with my car. The repair shop Car Shield chose told me I may need to take it to the Volkswagen dealership. That made me feel you really don't want to work on my car and/or you are afraid you will not get paid by Car Shield. This the first unhappy experience with Car Shield.
Charmaine, we offer comprehensive support in finding repair facilities near you. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. Unfortunately, we have no say in the Repair Facilities processes and whether or not they choose to work with us. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Other than the call center to rent a car, everyone else was VERY nice and did inform me what was happening with my car. What was being paid and what I was going to pay.
I think you should furnish a card that we can carry in our wallet.
I had previous work done that I didn't have my paperwork.
Cherie, thank you for taking the time to leave a review. We have sent you a copy of your contract, which includes a card that you can cut out and keep in your wallet. If you have any further questions or concerns, please feel free to contact our Customer Service at 1-800-587-4162. We are here to help in any way we can.
Constantly receiving emails after the job was completed. Got run around to disregard the emails on 3 different occasions.
Donna, we apologize for any inconvenience or frustration you may have experienced due to the automated claims system. Reviews like yours, help us to identify and target the areas where we need to improve. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.
Great experience! I highly recommend this company to anyone
Janice, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very good! I didn't have to use it but everyone was very helpful that I spoke with
Nancy, thank you for taking the time to leave a review. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!