From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Mostly I was excited about the service. I was caught off guard when I was told I needed to have bought certain contracts as my purchase does not cover all of the car.
Very good customer service,very happy, when I call they answer good way,,thanks for the service and the plan I have
Ricardo, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
It was easy just answers a few questions coverage went to new car.
Michael, thank you for taking the time to leave us a review. Should you have any inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
Seven months after buying Carshield's extended warranty insurance my water pump started leaking. Even though the leakage was too slow to affect the driving, Carshield replaced the pump with my Audi dealer in an expensive undertaking.
Akwasi, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My car was repaired without any hassle at all. All dealings were between repair shop and Car Sheild. My involvement was minimum. I had no problems at all. It did take a while for repairs to be done but that had nothing to do with Car Sheild
Denise, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Took care of my problems in no time at all. Customer service very respectful.
Michael, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Not sure who's at fault, the dealership service department or Carshield. I had to take my vehicle back 3 times and finally took it home unserviced. Greatly disappointed.
Jamie, we apologize for any confusion regarding the claims process. After further review, it appears the claims department had attempted multiple times to reach out to the repair facility regarding the claim. It does appear that there is an out of pocket cost that needs to be approved to move forward in the repair. If you have any questions or concerns, please contact our Customer Service at 1-800-587-4162. We are here to assist in anyway we can.
Was very satisfied and impressed with the representatives and the coverage of my pickup.
Russell, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
I talk to Rebekka and she was very nicely explain my contract information. I'm surprised my problem not include for safety reason. " left and right outer tie rod problem, and left and right sway bar link is broken "
Ferenc, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy. If you have any questions about your policy don't hesitate to give us a call. We're here to assist in any way we can.
Wonderful customer service! Very informative and very eager to help and relay information. Had a few questions that were not able to be answered, was promptly called back with answers! 5 out of 5 so far!
Kalan, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I no longer had a warranty on my 2018 Buick with only 16,000 miles and felt for my own peace of mind to get CarShield so that I would be covered if my car needed repairs. The monthly fee is reasonable and I no longer have to worry about expensive repairs.
Raymond, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Car shield works with the people and very experienced workers
Fernando, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Quick response very efficient representative! That is not always the case elsewhere
Lance, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
You worked very well with my mechanic. All I had to do was drive the car off.
Randy, thank you so much for taking the time to leave a review. We are thrilled to hear that you had a seamless and stress-free experience with us! Please give us a call if you need anything else!
I could not find the bill history to my account and i will call customer service to ask my receipt for the month which i pay
David, we appreciate the time you took to leave a review. If you have any inquiries or concerns regarding your account, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
I'm not tech savvy and Miss Jasmine went out of her way to make sure that I understood the program! Can't thank her enough!
Suzanne, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Great experience they answered all my question but service on my car has not started to u in
Robert, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I'm so happy for the your works and happy for your work with me
Zeyad, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I called to clarify that my CARSHIELD warranty could be transferred to a buyer for my car and the agent I spoke with assured me it could for a $50. Transfer fee!
William, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
I was satisfied with the over process of my conversation with your representative.
Mary, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Verna, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract and we can address any specific questions or concerns you may have.