From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Generally, satisfied. Above my deductible I had to lay out an additional $295.00 which I did not expect nor welcome. To complete the necessary repair, the ignition wire and spark plugs needed to be removed. Which necessitated the replacement of both components. I understand those two items are not covered, however, since the oil leak repair required their disturbance I believe Car Shield should have covered the cost including additional labor fee for replacement. Let me say, I realize CarShield does not consider coverage of items under the contract. I would not put in a claim for just ignition wire and spark plugs had they not been intricate parts of the complete repair. It seems that when necessitated these items should be included in the total repair cost. I hope you use my thoughts as a gentle push to include such items in total repair going forward. Thank you for your consideration.
Barbara, we are always working on providing better services each day to ensure a better customer service experience. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if have any questions.
My ex experiencing with the best quality a fast and they do what they say they're gonna do
Joseph, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I needed an additional 8 days in order to make a payment and the extension was granted without a problem and with courtesy and kindness.
Thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
For some reason all the BMW service centers here in Memphis, TN do not except CarShield. I spent several years paying for a warranty that no excepted.
Andrew, we have a dedicated team that is available to our customers to assist with locating Repair Facilities that will work with us. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I wanted to know how much my Program Deductible was. Thank you very much.
Bruce, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
It was okay! I was disappointed that y'all wouldn't honor a claim for repairs even with verified documentation!
William, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Each time I call for information, I always get a representative that is knowledgeable and friendly. Sometimes my request for repair is covered and other times it is not. I appreciate the immediate response time and the explanation of why the item is not covered.
Connie, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if have any questions.
I felt as though I was shooting a CarShield commercial when I was telling my friend about the service I've received. You've got to be second to none when it comes to keeping your promise as advertised! I have honestly saved thousands of dollars using this service. I have recommended CarShield to several friends and relatives.
Osmund, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Everything went very smoothly. The submitted and processed quickly. My car was able to be repaired in the same day.
Thank you
Donna, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
With CONFIDENCE I BOUGHT YOUR BEST PLAN. HIGHLY RECOMMENDED BY GREAT PEOPLE. It seen to start fine, then car rental called and needed more money for their ins. Then they said car shield only authorized for 5 days. I am a disabled vet, cant walk very good. I called cae shield and they said they would go day by day. In contact with ford dealership repairs and they tell me they sent on some link what car shield wanted twice, had to call car shield, they said they didnt get it all, had to call dealership and tell them that. Never thought I would have to gety so entangled in this process. I am a disabled vet that has to work full time to survive and had many health issues over the years. Dealership said theynt do anything without car shield go ahead. Please Hellllllllllllp me. *******074 Philip Liptak
Philip, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Service was satisfactory although drawn out. The necessity to have inspection done b4 work could b started was prolonging. Trusting the company mechanic would seem logical to me.
Charlotte, we appreciate the time you took to leave a review. In certain cases, the Administrator by require an Inspector to to gather more information regarding the repair. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The staff was very helpful and responsive. I was made to feel that they cared.
Rob, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Each time that my car has had a breakdown, CarShield honored the contract in a timely manner.
Glenda, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
So far so good, eventually we had mechanical problems, the Car Shield warranty helped and paid for repairs, we are happy, I wish they could pay for smaller repairs. So far so good, I am happy we have the coverage. Thank you. We needed the coverage and it helped.
Our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Not happy with the way the representative talking to me in an angry and disrespectful manner because I had questions of charges
Janet, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. We value your feedback and are committed to continuously improving our customer service to provide an exceptional experience for all our valued customers. If you have any further questions, or concerns, or require additional assistance, please do not hesitate to reach out to our dedicated Customer Service Department. Our team is ready to assist you and ensure that your needs are met.
I had a great experience with Car Shield it was very fast and pleasant.
Stacey, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Everything was easy and handle professional by experience personal
Thanks for your support
James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Covers major equipment for your vehicle and customer service was detailed in answering my questions
Annise, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I did not attempt to get a rental because I had limited funds. I didn't realize that it would take 4 days to complete my repairs. Luckily I had a friend from church who let me use their extra car for transportation.
Overall it was a good experience.
Lucinda, thank for your review. If you have any questions regarding the claims process or the benefits of your policy, please don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ricky, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.