From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was not expecting the exemplary customer service and outcome.
Having auto pay works for me my card expired and I had a new card and didn't call in to add card
Dianne, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I was very pleased with the person I spoke with. She was quick with a response. So, I'm happy with the outcome.
Ronald, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I have a 2017 Genesis G80 with only 37K miles; I was having a transmission problem which, ultimately, was diagnosed as faulty. Why, at 37K miles, I have no idea! I just picked up the vehicle today and it runs like new. The only concern I had when talking with the Car Shield folks initially was that my $100 deductible wouldn't cover the needed replacement cost. Although I took the car to the only Genesis dealer in Las Vegas, when the claim was submitted, their hourly labor costs and time for repair exceeded the standard used by Car Shield. Having said that, I AM VERY HAPPY with the amount that was agreed upon--an out-of-pocket expense of $1,770.
Jerry, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
It was not complicated. The representative was kind, knowledgeable, and reasonable. She gave me my opinions and sought to cover all possibilities. It was a very good experience. I hope I never need to cash in on my coverage. If I have to cash in Car Shield's coverage then I will truly know of your integrity.
Thanks
David, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
What a great experience the woman that helped me so nice helpful. I'm very happy.
James, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I have not use it yet better to have it and not need it then not have it and need it
Steve, we appreciate your feedback and are glad you chose to protect your vehicle. If you have any questions about your policy, please don't hesitate to call us!
Nice.i just need to cancel the policy.had no issues with my vehicle.
Emaline, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Received a letter in mail that my Account needed renewal, so I called CarShield and asked why I received the letter; it did not have my account # one thepaper, so I was asking why I received it. Agent clarified/determined it was a solicitation and was sent in error. So I shredded the letter and that was all.
Deborah, we appreciate the time you took to leave a review! If you any other questions, please don't hesitate to give us a call.
It took a while to get the approval to get repairs done. They were true to their word and covered it! I was honestly expecting problems, but I had none. Satisfied.
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
This coverage is essentially useless! The plan only covered $99 out of my $700 bill. I had to end up coming out of pocket for the remainder. I will never recommend this to anyone! Totally disappointed.
Tommy, we apologize for any confusion regarding your coverage. After further review of your account, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I ended up not using my car shield because the mechanic could not find a problem with my vehicle. But, when I thought I would need it, I called and the person I spoke with was very polite and helpful. It was a simple process.
Alene, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I called 2 weeks ago, no update as of yet.
But I have every confidence that things will work out.
Again, I haven't been contacted by anyone since I spoke with Brian from carshield.
Brian, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Went to repair place with my policy they called in claim, had to wait one day for approval and then everything was handled. I got my car back the same day I took it in I had only had to pay my deductible Satisfied
Janet, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
I just needed to update credit card information, That was easy!
Sarah, thank you for your review and we are always here to help. Please give us a call if you need anything else!
The lady was very very helpful and nice. Even told me that I would get a rental car when they fix my car and not have to miss work.
Gregory, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Knowledgeable and courteous service. The product was not up to my original thought it was based on conversations with friends.
Allen, it is unfortunate to hear that your experience with us hasn't been positive. We value your feedback and would appreciate it if you could contact us directly at 1-800-587-4162. By speaking with you, we can gain a better understanding of your specific situation and concerns. We look forward to speaking with you soon.
I took my car to the dealership because a caution light came on. My car was immediately taken care of in a very timely and professional manner. I will certainly give kudos to this dealership to all my friends who will need to have coverage for their vehicles. I will let them know positive things about Car Shield.
Valerie, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My experience was excellent the girl stayed on the phone with me for about an hour.
Susan, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Transmission issues took truck to shop after diagnoses trans rebuild needed communication from shop needed improving but communication from Carshield very good
Larry, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michelle, we're thrilled that you've had a positive experience with our Customer Service. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.