From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was great speaking to a professional person. Who was able to give me the information I needed. Thank you so much.
My conversation and questions were all handled courteously and in a helpful manner
Michael, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
I was pleased that they covered some of my bill and rental car.
Marty, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. We want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
CarShield was notified of the problem and okayed the repairs immediately and saved me a thousand dollars
Donald, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Purchased my plan on January 2nd. I needed to use my warranty in February around the 11th. I started calling. I was going to cancel then but they recommended other places for me to take my vehicle. Never mentioning the 1000 miles I had to drive before my warranty started. Found out the day I took my vehicle to dealership that I was still in waiting period and claim was denied. Once I called for an explanation I also asked since this was a pre existing condition would it be eligible after waiting period. I was told no. So I canceled my warranty. The service rep kept asking me if I was keeping my vehicle (which is none of your business or concern) and stating that while you couldn't help in this instance you could potentially help later. I don't need that kind of help; I needed help now with an oil leak. I'm glad I only made 2 payments and was able to see this warranty was not going to help me.
Natalie, please accept our sincerest apologies for any misunderstanding or confusion you may have experienced regarding your coverage and, in particular, the waiting period. We strive to be as transparent as possible about all aspects of our policies, including waiting periods. To that end, we address this matter explicitly during sales calls and include detailed information in the contract that is sent at the time of sale. If you have any further questions or concerns, please give our Customer Service a call at 1-800-587-4162.
Great, working experience with car shield representatives.
Russell, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The technicians were precise in explaining benefits and coverage endorsements.
Winfred, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I thought they would be a little bit grateful that I came back
Timothy, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Still waiting to get my car back, but I'm sure everything will be great
Sam, thank you for your review! Our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Reality was helpful with my call and friendly as well. Have great day and continue being friendly.
Jon, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I did what I was supposed to do. My car started acting weird and sounding awful. I immediately pulled over and stopped. I called a wrecker to take my car home. I filed a claim with car shield, had to tow my car to the shop. 1st mechanic said it ran hot and that what the problem was. Car shield denied my claim. I was told I could take it to another mechanic to get a second opinion. I did, he said the number 2 "something" was messed up and he saw no where that would say it ran hot. So according to #2 mechanic, Car shield should cover it. BUT ya'll didn't you went with the 1st guy. So I paid two mechanics, for two different opinions. I am on disability, I spent money I really didn't have, only to be told I was out of luck and Car shield wouldn't help me. I had car shield for two years (this time, first time I had little over 2 years) Only time I used it was for 2 tows. I paid $100 a month, for insurance that would have my back when I needed it. So now I am sitting facing a cancer diagnose, and a heart valve transplant, with no car! So I canceled my car shield. Why have it, if my car is not running. I was such a big fan of car shield, now I hate speaking the name.
Reba, this is unfortunate to hear and we apologize for any inconvenience this has caused. Upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns.
Very helpful and professional. The customer service person Went above and beyond on the information that was given to me. I had never filed a claim before, so I had many questions, and she answered every one of them.
Georganna, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Customer service is nice when I make monthly payments I have yet to use you no serious issues with vehicles but if and when I expect the service that you advertise and are expected to do
Sandra, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
My experience with Car Shield was excellent. My car was fixed in a timely manner and it is running great. I would'n think of using any car protection buy Car Shield.
Christine, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Asking for 50 damn characters is totally ridiculous. I will never answer a survey from car shield ever again. Stupid
Edgar, we apologize for any inconvenience or frustration you may have experienced due to our automated review process. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Thank you for your understanding.
Every widow should have car shield when you don't have a man in your life So they really help me well everyone should have car shield when your car warranty. Has expired.
Jeanette, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Representative was very knowledgeable and explained plan well.
Sam, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
The representative was very helpful and knowledgeable and helped me find a car repair shop
Lisa, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
So far I am satisfied, but there are some things that make sense to cover that are not covered. For instance, they will cover the cost of the oil, but not the oil filter. Or they will cover the cost of the new items, but not the clip to keep the item in place. Finally you can bring it to the dealer, but we the customer have to pay the higher dealer costs.
Thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if have any questions.
All handled seamlessly by claim staff and dealership. No problems brought up. Only cost to me was the $100 deductible.
Satified with experience, though still await check…
Colin, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ray, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.