CarShieldReviews 6,415

I've been with CarShield over three years. My car just recently broke down twice in the last couple of months. My dealer representative Heather worked with CarSheild to get my car serviced. They approved it and it was done very quickly. Thank you for such good customer service.

Repair bill for radiator 115. 75. 115. 75 - 100 deductible. 15.75 Carshield liable for. Repair shop didn't call as instructed by me to do. Fixed problem without Carshield ok! Now car shield 🛡 per verbiage in your manual is not liable for any of the repair. My first claim in 4 years of 117.15 per month payments. My description of this experience was used and abused. How do you make it better try this, "After so many years of no claim paid subscription the deductible should be eliminated!"

Your refusing to pay for the repair of my truck & Im 74 years old & thought I was investing in what I thought was an honest contract & come to find out your blaming my break down which is beyond my control, I surly didn't crawl under my vehicle & turn a knob or what ever the problem is

Initially, after calling to locate a a mechanic or SHOPPE who would accept Car Shield, I had to call the customer service. I have been a long-term customer, but was not aware of any updates or changes. I did call and was assisted by one of the Customer Service reps, and she was most graceful, very respectful and answer questions and was able to email me the locations. A local shop was available and I was able to take my vehicle in to be evaluated. It was not mentioned by them Mechanic or by Customer Service that there would be an inspection of work that needed to be done. I do understand the purpose, but would've liked to know that prior to the work being done.

Before I can give much of a review. I will have to continue with my account and see how everything goes if I ever have to use the plan. However, so far the representatives I have talked to over the phone were very professional and answered any questions I had satisfactorily. Nice to have "peace of mind" if anything goes wrong with my car. I will be covered. Thank you CarShield.

Took car for regular maintenance. I thought no worries same old same old stuff.

I was wrong! Got the call I need brakes overhauled! Took several deep breathes then I calmly said,
I have Car Shield. I gave them the contact number.

I spoke with Car Shield, was treated with great customer service.

I was kept informed the status of the repairs

Excellent expierence

Had a great conversation with crystal. She was well informed and very helpful. I appreciated her time and kind caring attitude

Purchased the Diamond coverage 4 years ago believing this would protect my family from unexpected car repairs. We experienced a catastrophic engine failure that will require a new or rebuilt engine. The car has been in the shop for more than 2 weeks without any repairs. CarShield did an inspection and seems to be trying to find anyway to deny the claim rather than provide the needed repairs. We have paid CarShield thousands of dollars for nothing at this point.

Car shield acted fast on my claim to fix my water pump. They paid the shop within 20 minutes, no hassles no arguing just straight good old fashioned business. Thanks car shield

During a recent oil change, a bad ball joint and motor mount was brought to my attention. I called Car Shield and was told that they were covered items and I had to get them checked out by my local dealership. Appointment was made and the car goes in tomorrow for diagnosis.

Opened a ticket not knowing if needed. All worked out great but problem was a hose and not covered but glad I opened the ticket. Thanks

My vehicle was in the shop for over a week for something that should have taken at most two days. Vehicle went to the shop on a Tuesday and waiting on a Car Shield inspector was the initial delay which didn't happen until late Friday. Then apparently that office isn't open over the weekend so had to wait until Monday for the authorization. Then after finally getting authorization to do the work, I had to decide to wait at least two more days for the Car Shield provided part or pay more out of pocket for the shop provided part.

Great informative conversation with the Car Shield specialist. She explained in detail the options for different plans, VA discounts, Senior discounts, the numerous car coverages. She was able to quickly reference all materials needed for any questions about the plan.
Thank you for your time, patients, and understanding the current needs.

Excellent service from the Honda repair shop. They accepted the coverage and had no problems with the claim filing. An easy experience.

I had to pay for my own diagnostics to determine why my truck would not start.
The TOW was free because the dealership was 0.6 miles from me.
I was prepared to pay $100 deductible, but paid $225 for services.

I drove to the mechanic downtown Henrietta, Oklahoma conversed with the mechanic he contacted car shield. Everything was good to go costed me $100 deductible that was it.

I am very pleased with the services I have received from Car Shield. The Customer Service Representatives are very friendly, and helpful in keeping me in the loop whenever my vehicle is being serviced. Very professional organization.

Called customer care to make monthly payment.
Customer care person handled transaction in a courtesy and professional manner.

I was alerted by Car Shield to take action in order to keep my account active, so I took the appropriate steps to ensure that my account was protected.

For the most part, I am satisfied. I felt like Car Shield was slow at first in responding to my mechanic. I also think Car Shield should look into the hours they will pay for. They would not cover all my hours. Customer service was really nice to deal with.