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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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After years of paying, I finally felt protected and confident. When my engine started smoking, I took the car to a participating mechanic. After several inspections by Car Shield, they confirmed my car was under recall or something, and I had no choice but to make arrangements with the mechanic. I kept trying to reach them, and after multiple conversations, my mechanic also reached out, explaining the situation. They kept doing tests, really trying to deny the claim. Horrible experience—seeing these celebrities claim how helpful they are makes me want to throw up.
I worked with 3 different advisors over two days and got my costs down to $69.99 which was something I can afford monthly. Be sure to mention you are a senior!
Jimmy, thanks for sharing your experience with us. We’re glad to hear you were able to work with our team to find a monthly cost that fits your budget. If you ever have questions or need anything moving forward, please feel free to reach out.
I was calling Car Shield to change information on accout ~ All went fantastically and was completed in a short perioud of time. Representative that I spoke to was very kind/courteous ~ super rep for Car Shield.
Thank you so much for sharing your positive experience, Rosemary! We're thrilled to hear that our team made the process easy and pleasant for you. If you ever need assistance again, we’re always here and happy to help.
After answering all my extensive question, I find that car shield is a wonderful thing to have for my late model vehicle. I trust that I will be a continuing customer for a very long time.
Johna, thank you for sharing your positive experience and trust in our coverage for your vehicle’s needs. We’re glad to answer all your questions thoroughly and look forward to supporting you for many years ahead. Your confidence means a lot to us.
Well about 3 weeks ago the handle on the inside of the driver's door broke off and i called car shield to see if that part was covered and it wasn't. But I'm still glad that i have an account with car shield because other parts are covered! :)
Randy, we appreciate you sharing your experience! While some items like interior components may not be covered, we’re glad to know you still see the value in your CarShield protection. It’s great having you with us, and we’re here whenever you need us!
When I took my car to the shop I had no idea what was wrong with it. When I found out I was unsure if it was a covered repair. I was pleasantly surprised when it was. Car Shield is worth every dime.
Barbara, we’re so glad to hear your repair was covered and that the process went smoothly! It’s wonderful to know your CarShield plan provided the protection you needed when it mattered most. Thank you for sharing your experience and for being a valued customer!
I was contacted by a very pleasant CarShield Administrator who politely informed me that my bank card on file had expired. CarShield's service is so seamless that I totally forgot to update my account's payment method when I received my new card. I was so happy to receive the call; it's like having a guardian angel. In a few moments, I was able to update my information with the CarShield Administrator... again, seamless. CarShield makes retaining their services so easy and user-friendly. I am so glad they contacted me because I do not want to drive without them.
Shenetrice, we love hearing this! It’s great to know our team made updating your payment information quick and easy. We’re thrilled that you feel confident keeping your coverage active — that peace of mind is exactly what we strive to provide. Thank you for your kind words and for being part of the CarShield family!
I heard that car show went bankrupt and have been taking customers money for the last few months and the customers were never notified so how are we going to get our money back so I think you owe us a great deal of money
Shelia, we appreciate you bringing this to our attention. Please be aware that there have been scam calls and misinformation circulating about CarShield. We want to assure you that CarShield is operating normally and remains committed to serving our customers. If you have any questions or concerns about your account or recent payments, please contact our Customer Service team directly at 1-800-587-4162 for verification and assistance.
I went to my favorite oil change place and was advised i had a rear main seal leaking, called carshield and the told me step by step what to do, went to the dealer and got the inspection. Dealer called CarShield, parts were ordered, received a lrental as the dealers loaner was already in use. Next day picked up my repaired vehicle and drive home. No Muss No Fuss... Will be a CarShield customer for life.
James, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I find that car shield lives up to their tv advertisements. They contact me and explain what will be done. I can then accept (which I do). I find that car shield is very fair for all the parties concerned with the particular problem.
Thank you, Paul, for sharing your positive experience and for choosing us with such confidence. We truly appreciate your kind words and are committed to continuing the fair and transparent service you’ve come to expect. Your satisfaction means the world to us!
First trying to get to talk to a human will take 15 minutes. There are no instructions on how to get to a human, you can only talk your answers. When you finally get to talk to a human it takes 2 people to get you to maybe the correct person. You get different answers from different people and can't get to talk to a supervisor.
Karen, we appreciate you taking the time to share this feedback. We understand how important it is to reach the right person quickly, and we’re continually working to improve our phone system and response times to make the process easier. Your comments have been noted and will be shared with our team. If you’d like assistance with a specific concern, please contact our Customer Service team at 1-800-587-4162, and we’ll ensure you’re connected to the appropriate department.
We we have had car shield for 7+ years on both cars. My car is a older car wanted to verify the coverage older coming up on 20 years and the agent gladly informed me that I didn't have to worry about my coverage sort of speak we were grandfathered in and that was for the 2006 Ford Mustang.
Deborah, we love hearing that you’ve been with CarShield for over seven years! It’s great to know our team was able to confirm your continued coverage and give you peace of mind with your Mustang. We truly appreciate your loyalty and trust over the years — thank you for being part of the CarShield family!
Everyone I had contact with at Car Shield servicing this claim was excellent. Will be buying another contract when I trade vehicles next year.
Henry, thank you for taking the time to share your experience. We're thrilled to hear our team made the claim process simple and that you'll trust us again when you’re ready for your next car—looking forward to it!
I made a call to find out how long iI signed up and what my deductible is. The agent was very patient and quick. He was courteous and answered my questions. Thank-you.
Geraldine, your kind words truly brighten our day! We’re glad our team could provide clear answers quickly and with care—that’s exactly how we aim to support you. Please don't hesitate to reach out anytime you have questions; we're always here to help.
First, my car broke down. It was the fuel pump, like I expected. They towed it to a repair shop. Then a Car Shield rep called to say if I let them order the part, it would be saving me to pay out $375's. Of course, I said yes. Well, they only ordered one part of the fuel pump, so I now am waiting on the other part to be shipped to the repair shop. Car Shield told me yesterday that it should have been rec'd on Monday, but they were notified that it would be rec'd the next day. Now this is Wednesday and the part hasn't even been shipped yet. I am renting a car, and even though Car Shield will reimburse me, I am still responible for the interest that I am accuring for now over a week. Not a happy customer!
Donna, we understand how frustrating this situation must be for you, and we appreciate you taking the time to share your experience. Waiting for a repair, especially with delays in parts, can be stressful, and we sincerely regret the inconvenience this has caused you. Please give us a call at 1-800-587-4162 so we can review your claim details and provide you with an update on the status of your shipment. We want to do everything we can to help you get your vehicle back on the road as quickly as possible.
Customer service as far as Speaking to your Representatives Was great as usual.
The repair is what I have a problem with. My transmission needs to be replaced and you want to use a used transmission with a ******* mile One year warranty on it. That is terrible. First of all I can't believe you want to use a used part to fix my car. And then it's going to come with a limited warranty like that. That may be the worst part of it all. So if I drive a lot this year and I go over ******* miles and it goes bad in a year then I have to deal with this all over. Absolutely terrible. And then you guys also don't cover the cost for the shop to receive the part. Handling fee which is common practice for the shop to charge. So it should be part of the repair. Terrible service from you.
Andrew, we completely understand your frustration and truly appreciate you sharing your experience. We know how important it is to feel confident in the parts used for your repair—especially for something as significant as a transmission replacement. The use of used or remanufactured parts is outlined in your contract and follows industry standards to ensure reliable repairs while keeping costs manageable. These parts come from trusted suppliers and include warranty coverage for your protection.
We also understand your concern about the handling fee, which is charged by the repair facility and not covered under the contract. We’d like to take a closer look at your claim and address your concerns directly. Please contact our Customer Service team at 1-800-587-4162 so we can review the details and work with you toward a resolution.
The fastest and very professional Company in regards the way they manage the claims and the companies that they use to make the repairs are assume!
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear you’ve had such a positive experience with our claims process and repair partners. It’s wonderful to know our team’s professionalism and efficiency made a great impression!
I wasn't sure if my display screen was covered on my 2019 KIA forte. The agent got a second opinion and I thank God she did because it is covered.
Nicole, that’s fantastic news! We’re thrilled to hear your display screen was covered and that our agent went the extra mile to make sure you were taken care of. Thank you for sharing your experience — we’re so glad to have you as part of the CarShield family!
Se los recomiendo es mejor tenerlo que necesitarlo y no tenerlo,,,
Santiago, ¡Nos encanta saber que encuentras tu cobertura conveniente y excelente! Tu recomendación significa mucho para nosotros, y no podríamos estar más de acuerdo: siempre es mejor tener protección cuando la necesitas. ¡Gracias por ser parte de la familia CarShield!
Car Shield has helped me to be able to get repairs made to my vehicle that, without their assistance, I would not have been able to afford on my own. I am self employed and extremely dependent upon my vehicle!
Cheryl, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ed, thank you for taking the time to share your experience with us. We understand how upsetting this situation must have been. Coverage decisions are based on the terms outlined in each vehicle service contract, and in some cases, issues related to recalls must be handled directly through the manufacturer. We’d like to review the details of your claim so we can better understand what happened and address any remaining concerns. Please contact our customer service team at 1-800-587-4162, and we’ll be happy to assist you in any way we can.