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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Took 4 days for an inspection to be done, and then 3 days for the results of the inspection to be sent to Car Shield. I never got a call from anyone at car shield on what the results were. The only way I knew anything was to constantly call my repair shop. 7 Days total from notification that an inspection was needed to notification to the repair shop as to what was covered is way to long Communication extremely poor.
Exceptional customer service representativeā¦ would highly recommend your service to othersā¦ Thank you for peace of mind with my truckš
Olivia, thank you so much for sharing your wonderful experience! We're delighted to have provided you with peace of mind, and we appreciate your recommendation. Looking forward to assisting you again whenever you need us!
I have to say. Carshield is a good extended warranty to have. For one they do save you money and are very quick to get ur truck fix and back to you. There team are awsome. Very pleased with the members of Carshield. I have had to use them twice for my truck and they respond quickly. And time is important to me cause I use my truck for everything especially for my job. I have to drive to. Keep up the good work. And I highly recommend them to anyone. Better to have than not have. Thanks y'all.
Cindy, thank you for sharing your experience! Weāre glad our team was able to get your truck repaired quickly and help you get back on the road. We appreciate your trust and recommendationāthank you for being part of the CarShield family!
Really poor ability to resolve simple problems. My car stayed in the shop a month and half the mechanic having problems with dem.
Tony, we appreciate your feedback and understand how frustrating it can be to experience delays or challenges during a repair. We strive to work closely with repair facilities to ensure claims are processed efficiently and with quality parts that meet industry standards.
Weād like to review your situation further to ensure your claim was handled properly and help resolve any outstanding issues. Please contact our customer service team at 1-800-587-4162 so we can assist you directly.
I had two accounts, made up car and vin number. Mecca customer service impeccable, knowledgeable and customer service the highest. Got me a better package for 10.00 more. And hopefully straighten out the account issue.
Stephanie, thank you for sharing your experience! Weāre happy to hear that Mecca provided knowledgeable and attentive service while helping you find a better package and work through your account issue. We appreciate your patience and are glad everything is being resolved smoothly.
When I broke down, I called the number for roadside assistance. They had them to come and tow me but it would be approximately 45 minutes before they could get there. Upon arrival I was towed to the dealership and they ran a diagnostic test that indicated that it was an electrical fuel pump issue. Once the tear down was done and they came out to review the issue they authorized the repair the next day.
Jimmie, weāre so glad everything worked out smoothly for you! It sounds like roadside assistance and the repair team took good care of you from start to finish. We know how stressful a breakdown can be, so itās great to hear your repair was authorized quickly. Thanks for sharing your experience and for being part of the CarShield family!
For me, cost and quality of service is the most important thing in my decision.
To leave car shield and extend my warranty through the cadillac.Dealership.
Barry, thank you for sharing your thoughts with us. We understand that cost and quality of service are key factors when making a decision about coverage. Weād appreciate the chance to review your plan and see if there are any options that better fit your needs. Please contact our customer service team at 1-800-587-4162 to discuss your account and explore available solutions.
Truck has been in the shop for a week waiting on car shield to have the repairs authorized. Mechanic saw the issue and reported it, then they had to have another tech come to verify the issue. Took 3days for them to come. Still no rental car and still waiting for the repairs. Asked about a car on the first day. The last time had a rental when I dropped the truck off why not this time?
Harry, we appreciate you taking the time to share your experience. We understand how inconvenient delays can be and how important it is to have transportation while your truck is being repaired. Please contact our customer service team at 1-800-587-4162 to review your contract and discuss the specific terms regarding rental coverage. Thank you for your patience as we work to ensure your repair is handled properly.
Car shield is a investment to the up keep for today's, you have to save for the unexpected even if you go two year paying into and do take out be patient you will.
Anthony, weāre glad to know you see the value in protecting your vehicle with CarShield! Having coverage truly helps prepare for the unexpected, and we appreciate your understanding and patience as part of that investment in your vehicleās care. If you ever have questions about your plan or need assistance, our team is always here to help.
I was pleased to have a great telephone conversation with the representative. I'm pleased with the monthly fee is staying the same. Not so much with the deductible rising to $250/$500.
Raymond, thank you for sharing your experience with us. Weāre glad to hear that our representative provided great service and that youāre satisfied with your monthly rate. We understand your concern about the deductible change ā your feedback is important and helps us continue improving our coverage options. Please donāt hesitate to contact our customer service team if youād like to review your plan or explore available options.
Reps were very helpful in keeping in contact with me in the process of my claim on my vehicle. I had no problems but give them excellent praises for assisting me in the repairs that had to be done to my vehicle, Keep up the good work. Koodies to CAR SHIELD! Thank you for your prompt attention that you gave me in getting my vehicle repaired.
Catherine, we love hearing feedback like yours ā it lets us know weāre delivering the experience our customers deserve! If thereās ever anything else you need, please donāt hesitate to reach out. Weāre always happy to help!
The person I spoke with was honorist and gave the imormation I ask for. She very proessional and kind. She's a great asset to your company. Her responses to my questions cause me to keep my coverage.
Kirby, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time ā we're always happy to help!
The first time I talked to them to sighn up I waited a few weeks to get a contract in the mail but it never came. I called them back and was told that it was send. Turnes out it was send to some other address I never heard off. So by now I finally received the contract. Good job :) No claims as I just got my contract.
Evelyn, weāre glad to hear you finally received your contract, though we apologize for the mix-up with the mailing address. We appreciate your patience and understanding, and weāre happy to have you with CarShield. If you ever have questions about your coverage, our team is always here to help.
Every time I try to call and check on the claim for you guys to help me pay it never happens it always seems to happen that you guys not covering for some reason or another this makes my full-time I called to ask for help and I'm paying all this money every month and you still not helping me so I would not recommend anyone to get carshield and I've been getting several calls from the FCC and a lot of other people saying that car show is no longer covering claims that people turn in and you guys are just a straight fat liar
Paula, thank you for sharing this. We understand how frustrating it feels to seek help on a claim and hear it isnāt covered. Coverage decisions are based on the terms of the contract and the repair facilityās diagnosis, including the specific cause of failure. Weād like to review your situation in detail to make sure you have clear answers and to see what options may be available.
Please have your claim number handy and contact our customer service team at 1-800-587-4162. If youād like, we can also speak directly with your repair facility to go over the diagnosis and estimate together. Regarding outside calls youāve received, we can only verify information about your claim and coverage directly with youāour team will clarify what is accurate and provide an up-to-date status.
Weāre here to help you feel confident about what is and isnāt covered and to support you through the process.
Great never had a problem yet but my payment isn't taking out of my debt card yet what's going on it usually comes out around the twenty of every month
Adele, thank you for sharing this with us. We understand how concerning it can be when a payment doesnāt process as expected, especially when everything has previously run smoothly.
Please contact our customer service team at 1-800-587-4162 so we can review your account and confirm your payment status. Weāre here to help make sure everything is up to date and your coverage continues without interruption.
I got car shield and motor locked up on my car. I followed every step they wanted. Then they want pay for my motor. They said problems was neglected. I only had my car for 2 months. They said would pay for timing chain but not motor. The timing chain broke and caused the motor to lock up but they say they r not responsible the motor. Well to me and others say if timing chain is cause then motor should be covered cause it was because of timing chain. They find a loop hole they want to use, so they r not a good company. GO SOMEWHERE ELSE
Bonnie, thank you for taking the time to share your experience. We understand how upsetting it is to have a major repair denied, especially after following all the required steps. Coverage is determined by the terms of the contract and the cause of failure found during inspection. In some cases, secondary damage caused by a covered part may not qualify for additional coverage depending on how the failure occurred.
We appreciate your feedback and would like to take another look to ensure everything was handled correctly. Please contact our customer service team at 1-800-587-4162 so we can review the details of your claim and provide clarification. Weāre here to help address your concerns and make sure you have a clear understanding of the decision.
Disappointed as my car has been at the dealership for over a week waiting on CarShield to approve the repair. I have an oil leak which damaged my driveway/garage and it needs to get repaired but for some reason CarShield continues to want more information/pictures.
Mary Ann, thank you for sharing thisāwe understand how urgent an oil leak can be, especially with your car at the dealership. The request for additional photos and details is part of verifying the cause of failure and confirming coverage.
We apologize for any communication issues youāve experienced during the claims process. Please contact our customer service team at 1-800-587-4162āweāre here to help and can provide up-to-date information on your claimās status. Our goal is to ensure you get the support you need and help move the process forward as smoothly as possible.
I was in Albany Ga. And my car just would not change gears. I called marshals and within an hour there was a tow truck there. Driver was nice and he towed my car to dealer where I purchased my car. By the time I finished my appointment, they called and said my car was ready. When I picked up my car, I paid for repairs and was back on the road in no time. I called Carsheid to get reimbursed and I was told that the dealer should have contacted them. And that I would not be reimbursed. The agent never asked the amount or repairs.
Ernestine, we understand how frustrating that experience must have been. While weāre glad the towing and repair process went smoothly, it sounds like there was some confusion regarding the claims procedure. For coverage to be applied, the repair facility must contact CarShield before any work is completed so we can properly authorize the claim.
Weād be happy to review your situation and ensure you have all the details about how the process works for future repairs. Please contact our Customer Service team at 1-800-587-4162 for further assistance. Weāre here to help.
Shelly stay with me in the early morning she help me get a tow but the provider didn't call but she arranged for my car to stay at Hard Rock until the next morning. Then it begins again I can't remember his name but he was very helpful also got a tower and he came on time and the problem was solved I can said one thing they stick with me al the way. Thanks to both of them.
Brenda, thank you for sharing your experience! Weāre so glad our team was able to stay with you throughout the process ā arranging for your vehicle to remain safely overnight and ensuring the tow was completed smoothly the next morning. Itās wonderful to hear everything worked out and that you felt supported the entire way.
If you ever need further assistance, please contact our customer service team at 1-800-587-4162. Weāre here to help in any way we can.
I got a text message saying that my payment was overdue when it wasn't overdue and then car shield took a payment out of my account when I didn't even have a payment due I barely had enough money in my account to make it to the rest of the month, and then it took him like 5 days to put the money back
Timothy, we apologize for the confusion and inconvenience you experienced with your recent payment. We understand how frustrating it can be when an unexpected withdrawal affects your budget, and we truly appreciate your patience while the issue was resolved. Please know that we take these matters seriously and are reviewing this to help prevent it from happening again. If you have any further questions or need assistance, our customer service team can be reached at 1-800-587-4162 ā weāre here to help.
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback regarding the timing and communication during your repair process. We understand how important timely updates are and appreciate you bringing this to our attention. Your experience helps us continue improving our processes to better serve our customers. If youād like to review your claim or discuss further, please contact our Customer Service team at 1-800-587-4162.