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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I am not a person who usually buys warranties/ protection plans but I am so grateful that I did and that Carshield is helping me get me back on the road after my engine failed. They have been considerate and helpful so far and I believe this will all work out.
I am glad that my claim was approved but feel sorry that the process was dragged out a little longer than I expected. Thankfully, the advisor from Toyota of Melbourne helped to resolve some of the hitches and glitches.
We’re glad to hear your claim was approved and that your repair was successfully completed. We appreciate your patience throughout the process and your understanding as we worked to ensure everything was handled correctly. Please call us if you need any further assistance.
I purchased a great package and experienced fantastic customer service. This is the fourth contact I have had and have not experienced any issues.
Ed, we’re thrilled to hear you’re enjoying your coverage and have had such positive experiences with our customer service team! Thank you for your continued trust and for sharing your feedback — we’re glad to have you as part of the CarShield family.
Having no income for a couple of months, I called and talked to a representative about this and he made arrangements to pause my automatic payment till the end of October.
I started getting notifications about my automatic payment be taken out at the first of October, so I called again and talked to another representative, and she confirmed that the automatic payment would not be taken out till the end of October, but the was not the case. It was taken out on the 6th of October.
I was completely lied too.
What kind of company is this?
I think I should look at canceling my membership and finding a better one, the does what they say they will do.
Scott, we understand your concern and apologize for the inconvenience you experienced with your payment arrangement. After reviewing your account further, we would like the opportunity to discuss a few options that may help resolve this matter and ensure your needs are met.
Please contact our customer service team at 1-800-587-4162 at your earliest convenience. We value your membership and appreciate the chance to make this right and restore your confidence in our service.
Thank you for providing a great service product for a reasonable price that the normal American worker can actually afford to buy.
Lynn, we truly appreciate your kind words and are delighted to know our service meets your expectations at a price that works. Thank you for taking the time to share your experience; your support means a great deal to us!
We have been lucky with our 2016 0utback todate, we are older and live 45 miles to town. Just knowing we have coverage gives us peace if mind. Blessings
Jeanie, thank you so much for your kind words and continued trust! We’re so glad to hear that having CarShield coverage brings you peace of mind — especially living a bit farther from town. It’s wonderful to know your 2016 Outback has been running well, and we’re proud to be there for you whenever you need us. Wishing you many safe and worry-free miles ahead. Blessings to you as well!
I pay every 6, it gives me a small break on the rate. The process is easy and the customer service folks are always nice and helpful.
William, thank you for sharing your experience! We’re glad to hear that your renewal process has been smooth and that our customer service team has been friendly and helpful. We appreciate your continued trust in CarShield and are happy to know our flexible payment options make things a little easier for you.
I would recommend this service to you. As soon as you contact service they take over and organize with the repair location. You are given a claim number. Payments are made directly to the repair shop. When you pick up your vehicle the balance of the deductible and any additional parts or service is paid to them. Thanks you for your continued good service.
Sandra, thank you for your recommendation! We’re glad to hear everything went smoothly and that our team was able to make the process easy from start to finish. We truly appreciate your trust and continued support!
They spent days processing the problem, and then ordered the replacement transmission and its at least 17 days out and then 3-4 days installing and we get a rental car for 14 days and total days without the truck is going to be around 30 days, but it we got a rental for 14. Wow that part really sucks and needs improvement.
James, we understand your frustration and truly recognize how difficult it can be to be without your vehicle for an extended period of time. Rental benefits are administered in accordance with the terms outlined in the contract, which determine the rental duration and coverage limits.
We genuinely appreciate your feedback, as we are always looking for ways to improve the overall claims process and enhance the customer experience. Your input helps us identify opportunities to better serve our customers in situations like this.
I was hoping I could have been covered when my car went bad, with me able to go only 10mph. I got the car to a garage, where they did fixed the problem and then I submitted the bills. They were denied because I didn't get "prior approval". I was told that I should have had the garage call CS and explain what was happening. Meanwhile, I needed to get the car fully functioning again. Had a known about the "prior approval" doctrine, I could have followed it accordingly and gotten reimbursed. Guess I'll know for next time, but this still was disappointing.
Dana, we understand your disappointment and appreciate the opportunity to clarify. As stated at the bottom of each page of the contract, “NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION.” Obtaining authorization before repairs begin is an important step that allows us to verify the parts being repaired are listed for coverage under the contract and to ensure parts pricing and labor hours align with the contract terms.
Our customer service team is here to assist you through every step of the claims process and help ensure things go as smoothly as possible. Please contact us at 1-800-587-4162 for further assistance.
Received a call from an associate asking about a recent change in payment. Had to change payment information so that the billing would be taken care of in a timely manner. Don't remember the exact date but it was in mid September
James, thank you for sharing your review! We’re glad our team was able to reach out and help update your payment information to ensure your billing stayed on track. We appreciate you taking the time to confirm those details and for being a valued customer!
My truck was not drivable and was taken to an authorized CarShield station for repairs. CarShield didn't cover any of the associated towing and repair costs.
Carroll, we understand your frustration and apologize for the inconvenience this situation has caused. After reviewing your account, it appears the parts needed for the repair were not listed for coverage under your contract. We’d also like to take the opportunity to review and address any concerns regarding towing coverage to ensure you have a full understanding of your plan. Please contact our customer service team at 1-800-587-4162, and we’ll be happy to go over the details of your coverage and answer any questions you may have.
Rear cameras were pushed in and warning sound was constantly going off. CarShield said trim piece that cameras were set on was not covered. Cost me $930.00 out of pocket. This does not sound right. Trim piece had to be removed to get to cameras that were replaced.
Ronald, we understand your frustration and apologize for any inconvenience this may have caused. Upon review of your claim file, it indicates that the repair facility called in for the light on the passenger side and the mirror glass. Upon further review of your account, we found that the parts required for the repair were not listed for coverage under your contract.
If you would like to discuss this matter further, please contact our Customer Service team at 1-800-587-4162. We’ll be happy to go over the parts that are listed for coverage, along with any exclusions, to help clarify your policy. We’re always here to assist and ensure you have the support you need.
I brought my van to the authorized Dodge dealer in Washington, MO. Your company sent out an inspector twice for a bore scope. Then they wanted a third bore scope, the dealer said its not going to change from the first to the third. So i contacted your claims office twice. The first customer service person said that I should have no problem with getting it fixed. The second time i offered what the dealership offered to take pictures of the engine head. But you said no, just another bore scope will have to be down. The dealership did not want to wait for your inspecters to come out. Then i get a voice mail call from your company saying that my claim is closed. Also they offered to bring it to anthor shop. So, I am out over $4,800, because of your company. I also called the person who sold me this policy. He did not return my call after i texted him the information and the claim number. Here is the claim number *******. You can contact Schicker Dodge. Washington Mo. The
I am writing to formally express my dissatisfaction with the monthly Powertrain Gold plan. You might think you are covered for the powertrain, but you may not be. Read and reread and get a mechanic to read the coverage that you are getting. My transmission started giving me trouble, took to a dealer. I was told that I would be responsible for any portion CarShield did not pay. Dealer contacted CarShield and it was denied based on the warranty (some parts in the transmission are not covered). Again, please read what is covered under the warranty. This is going to cost me 4000 dollars plus the monthly payments that I have made.
Wesley, we understand the challenges you’ve experienced with your Powertrain Gold plan and appreciate you taking the time to share your experience. Unexpected expenses can be frustrating, and we want to make sure you have the clarity you need.
Coverage can vary depending on the components, so we encourage customers to review their policy details carefully. For a clear explanation of what is covered, excluded, or limited under your plan, please contact our Customer Service team at 1-800-587-4162—they’re happy to walk you through your coverage and answer any questions.
When I brought my truck in to get the transmission fixed you guys were on it. I got a very nice truck for my rental it was a Jeep. I love it. I'm 100% happy my experience with Car Shield was great.
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
I have been waiting to get reimbursed for a repair made to my 2011 Buick Regal for more than 5 working days. I was told it should have been sent out no later than the 26th of September. William Redden
William, thank you for bringing this to our attention. After reviewing your file, the last notes indicate that we have not yet received a final invoice for your repair, which is required to process reimbursement. We recommend contacting our Customer Service team at 1-800-587-4162 so they can assist you in verifying the necessary documentation and help move your claim forward. We appreciate your patience and are here to ensure your concerns are addressed.
Carshield provided excellent service and replaced the engine in my car. I thought that I would have to go in debt and buy another car, but Thanks to Carshield, they put a new motor in my car. Thanks Carshield!
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
Was 6 days late hearing from my claim and my rental ran out. Was charged way too much for labor from the garage that is out of my control. Not at all was was advertised and I'm without a car.
Jamie, we apologize for any delays and inconvenience this has caused. Please know that we are continuously looking for ways to improve our processes to better serve our customers. To help you better understand your coverage, we’d be happy to provide a detailed breakdown of your policy, specifically regarding the terms of your contract related to parts and labor, and how those terms directly affected your claim. We encourage you to reach out to our Customer Service team at 1-800-587-4162 with any questions or concerns — we’re here to assist and ensure you feel informed and supported.
We were suppose to drive our kiddos to school. We all got into the car and it wouldn't start. We called and they helped us with a tow to our nearby mechanic and paid for our starter.
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mark, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.