From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Car Shield is always there. Never leave you stranded and ready to fix whatever is going wrong. That's what I like about Car Shield. They always there when you need them.
So far, everything looks good - friendly, knowledgeable agent and a clear, extensive package. But I can't evaluate Car Shield until I need work done that is covered. Hopefully, that won't be necessary for a while. I am, however, pleased with the lifelong warranty, and a price that will never change. The monthly cost is well worth knowing I'm covered.
Margaret, we value your business and appreciate your feedback. Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Claim is easy to begin. Most of the work is done by the service station once claim is started. Covered costs are then sent directly to the shop, so you pay only the balance.
Michelle, thank you for your review! We're glad you're happy with our service. Please let us know if we can assist you with anything else.
IT TAKES TO LONG TO BE APPROVED, THE DEALER KEPT MY CAR FOR A SIMPLE BACK UP CAMERA FOR 7 DAYS WHEN IT COULD OF BEEN DONE IN ONE DAY. WAITING FORAPPROVEL.
Michael, we apologize for any inconvenience this may have caused. Our records indicate the claim was started and paid out within 4 business days, and we understand how frustrating the delay may have felt. If you have any questions or concerns, please contact our customer service team at 1-800-587-4162 so we can review your claim and work to improve your experience.
I called to check on my payment due date. Wasn't sure & they assured me I was up to date. Very nice customer service rep,
Linda, we’re happy to hear our customer service representative was friendly and helped clarify your payment status. Thank you for sharing your positive experience!
The change in my auto pay. Handled very well. Rep was very helpful.
Nancy, we’re glad to hear our representative was helpful and handled the changes to your autopay smoothly, especially during such a challenging situation. Thank you for sharing your feedback!
I did not receive a satisfy answer to my request from customer service representative.
Luis, we apologize that your concerns were not fully addressed. Regarding claims information, the ultimate verification comes from the repair facility contacting the claims department with details about parts and services, as approvals are handled by the administrators—not customer service. We are here to assist you in any way we can. If you have any questions or concerns, please contact customer service at 1-800-587-4162.
My dealers service department got quick answers and information from Car Shield and Car Shield made the process smooth and was professional. Very satisfied.
Sean, we’re thrilled to hear that our team provided quick, professional service and made the process smooth for both you and your dealer. Thank you for your positive feedback!
I called to describe my car's issue and to set up an appointment with an auto repair shop. Once receiving some personal information my account was identified and everything was set in motion. From the connection with Carshield and the shop I received all important information regarding the claim via, text message and email. Claim form was completed and submitted with the repairs I agreed to be completed & not completed based on price and what was financially feasible.
Jeanette, thank you for sharing your experience! We’re glad to hear that the process from setting up your appointment to managing your claim was smooth and kept you well-informed every step of the way. If you need any further assistance, we’re here to help!
Ask me again when my vehicle is repaired. Much to early to judge.
Jeffery, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Excellent service especially on a sunday. The response time was excellent.
Don, we’re happy to hear you received excellent service and a quick response, especially on a Sunday. Thank you for your positive feedback!
Excellent services offered for a relatively low price. I was pleased with the presentation of services offered.
David, welcome to CarShield! We’re glad to hear that our team member was polite and took the time to explain everything clearly. Thank you for choosing us and for your kind words about our services and pricing!
The representative will call back next Thursday as requested to give a quote.
Helen, thank you for the update! We’re glad to hear your representative is scheduled to follow up as requested. If you have any questions in the meantime, feel free to reach out—we’re here to help!
He took time to explain what was going on concerning my claim.
Richard, thank you for your feedback! We're glad to hear you received great service and that everything was clearly explained regarding your claim. If you need any further assistance, we're always here to help!
I'm new to Car Shield, but I had someone contact me about "my coverage"... I figured it wasn't Car Shield, but I called to make sure. The Car Shield representative quickly assured me I was right. I almost got scammed, but she helped me! Thank you!
Kristina, thank you for sharing your experience! We're so glad our representative was able to help you avoid a potential scam and provide reassurance about your coverage. It’s great to hear she was friendly, efficient, and honest—that’s exactly the kind of support we aim to provide. If you ever have questions or concerns, we’re always here to help!
Interactive and helping experiences of agent were above and beyond, but a payment glitch followed that was not their fault.
Mike, thank you for your feedback! We're glad to hear our agent went above and beyond to assist you. We appreciate your understanding regarding the payment glitch and are here to help if you need any further assistance getting it resolved.
Staff answered my questions and helped resolve my questions
Patricia, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Excellent! Meet all my expectations! Coverage was more than excellent. Thank you for your professionalism!
Michael, thank you for the wonderful feedback! We're thrilled to hear that we met your expectations and that you were satisfied with your coverage. We appreciate your kind words and are always here if you need anything!
Can. Answer. Questions. You. Have. It's. Good. You. Have. People. Who. Cares.
Sterling, thank you for the kind words! We're glad our team was able to provide the information you needed and that you felt supported throughout. We’re always here to help—don’t hesitate to reach out if you have any more questions!
Polite representative understanding my situation regarding credit card payments
Thank you, Frances, for sharing your positive experience with our representative. We're glad that our team could understand your situation and assist you with your credit card payments. Please don’t hesitate to reach out if you need any further support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lenola, we’re happy to hear that you feel supported and taken care of whenever you need us. It’s wonderful to know our team has been professional, honest, and ready to help. Thank you for your kind words and trust in CarShield!